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Results-driven professional with over 5 years of experience in customer support roles, Salesforce administration, and quality assurance, I have worked with clients across the US, Canada, and Latin America as a contractor. I am a Salesforce Certified Administrator with expertise in functional testing, user acceptance testing, and customization of Salesforce organizations. Strong leadership and communication skills with a proven track record of driving team performance and customer satisfaction. Passionate about leveraging Salesforce to optimize business processes and drive growth.

Knowledgeable and dedicated customer support and sales professional with extensive experience in the tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.

Talented Project Manager with excellent client oversight, issue resolution and cost analysis skills. Highly effective at juggling multiple projects at once.

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