Dynamic software engineering leader with a proven track record at Alcon, driving innovation in safety-critical systems and regulatory compliance. Expert in fault-tolerant design and distributed team leadership, I successfully modernized development tools and enhanced R&D productivity, delivering cloud-based applications that meet stringent international standards. Passionate about fostering Agile practices and quality systems management.
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A dynamic technology leader with over 20 years of experience in engineering team management, requirements gathering, analysis, and the complete software design and development lifecycle. Positive individual and team leader/contributor using problem-solving skills to deliver quality solutions, focusing on customer requirements and business value, to support the achievement of company goals.
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Results-oriented Software Development Manager with a proven track record in leading diverse teams to deliver innovative software solutions. Expertise in Agile and Scrum methodologies facilitates seamless project execution from conception to completion. Notable achievements include significant process enhancements and improved operational efficiency, underscoring strengths in strategic planning and risk management. Committed to fostering collaborative environments that drive productivity and contribute to organizational success.
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Dynamic and organized leader seeks to continue professional development where I can leverage experiences and results as Senior Manager, Technical Leader, and Engineering Group Manager Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
TOP SKILLS
IT Service Implementation || IT Support Operations || Software Engineering Results-driven and tech-savvy IT Leader / IT Business Partner with 17 years of progressive and hands-on IT experience in the successful delivery of global Enterprise Application Management Services and large global support operations. Highly skilled in driving efficiency and effectiveness by developing, delivering, and supporting strategic plans. Setting up and leading IT projects in the areas of enterprise application development, common solution design, share service model, 24X7 Enterprise Application Support (AMS) &ServiceDesk operations (Global support with >150 resources across geographies). Experience in setting up and delivering L1, L2, and L3 support operations with shift left. Expertise in negotiating multi-million support and project contracts from RFP to SOW for all types of engagements (Fixed bid, Milestone Managed services, T&M, etc.) and driving value through support health indicators and operational KPIs like SLA, OLA, MTTR, etc. Experience in delivering Process-driven support operations for critical business processes (Supply chain and manufacturing) for high visibility and high-velocity plant and warehouse operations. Continuous improvement in IT Operational excellence through Maturity model-based initiatives. IT Business Relationship Management to understand priorities, create road maps, and convert them into value-driven IT solutions. Demonstrated ability to find creative and cost-effective solutions to challenging problems to continuously optimize cost and enhance user experience. Managing overall department budget of ~$12M in development and support operations. Possess Financial acumen that includes managing department budget, estimation, forecasting, and Annual Operation Plan (AOP) cycle. Experience in vendor management(IT Suppliers, consultants), including value-based Delivery models, vendor commitments, and scorecards with tangible metrics to maximize Return on Investment (ROI) through continuous improvement. Experience in identifying and reducing technical debt. Hiring and developing Talent. Mentoring and Performance Management. Well-versed with ITIL-based support operations and ITSM tools like ServiceNow.· Excellent knowledge of the Oracle EBS ecosystem and its integration with various other applications in the IT landscape. Experienced in leading agile development teams for software development.
TOP SKILLS
Future-focused IT leader and change agent, able to coach individuals and teams across large, complex business areas to adopt Agile principles, values, and practices. Demonstrated courage to challenge and advise stakeholders, including senior leadership, enabling teams to realize objectives and deliver on KPIs, enhancing teams' maturity, and effectively integrating internal and external learnings necessary to reinforce growth. Able to seamlessly bridge the gap between business and technology strategies, combining quality and controls into project and service delivery processes to provide scalable solutions. Skilled in analyzing, designing, and implementing cutting-edge solutions to maximize value and align with company vision and operations. Hard-working business professional with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
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Visionary Biomedical Engineering and Healthcare Technology Executive with more than 40 years of experience advancing clinical engineering programs and hospital technology systems. Recognized for leading biomedical engineering operations, strengthening healthcare infrastructure and mentoring technical professionals across diverse healthcare environments. Brings 18 years of International experience supporting hospitals and training biomedical engineers in developing healthcare systems across Africa, South America and Eastern Europe. Proven ability to build sustainable biomedical programs, improve medical equipment reliability and develop the next generation of biomedical engineering professionals. With working medical equipment, doctors were able to increase their scope of services to patients and more patients’ lives were saved. Respected leader known for combining technical expertise, strategic planning and mission-driven service to improve healthcare delivery worldwide.
TOP SKILLS
A proficient technology leader with over 16 years of experience across all stages of the software development life cycle. Possesses firm grasp of technology, cost basis, and tax reporting domain. Proven record of creating new products, including building a strong global tech team. Recognized for collaborative leadership style and ability to effectively translate complex business problems into tangible solutions.
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