Customer Service LeaderManager, Customer ServiceSubject Matter Expert, Customer Service
Coty Inc.
WEST LIBERTY UNIVERSITY
Pittsboro, NC
Accomplished leader in customer service operations, overseeing key departments and driving collaboration. Implements innovative solutions to streamline workflows and improve vendor compliance. Engages directly with customers to identify enhancements in service delivery throughout the customer journey.
TOP SKILLS
Order-to-cash managementCustomer relationship managementVendor complianceProject managementErp systems
Customer Service RepresentativeCustomer Care RepresentativeCustomer Service Manager
Keefe's AC, Heating, and ElectricalCable South MediaThomas Cardella & Associates
North Carolina A&T State University
Terrytown
Dedicated customer service professional with proven skills in problem resolution and relationship building. Committed to enhancing customer satisfaction through effective communication and active listening.
Scheduling Customer Service RepresentativeSubstitute Teacher-All GradesCustomer Service ManagerCustomer Service ManagerCustomer Care LeadCustomer Service Representative
National Jewish HealthAssumption Catholic SchoolBrothers Mobile SolutionsAmerisourceBergen Corporation
Westwood College
Denver, Usa
Dynamic Customer Care Leader with a proven track record in driving client engagement and enhancing satisfaction through strategic process improvements and effective mentorship. Expertise in conflict resolution and communication fosters customer loyalty while delivering empathetic service. Committed to cultivating a collaborative team environment that empowers employees to excel in their roles and meet customer needs. Recognized for exceptional management abilities and a results-driven approach, ensuring teams are well-equipped to handle daily operations independently.
TOP SKILLS
Customer success 101-401Leading teams for success management courseCommunicating with influence speaking courseFull suite of microsoft and office performance management software applicationsEpic
Customer Service SupervisorCustomer Service Team LeadTelephone BankerQuality Analyst
CenterPoint EnergyAsurion LLCJP Morgan ChaseAsurion CCI
Texas School of Business
Houston, TX
Experienced and detail-oriented utility professional with 10+ years at CenterPoint Energy supporting customer service operations, workforce coordination, and administrative processes in fast-paced, highly regulated environments. Proven ability to manage multiple priorities while maintaining accuracy, confidentiality, and exceptional organizational standards. Skilled in timekeeping administration, attendance tracking, scheduling coordination, data entry, reporting, document management, and process compliance.
Demonstrated success supporting supervisors, managers, and cross-functional teams through effective communication, record management, operational reporting, and problem resolution. Experienced in coordinating employee schedules, maintaining confidential personnel information, processing administrative transactions, monitoring performance data, and ensuring adherence to company policies and labor requirements.
Highly proficient in Microsoft Office Suite, SAP systems, and administrative support functions, with a strong ability to analyze information, manage sensitive data, and meet critical deadlines. Recognized for professionalism, adaptability, attention to detail, and a customer-focused approach. Bilingual in English and Spanish with an Administrative Assistance certification and a commitment to supporting operational excellence across Distribution Control Operations.
Customer Service Team LeaderAssistant Customer Service ManagerBookkeeper
PublixKrogerHannaford Supermarket
University of Northern GeorgiaAndover College
Gainesville, GA
Detail-oriented professional with extensive experience in customer service and team leadership. Known for exceptional problem resolution skills and fostering a collaborative workplace. Committed to driving customer satisfaction and operational efficiency.
Premier customer service consultantAssistant ManagerRestaurant Manager
ATT MobilityCarinos Italian grillPizza Hut
Raton High School
Pueblo, CO
Achieved high productivity in customer service through proactive problem resolution and support.,Cultivated strong customer relationships by leveraging communication and active listening skills.,Delivered exceptional service outcomes by adapting to diverse client needs and challenges. Highly driven sales associate.
TOP SKILLS
Assisted in managing customer relationships to enhance satisfaction.Supported technical troubleshooting to resolve issues efficiently.Utilized customer support software to streamline service processes.Addressed complaints to foster positive customer experiences.Facilitated customer training sessions to improve product knowledge.
Customer Service Representative Team LeadCustomer Sales Support RepresentativeCustomer Service Representative
First Choice Wireless & MarketingTeleperformance USASitel Corporation
Glenn Hills High School
Augusta, GA
Dedicated Customer Service Team Lead with expertise in conflict resolution, escalation handling, and performance monitoring, driving high-quality customer experiences.
Customer Service AdvocateCustomer Service AdvocateMedical AssistantTeam Leader
Omni InteractionsUnitedHealth GroupEndocrinology AssociatesHyundai Glovis
Vision School of Biblical TrainingCarver High School
Montgomery
Assisted customers with inquiries and provided support to enhance their experience.,Contributed to positive interactions by addressing customer needs promptly.
TOP SKILLS
Call center experienceData entryAdministrative supportData collectionComputer proficiency
