More then 11+ Year of experience in IT industry. Worked on different roles and different projects. Hardworking Test engineer focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
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A highly skilled Senior IT Application Support Engineer with over 10 years of experience in IT applications implementation and support. Expertise in Microsoft SQL and Oracle databases, APIs, mobile applications, and systems such as Time and Attendance, Access control, and visitor management. Adept at troubleshooting, providing technical support, and ensuring optimal system performance using tools like Postman and SOAP. A proactive problem-solver with a track record of improving system reliability and user satisfaction.
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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
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Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
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Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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Personable and knowledgeable Technical Support Engineer, with over 10 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 3 level, solving 90% of issues without transferring to Tier 4 Engineering/Developers. Seeking to provide expert technical support to enterprise organizations as the Technical Support Engineer at Microsoft Team.
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I am looking forward to contribute to the organization's success by virtue of my exceptional Customer service, managerial, and people skills. To me, an important part of job satisfaction lies in stimulating and challenging work and being able to introduce new ideas. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
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Experienced professional with a proven track record of over 12 years in operational excellence and business growth. Demonstrates expertise in resource management, compliance, and continuous improvement strategies aligned with company objectives. Committed to delivering exceptional customer service and adept at handling multiple tasks simultaneously. Strong focus on fostering profitable professional relationships that drive positive business results.
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