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Dynamic French Teacher and Customer Service Representative with a proven track record at Universidad Catolica De El Salvador and Telus International. Expert in enhancing French fluency and classroom management, coupled with exceptional adaptability and problem-solving skills. Achieved increased student language retention and customer loyalty through innovative strategies and empathetic service.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Dedicated and hardworking Telecommunication Engineer with more than 11 years of experience providing technical and skillful support and solutions to different technologies scenarios.
Including Networking, Mobile networks and OSS solutions.
Involved in different stages of a project, since implementation, management, design and customer support.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Driven customer service with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Results-driven Customer service offering proven history of achievement during 10+ year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches.

A highly motivated and results-driven professional with a degree in Business Management and diverse experience in business analysis, market analysis and finance. Equipped with strong analytical skills and a resilient mindset, I excel in evaluating data, optimizing business processes, and supporting strategic decision-making. Currently pursuing a Master’s in Financial Management to further enhance my expertise and contribute to long-term business success

Proven team leader and skilled trainer at Kaufman Enterprises, adept in employee training and customer service. Excellently managed high-volume work periods, ensuring customer satisfaction and loyalty through efficient service and positive engagement. Demonstrated expertise in cash handling and fostering team collaboration, significantly enhancing workplace productivity and safety. Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Experienced Supply Chain and Operational Executive adept at improving output, maximizing quality and boosting employee satisfaction with hands-on management style. Recognized as effective business manager and motivational leader with excellent communication, interpersonal and team building skills. Successful manufacturing, planning and administration management career spanning 22 years.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Skilled Doctor with extensive experience in prehospitalary emergency services, diagnosis and providing quality medical treatment. Possesses outstanding organizational and communication skills.

Results-oriented IT professional with a robust background in VoIP technology, technical support, and system troubleshooting. Currently pursuing a Diploma in Cyber Security to enhance my expertise. Demonstrated ability to manage technical support, billing, and reporting for VoIP systems while leveraging a comprehensive understanding of various operating systems and software tools. Known for delivering exceptional customer service and solving complex technical issues efficiently.

Accomplished Spanish Medical Interpreter at TransLangua, leveraging expertise in healthcare systems and empathy to enhance patient care. Streamlined interpreter scheduling, boosting efficiency by 80%. Skilled in accurate translation and active listening, adept at bridging language barriers in high-stakes environments, including legal and healthcare settings. Excelled in team collaboration and problem-solving, ensuring clear communication and culturally sensitive service delivery.

Proven IT Solutions Architect with a track record of driving technology innovation and optimizing solutions for customer service at Concentrix. Excelled in cross-functional team collaboration and critical thinking, significantly enhancing client relations and project delivery. Expert in technical architecture and IVR development, adept at translating complex solutions into client-friendly language.
Excellent communication skills and extensive experience working with clients and partners.

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Accomplished Trilingual Loyalty Specialist at Telus International, adept in designing and executing loyalty strategies that significantly enhance customer satisfaction and retention. Expert in multilingual communication and team collaboration, elevating customer experience and satisfaction rates through innovative solutions and personalized support in French and English.

Proven leader in operational excellence, adept at staff evaluation and team leadership, honed at Balto Health Services. Skilled in fostering collaboration, resolving conflicts, and driving productivity improvements. Recognized for exceptional problem-solving abilities, consistently exceeding performance metrics.

Working now on having senior agents under my charge to learn what I do and be of excellence in helping our newest members.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Proven Agent with a track record of enhancing customer satisfaction through expert resolution of complaints and issues, notably at Telus International. Skilled in customer service abilities and stress management, adept at transforming customer challenges into positive outcomes. Demonstrates a flexible schedule and a positive attitude, consistently achieving results beyond expectations.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.
Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.

Harworking an talented Interpreter that Facilitated the Exchange of communication between a provider and their patients.

Soy una persona trabajadora y responsable. siempre me esfuerzo por hacer mi trabajo bien. Estoy dispuesto a aprender y mejorar continuamente.

Proactive English and French educator at the National University, skilled in classroom management and lesson planning. Expert in fostering collaborative learning environments for students to increase their confidence and expand their knowledge base. Committed to monitoring student progress and ensuring each student meets objectives within predetermined timelines. Enthusiastic and creative individual with solid understanding of student development and learning styles. Possesses excellent communication and interpersonal skills and connects with students from diverse backgrounds. Experienced developing engaging lesson plans and assessments to measure student progress.

Mi carrera profesional inició en mi familia, desde pequeño nos inculcaron el ser trabajador y ser ordenado, crecí en una familia en la que mi padre se esforzó mucho para la creación de una empresa sostenible con la importación de mercadería, junto con mis hermanos nos hemos designado diferentes funciones en las cuales cumplimos

Experienced in application development, APIs, and mobile applications. Self-motivated Developer adds high level of experience over more than 4 years collaborating and working on multiple projects. Passionate, hardworking coder with penchant for developing customized interfaces that factor in unique demands for accessibility and security. Organized approach to meeting multiple, concurrent deadlines. Pulls from active knowledge of current technology landscape to promote best practices in application development.

My multicultural background has molded me into a professional with high adaptability and excellent soft skills. My performance in project management has earned me the trust of clients, executives, and colleagues.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

 Results-driven Sales Development Representative / Appointment setter with strengths in assessing customer needs and providing tailored solutions. Excellent negotiation skills with solid history of exceeding client expectations. Demonstrates passion for building long-term customer relationships. Self-motivated professional with broad expertise in lead generation, qualification and deal closing. Organized and detail-oriented in scheduling appointments and researching potential clients. Thrives in high-pressure environments and meets challenging sales targets. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. 

Ambitious customer care executive with dedicated service contributing to company's growth. Excellent communication skills, problem resolution and positive customer experience.

Dependable Maintenance Technician offering 5 years of building/machinery maintenance and repair experience. In-depth knowledge of hand and power tool operations, safety protocols and general maintenance. Knowledge in electrical/mechanical systems and repair.

As a Customer Service Expert, I honed my skills in providing exceptional support through various channels including inbound, outbound, live chat, and email interactions. With a knack for multitasking, I seamlessly handle diverse customer needs while maintaining a warm and empathetic approach, ensuring each interaction is personalized and impactful.

Through mastering tools like Power BI, I unleashed my creativity in crafting insightful dashboards that drive informed decision-making. My expertise extends to data entry and I excel in leveraging Excel to analyze and interpret complex datasets. Recently, I transitioned into remote work as a Marketing Assistant for a US-based Property Management company, where I've thrived for nearly one and a half years.

Certified Anti-money Laundering Specialist - CAMS
Quality Assurance Reviews of SARs and investigative reports
Anti-money Laundering and Bank Secrecy Act experience for over 12 years
Experienced AML Quality Control Analyst with a history of successful compliance administration and effective strategy implementation
Efficient Suspicious Activity Reports (SARs) writing and transaction monitoring
Experienced in conducting investigations for financial crime transactions, policy violations, risk management, and compliance, including researching and analyzing complex transactions to detect patterns, trends, and anomalies
Effective transaction monitoring for fiat and cryptocurrencies
EDD analysis and PEP review, subject to financial institutions' international best practices
Experienced in analytical and client-focused roles like CDD, EDD, SDD, Remediation, Fraud Investigation, AML Screening, SAR narrative writing, and filing
An experienced eagle-eyed analyst with extensive comprehension of OFAC, AML/BSA, PEP, and FINCEN-related laws and regulations.
Effective and efficient use of AML softwares such as Verafin, FircoSoft, Sales Force, Patriot Officer, Actimize, etc.

I have been working in the BPO industry since 2009, gaining valuable experience in various roles such as customer service, tech support, sales, and retention. I have worked with top companies like Microsoft, Dell, Sirius XM, and Smart Home Security Services, honing my skills in technology and customer service. With 15 years of experience under my belt, I have developed strong leadership skills that make me a valuable asset for any team-oriented project.

Seasoned Tax Processional with more than 10 years' success in helping companies navigate income tax, financial reporting and remittance regulations. Expert in income and sales tax laws, corporate accounting and organizational procedures affecting income and sales taxes. Accomplished in mitigating tax-related penalties through robust standards for records and documentation.
Enrolled Agents License - 00107731
CAF No - 0311-82656
PTIN-01397278

Project Management Engineer specialized in Photovoltaic Power Generation and Power Substations, as well as in the electrical design and implementation of building infrastructure, professional focus lies in planning, executing, and overseeing projects related to solar photovoltaic energy generation, electrical substation infrastructure, and the integration of electrical systems into buildings

 Over 20 years of professional experience at the intersection of public law and public policy with emphasis on democratic governance, open government, rule of law and public administration Legal and consulting practitioner and lecturer on public administration, administrative law, policy analysis and justice; former civil servant Multidisciplinary and international graduate training on constitutional and administrative law, and public policy and management 

I been the type of person that always try to achieve his goals in life, but for circumstances off my control, I had to migrate to the United State, looking for new horizons, looking for new opportunities to succeed and grow and build the life I was looking to create.
I am a very responsible person, I'm very dedicate to my job and my responsibilities, I'm very caution and modest on my thoughts and all decision I make, analyzing all deferent aspects of the problem to think what it would be the best way to proceed or the best way to aboard the situation.
I feel very comfortable working in group and also working under pressure.

Supervisar y coordinar las actividades de inspección, para asegurar el cumplimiento de los estándares regulatorios y procedimientos internos de la compañia

Strategic Information Technology Manager skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating technical requirements to business solutions. Successful 12-year record of building positive relationships with internal and external stakeholders.

Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

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