Technical Program Manager with extensive experience in data integration and agile methodologies at United Health Group. Successfully led cross-functional teams to drive process improvements and manage multimillion-dollar budgets, achieving stakeholder satisfaction and project success. Strong communication skills and technical expertise enhance collaboration and innovation.
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Detail-oriented manager specializing in customer relationship management. Expertise in communication and project workflow optimization, ensuring timely and accurate results. Proven track record of enhancing operational efficiency and achieving precise project order fulfillment.
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Strategic leader and innovator with a proven record of driving large-scale technology transformations, streamlining operational efficiencies, and building high-performing teams. Adept at delivering complex projects through Waterfall, Agile, and SAFe methodologies, strategically mitigating risks, and fostering cross-functional collaboration. Passionate about leveraging emerging technologies and currently expanding expertise in DevOps principles to maximize innovation, integration, and business growth.
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With 10+ years of managerial experience and 25+ years of software engineering expertise, I have honed my skills in core banking, transformation/modernization, and fraud/BSA applications. My focus has been on application development for both mainframe and distributed systems, where I have demonstrated strong analytical and problem-solving abilities. Currently serving as the application manager for a Fortune 500 financial services company at PNC, I oversee the support of debit card, payments, merchant, fraud, and vendor-supported applications. I firmly believe in the transformative power of technology and its ability to drive organizational success.
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Collaborative Supervisor with record of success leading team efforts, recognizing revenue-driving opportunities and building professional relationships. Effective at managing attainment of big picture business goals. Detail-oriented and efficient, with strengths in both project and time management.
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Value-driven IT Manager with 18 years experience chairing cross-functional teams to plan, build, launch, and manage small to enterprise level projects. Orchestrated the complete migration of in-house Change tool to world class ITSM service delivery tool, ServiceNow. Pioneered how Change and Cloud Operations work together in an enterprise setting. Orchestrated the implementation of a CMDB. Agile/Scrum experience and extensive analytical abilities assist in evolving project lifecycle strategy. Expert ability to prioritize and manage multiple projects. Experienced auditor with extensive experience with internal and external audits in Enterprise ITSM. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Empathetic leader with analytical approach to business planning and day-to-day problem-solving.
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Business professional prepared for leadership roles in dynamic environments. Proven ability to drive business growth through strategic planning and innovation. Known for fostering collaborative teams and adapting to changing market demands. Expertise includes financial management, operational planning, and effective communication.
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Highly accomplished and dedicated business/project manager with 20+ years of experience in customer relations, new account development, and operations management. Proficient in business cost analysis, project management, and sales. Adept at leading high-performing teams to maximize business potential. Highly skilled customer service professional who helps develop companies to become more customer focused. Understanding the customers needs, providing quality products/services, and maintaining honesty and transparency with personalization. Strategic thinker, leadership coach and motivator, who can maximize business potential and promote a community of learning. Career history of skillfully handling business in both the customer relationship space, account management and business/project management while surpassing sales goals, and boosting revenues. Proficient in Salesforce, Microsoft Word, Excel, PowerPoint, Asset, Aspire, and Microsoft and Microsoft Teams. Talented professional considered knowledgeable leader and dedicated problem solver. Detailed with experience in coordinating projects, programs and improvements.
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