Hire Top Customer Support Engineer

Shirsa Ghosh

Overall, 6 years of experience in the field of IT support and escalation support. Experienced in ITSM tools like ITSM pro and ServiceNow and SIM ticketing tool. Experience as System Administrator and Incident management. Experience in all phases of SDLC like implementation and maintenance. Ability to work effectively while working as a team member as well individually. Experience in working with multiple vendors and geographically distributed teams.

Arshad Rashid

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Edreen Halagna Cruz

Looking for a challenging role in a reputable organization to utilize my technical, database, and management skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector

AHMED SULIMAN

Hello! I am Ahmed. I am a desktop support Analyst and software engineer working on web applications and web infrastructure. I have been working professionally for 3.5 years. I started in tech with an internship with IT Company Technologies based in India. Freelances and services and a bit of a diverse job history. I have had position in ITHD and customer service and software support. I can help everywhere in the stack. I do think my strongest skills are in software engineering and server administration.

Kiarra Spland

Experienced Endpoint Administrator with a strong background in Intune, Microsoft Defender, device security, and day-to-day system support. Known for troubleshooting tough workstation issues, managing large device deployments, and keeping environments secure and compliant. Skilled in Autopilot, BitLocker, security policies, and improving processes to reduce downtime. I work well across teams, stay calm under pressure, and take pride in delivering reliable, consistent support in fast-paced environments.

Taylor Curtis

Dedicated IT Support Specialist providing skills to prioritize and manage in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Mariam Mirza

Highly skilled professional with a strong focus on customer relationship management and a proven track record in enhancing inquiry handling efficiency. Demonstrates effective multitasking and adaptability to diverse customer needs, supported by extensive knowledge of GDPR compliance. Proficient in CRM software with a customer-centric approach that prioritises telephone etiquette and constructive feedback. Skilled in Microsoft Office, offering proactive problem-solving capabilities. Committed to team building and continuous improvement, aiming to leverage expertise for optimising customer service operations.

Mahmoud Elbadawi

Accomplished IT professional with extensive expertise in data management, system configuration, and technical support. Proficient in SQL database management, data visualisation, and advanced Excel usage, complemented by strong skills in network troubleshooting and Office 365 configuration. Demonstrated ability to facilitate training and provide exceptional customer service while excelling in team collaboration and conflict resolution. Adept at software installation, upgrades, and IT consultation with a solid foundation in Python and web development basics. Committed to leveraging analytical skills for effective problem solving and system analysis to drive organisational success.