I am a payment systems service professional with over 20 years of experience with an extensive background in Global client and customer technical support involving EFT, bankcard systems, and network operations. Given my proven record of work performance and experience, I would like to be considered for a position in your company. I pride myself on being a results oriented, hands-on individual with progressive client testing and payment service implementation and testing experience. My work ethics strongly emphasize teamwork and the principles of payment service and payment gateway processing. I left my previous position to be a caregiver for a family member experiencing cardio myopathy since 2010. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
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Overall, 9+ years of experience in Industry, including 4+Years of experience as Developer using Big Data Technologies like Databricks/Spark and Hadoop Ecosystems and with Development and Implementations of Data Warehousing solutions. Hands-on experience in Azure Services – Azure Data Bricks (ADB), Azure Data Lake Store (ADLS), Azure SQL DW/DB, Azure Data Factory (ADF) etc. Excellent knowledge of ADF building components – Integration Runtime, Linked Services, Data Sets, Pipelines, Activities and Triggers. Big Data architect & strong developer experience for data warehousing projects in Azure cloud, different environments across industry verticals like Sales Compensation, and Automobile. Experience in performance optimizations that resulted in the cost-effective usage of the Azure Cloud services. Successful in providing technical assistance to client applications and other various products. Proficient understanding of service delivery, client integration discipline, coordination & communication between business and technology teams.
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Dynamic System Administrator with over 13 years of experience in managing and optimizing Windows server environments, including extensive upgrades from Windows Server 2008 to 2019. Proficient in application virtualization and user support, ensuring seamless access to critical applications. Demonstrated expertise in ticket management, documentation creation, and hardware maintenance, along with a solid background in deploying patches and updates. Strong knowledge of Windows server services such as Active Directory, file and print services, and group policy management enhances the ability to deliver reliable IT solutions.
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Benefits and leave operations professional with 13+ years in STD/FMLA case management and 4+ years in benefits enrollment and configuration data analysis. Experienced validating enrollment elections against employer plan rules, auditing benefit builds for accuracy, and partnering with vendors/internal teams to resolve configuration defects. Recognized for strong documentation, confidentiality/PHI handling, and delivering accurate, audit-ready outcomes in fully remote environments.
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Strategic thinker known for improving risk frameworks and enhancing compliance protocols. Recognized for taking a proactive approach to identifying and addressing issues. Laser focused on optimizing processes and enhancing organizational performance. Proven ability to manage multiple priorities and tasks effectively in fast-paced environments. Skilled in synthesizing complex information and producing actionable insights. Offers extensive experience in bringing stakeholders together to solve complex problems. Detail-oriented individual with exceptional writing and briefing skills.
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Professional Skills Strong relationship-building skills, with the ability to interact effectively in a multi- functional and multicultural team setting Strong Clinical Informatics background Excellent organization skills and ability to prioritize Strong current clinical and therapeutic knowledge Effective communication skills Database Entry, Case Processing, and Medra Coding Project management, Time management, Presentation skills, Strong attention to detail, and organization Excellent databases and coding skills including the ability to perform advanced searches Experience in mentoring or supervising Patient Safety colleagues Relevant scientific experience and/or training discipline Literature searching and identification/relevant publications analysis Drug Safety and Pharmacovigilance Medical Information and Quality Control SOP and Brochure writing Pharmacovigilance writing Medical Device Regulatory Reporting MedWatch Reporting Coding Risk Management and aggregate Reporting Medical Information documentation and coding Quality control, triaging, and routing of cases FDA regulatory knowledge
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Innovative | Solutions-Focused | 15+ Years in Healthcare IT As a Senior Technical Analyst and Systems Analyst with over 15 years of experience, I’ve built a career solving high-stakes technical challenges in fast-paced, healthcare environments. From providing enterprise-level desktop support to leading IT infrastructure projects across six major hospitals, I thrive where precision, adaptability, and compassion intersect. Whether it's integrating complex systems from vendors like Cerner, GE, Philips, or SwissLog, mentoring junior analysts, or being the go-to for 24/7 on-call support, I bring a proactive, people-first approach to every role. I specialize in diagnosing and resolving technical issues efficiently, deploying scalable IT solutions, and delivering customer service that builds trust and reliability—especially when systems and lives depend on it. Currently serving at MountainView Hospital in Las Vegas, I’m open to leadership or growth opportunities where my background in healthcare tech and commitment to service can drive impact. Let’s connect if you’re looking for someone who can bridge the gap between tech excellence and real-world outcomes.
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Customer Experience Evaluator with 10+ years of experience in process improvement and performance monitoring across healthcare, retail, and technical support. Skilled in analyzing support case data to surface recurring issues reducing ticket escalations by 30% and improving first-contact resolution by 15%. Collaborates cross-functionally to ensure support policies align with quality assurance standards, contributing to service delivery improvements that cut response times by 20%. Known for delivering precise, actionable feedback and applying detailed evaluation methods to maintain 98%+ customer satisfaction. Committed to fostering a high-performance support culture through continuous refinement and measurable impact.
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