Bilingual Senior QA/Test Lead with 14+ years of experience in testing software applications using manual and automation approach. Experience in leading/managing small teams. Extensive knowledge of Quality Assurance standards, AGILE methodologies, and strategies with a good understanding of Software Testing Life Cycle Proven skills in completing black, white ,grey box test, regression and integration test . Fully versed in complete SDLC. Tools proficiency: JIRA, Python, DB2, Z/Os , HP Quality Center, HP Quick Test Pro, SoapUI, Confluence.
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Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
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Analytical and detail-oriented Senior Disability Claims Analyst known for identifying trends and recommending process improvements. Strong background in claims evaluation and medical documentation review, ready to leverage expertise to enhance operational efficiency and client satisfaction.
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Dynamic IT professional, excelling in SCCM and endpoint management. Proven track record in vulnerability management and team mentoring, achieving a 150% increase in migration efficiency. Adept at automation scripting and incident management, Microsoft 365 administration, driving operational excellence and enhancing system security across diverse environments.
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Senior License/Permit Analyst/Customer Service Specialist with extensive data entry experience who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
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Results-driven Internal Revenue Agent with the Department of Treasury, skilled in financial analysis and tax law interpretation. Successfully revised corporate tax forms and enhanced training programs, fostering compliance and understanding. Proven ability to collaborate effectively and communicate complex tax concepts, ensuring accuracy and adherence to regulations. Inactive Certified Public Accountant (CPA) with a strong problem-solving mindset.
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Dynamic Senior Case Nurse Analyst at Cigna with a proven track record in clinical documentation and patient advocacy. Enhanced patient satisfaction through effective communication and timely prior authorizations, while leveraging strong clinical judgment to improve care outcomes. Committed to health promotion and collaboration within interdisciplinary teams to drive quality improvements. Healthcare professional with solid background in providing high-quality patient care and clinical support. Recognized for collaborative teamwork and results-driven approach, consistently adapting to changing medical needs and priorities. Skilled in patient assessment, medication administration, and maintaining accurate medical records. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
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Accomplished Senior Solutions Analyst with a proven track record at Marshfield Clinic Health System, enhancing customer satisfaction through efficient problem resolution and operational improvements. Expert in Software Implementation and Customer Relationship Management, demonstrated by streamlining processes and mentoring teams for optimal productivity. Achieved significant project time reductions by leveraging expertise in Cerner and Microsoft products.
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