Hire Top Customer Support Engineer

Robert Nelson

IT professional with 12+ years' experience seeking a Technical Support Engineer position with room for advancement in a well-established environment. Demonstrated success troubleshooting and resolving problems in high pressure deadline driven environments. Exhibits great decision making and communication skills needed to maintain operation in an organizations IT architecture and business needs.

Drew Gransbury

Insightful Team Leader with 5 years experience in customer lifecycle management from Marketing, Sales and Post Sales account management and support at a SaaS based Startup. Strong technical acumen and product knowledge expert that resolves issues with an investigative approach. Experienced sales professional who can provide value to leads and clients through asking discovery questions and uncovering pain points to find upsell opportunities and drive revenue. Dedicated to building and nurturing customer relationships through providing expert level product knowledge and best practice advice to drive ROI. Proactive thinker who is always using analytics to predict trends and pivot before course correction is needed. Strong trainer who realizes that all people may have a different learning style and changes as needed to fit to specific individuals needs. Focused on employee retention by keeping current staff engaged through career pathing and promoting from within.

Sara Kirschman

Friendly and solutions-driven customer service professional with [15+] years of experience assisting customers in fast-paced remote environments. Adept at resolving complex issues, communicating effectively across multiple channels (phone, email, chat), and maintaining high customer satisfaction. Tech-savvy, organized, and committed to delivering high-quality service in a remote setting.

Christine Villa

Professional customer service expert with focus on delivering exceptional support and resolving issues efficiently. Known for strong team collaboration and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining customer satisfaction. Reliable and results-driven, always aiming to achieve positive outcomes.

Laura Correll

Driven Customer Support Representative with over 10+ years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building. Detail-oriented in data entry and record-keeping. Experienced in new hire, termination and benefits orientation process.

Salvador Vidrio

Proven track record of 10 + years with providing enterprise level customer support and management for SAN switches, Storage devices, Servers, cloud computing and infrastructure. Case management and account expertise; providing full coverage from initial contact, case life-cycle management including peer engagement and responsibility for final customer resolution. Hands-on experience with the installation, testing configuration and implementation of complex hardware and software systems backed by years of technical training and certifications. Provides analysis and recommendations to senior management teams for purchasing decisions. Work well independently or in a group setting, Capable of providing team leadership, mentoring and/or training.

Charles Masek

Dynamic sales professional known for strong collaborative problem-solving and effective communication skills. Experienced in coordinating efforts across departments to achieve enhanced client support and streamlined sales processes.

Barry Rafferty

5ESS Technical support professional with robust background in troubleshooting, network configuration, and customer service. Known for strong analytical skills and effective communication in high-pressure environments. Consistently collaborates with teams to solve complex issues and adapts to dynamic technical requirements. Skilled in system diagnostics, software installation, and debugging software and database issues.