Technical Support EngineerData AnalystAssistant Store ManagerAdministrative Assistant
AppleCambrian HomecareSwarovskiAmerican Red Cross
George Washington UniversityCalifornia State University, Long Beach
Arlington, VA
Veteran Technical Support Engineer trusted to quickly and decisively address all internal and external issues. Provides friendly responses and competent remediation. Adept manager of PCs, networks and peripherals.
Customer Support ManagerCustomer Experience/Shipping Issue Team SupervisorCustomer Service Tier 3 / Shipping Issues LeadCustomer Service Specialist Tier 2Customer Service Representative T-1B.P Shoes Sales AssociateMen’s Shoes Assistant ManagerWomen’s and Men’s Shoes Assistant ManagerMen’s Shoes Sales Associate
PitchBookRad Power BikesRad PowerNordstrom
Shorecrest High SchoolWashington State University
Seattle, WA
Experienced manager with over seven years of experience in luxury retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Specializing in effectively building and motivating teams with a customer first mindset focusing on accomplishing goals
TOP SKILLS
Recruiting and hiringRelationship building and managementBusiness development and planningStaff developmentMerchandising expertise
Social Media Manager- Safety and Customer SupportProgram Manager - Support OperationsProgram Manager- Social Media Customer SupportDirector of Store Operations
LyftTarget
Austin Peay State University
Hendersonville, Tennessee
Forward-thinking Social Media and Operations Manager with comprehensive experience implementing new processes and managing and planning innovations. Well-versed in corporate communication, support and branding with internal and external audiences. Deadline-driven, tenacious and successful at thriving in high-pressure environments.
TOP SKILLS
Social media managementProject managementOrganizational developmentCommunity engagementBrand development and awareness
NCR CorporationUnited States Postal ServiceUnited States Army
University of Maryland Global Campus
Concord, NC
U.S. Army veteran with an active Secret clearance, currently pursuing a Bachelor of Science in Cyber Operations at the University of Maryland Global Campus (Spring 2027). CompTIA Security+ and CySA+ certified (DoD 8570 compliant), with hands-on experience supporting enterprise systems, troubleshooting hardware and network issues, and maintaining operational uptime in fast-paced, mission-critical environments.
Through my military service, I developed a strong foundation in mission readiness, accountability, and performing under pressure—qualities I now apply to securing and supporting critical technology systems. In my civilian technical roles, including supporting infrastructure and customer systems at NCR, I strengthened my ability to diagnose complex technical challenges, ensure system reliability, and sustain operational continuity.
I am seeking opportunities with defense contractors supporting DoD and federal missions in System Administration, Cybersecurity Analyst, or SOC roles, where I can combine my military discipline, technical expertise, and commitment to protecting national security and safeguarding critical infrastructure.
Customer Service Support (Email Channel)Customer Care ExecutiveAnalyst Customer Experience Loyalty and RetentionCall Centre, Support Team (RetailQuality Assurance Tester (Job Rotation)Customer Service Officer
9mobileEtisalatFin Bank Plc
Lagos State UniversityEbulu Computer InstituteCommunity Secondary School, OmagwaAwori College Ojo
Idimu-Council
Am a trained Customer Care Executive with a good track record of service delivery. Am versatile and flexible, having held and excelled at different positions in the past possessing excellent written, oral and interpersonal communication skills and wish to work in a stimulating and challenging work environment.
TOP SKILLS
Diploma in desktop publishing.Proficiency in the use of the microsoft word, excel and other applicationsExcellent customer relationship managementResult oriented and good team playerAbility to work under less supervision
Accomplished IT Support Engineer with a history of success at ASUS Service Center, known for exceptional end-user support and consistently meeting SLA requirements. Expertise in hardware diagnostics and system troubleshooting, efficiently handling service tickets while maintaining strong stakeholder relationships. Committed to optimizing system performance and enhancing user experience through effective strategies.
TOP SKILLS
It helpdesk servicesEnd-user support solutionsHardware repair and diagnosticsWindows installation and configurationSoftware maintenance and deployment
Patient Services / Customer SupportLead Patient Care AdvocateCustomer Service RepresentativeCustomer Service Representative
Sutter HealthCigna Specialty PharmacyDisney Contact CenterAmerican Home Shield
Southwest Tennessee Community College
Memphis
Experienced Customer Care & Patient Support Specialist with 8+ years of experience in healthcare, specialty pharmacy, insurance verification, reimbursement support, and high-volume call center operations. Strong knowledge of HIPAA compliance, prior authorizations, benefits investigation, and specialty pharmacy workflows. Proven ability to manage complex patient cases, communicate insurance benefits, and ensure timely and accurate documentation.
Dedicated People Leader with 8+ years of experience. Responsible for daily operations of top performing teams. Known for improving operational efficiency through effective staff management, data-mining and excellent customer service. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
TOP SKILLS
Leadership and people managementProblem solvingCollaborationOrganization and time managementCustomer service excellence
