Dynamic and seasoned professional in Voice/Video/Call Center Collaboration & Networking Solution Architecture, adeptly leveraging a wealth of experience in Presales, Solution Design, Implementation & Operations to meet current and future business imperatives. Proficient in aligning IT Service Level Agreements (SLA) with Business SLA, specialize in orchestrating transformative transitions in network infrastructure, seamlessly integrating voice and video collaboration technologies. With a robust portfolio managing over 100 customer sites across diverse verticals, possess a profound understanding of resolving intricate IT infrastructure challenges while adeptly overseeing operations, implementations, and designs. My career journey has honed expertise, fostering both breadth and depth in managing complex customer needs. Recognized for unwavering dedication and integrity, I am committed to delivering excellence in every endeavor.
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As a Manufacturing Technical Engineering Manager at GSK, with over 20 years of biotechnology experience and a WPI Advanced Downstream Certificate to one of the world's leading healthcare companies. Responsible for the technical engineering of the MAPS Process, a novel multiple antigen presenting system that enhances the immune response to vaccines and therapeutics. Ensure the quality and compliance of the buffer make-up, reaction steps, TFF, filtration steps, and BSC operations, using expertise in quality control, validation, quality system, SOPs, batch records, deviations, CAPAs, and change control. Also, lead and mentor a team of associates, technical writers, deviation writers, suite coordinators, and supervisors, fostering a culture of excellence and continuous improvement. Collaborate with key stakeholders in daily functional meetings, client meetings, senior staff meetings, and the global safety team, to deliver high-quality products that improve the lives of patients and advance the field of biotechnology. Passionate about innovation and communication, and hold a certification in Speaking Confidently and Effectively from LinkedIn, which helps convey ideas and insights effectively.
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I wish to give the best of myself and to apply all my knowledge to fulfill the company's needs. I am a talented manager with expert team leadership, planning, and organizational skills built during a successful career. I work smoothly with equip employees to independently handle daily functions and meet customer needs.
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Engineering and operations leader with 20+ years improving organizational performance by 20–35% across engineering, product, analytics, and operations. Built and led high-performing, cross-functional teams, increasing throughput by 35% and improving delivery predictability from ~60% to 90%+. Designed scalable operating models and process improvements that reduced manual effort by 30%, strengthened accountability, and accelerated decision-making. Analytical leader skilled in KPI development, workflow analysis, dashboarding, and data-informed decision-making; built performance metrics used by senior leadership to guide strategy. Managed budgeting, financial planning, and resource allocation to ensure cost-effective, efficient operations aligned with organizational goals. Improved customer-impacting workflows and service quality by 12% through operational redesign, issue reduction, and cross-functional alignment. Strategic communicator with a track record of driving organizational growth, operational excellence, and continuous improvement in fast-moving environments.
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Experienced Test, Release, and Incident Communication Manager with 15+ years driving operational excellence and team collaboration. Skilled in Quality Management, Release Management, and Agile practices to ensure smooth software releases and service stability. Adept at cross-functional coordination and stakeholder engagement to deliver impactful results.
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Results-driven software development leader with over 20 years of experience, currently overseeing a 20+ member product development team across onshore and offshore locations. Specializes in designing and implementing cloud solutions, with a focus on Cloud Identity and Access Management. Proven track record in leading the transformation of legacy products from Monolithic to Microservices architecture, resulting in improved efficiency and customer satisfaction. Acts as a Subject Matter Expert (SME) for standards-based Authentication and Authorization within the organization, demonstrating a deep understanding of security protocols. Recognized for a customer-centric approach to product design, consistently contributing to successful outcomes. Recipient of numerous awards, including the prestigious CEO Excellence Award. Skilled in collaborating closely with stakeholders, such as product managers and enterprise architects.
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PMP-certified Business Graduate with 17 years of experience in end-to-end project management across the Oil & Gas sector, specializing in strategic management, operations management, and overseeing Fuel Station initiatives. Successfully managed the setup of over 100 EV Charge Points and the end-to-end project management of more than 150 fuel stations, while pioneering the development of a Mobile Application to minimize downtime of retail fuel station equipment and prevent business loss. Expertise in managing complex projects, including sustainability efforts such as Solar and EV Charging Station projects, with a strong focus on innovation and technological advancements. Equipped with an Electrical Engineering qualification, adept at leveraging SAP for efficient project execution and driving productivity. Proven track record in leading teams, aligning efforts with strategic objectives, and fostering continuous improvement. Strong analytical, communication, and teamwork skills, committed to excellence and professional growth.
TOP SKILLS
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
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