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Quality Assurance Support and Trust & Safety professional with 3+ years of experience in content moderation, policy enforcement, and platform safety, combined with 4 years in customer service and client-facing roles. Consistently achieved high audit scores through accurate policy application, strong attention to detail, and sound decision-making.
Promoted to Quality Support Analyst / Subject Matter Expert (SME) based on performance and policy expertise. Provided guidance on ticket interpretation, policy enforcement, escalations, and complex moderation cases to ensure consistency across teams. Experienced in LPAs, calibrations, audit reviews, policy alignment sessions, and quality improvement initiatives. Skilled in identifying quality gaps, delivering actionable feedback, and supporting operational excellence within international remote environments.

Engineering and Audit Professional with experience in problem-solving, process improvement, and risk assessment. Committed to delivering high-quality results in dynamic and complex environments. Strong collaborator with a proactive mindset and a commitment to professional integrity and ethical standards.

General surgeon trained in a major Romanian university emergency hospital, with strong experience in digestive, oncologic, and emergency surgery. Committed to operative safety, continuous medical education, and multidisciplinary collaboration. Experienced in high-pressure environments and complex clinical decision-making.

Detail-oriented software testing professional with expertise in Java programming, test automation framework development, and Selenium-based automation. Proficient in API testing, debugging, root cause analysis, and various testing methodologies including system, regression, and smoke testing. Adept at designing and maintaining automated test cases, bug tracking and reporting using Jira, and creating comprehensive test documentation. Skilled in Agile/Scrum workflows with experience in tools such as Git/GitHub, IntelliJ IDEA, Jama, and basic SQL for data validation. Committed to delivering high-quality software solutions through meticulous testing processes while continuously enhancing technical proficiency.

Full-Stack Developer with extensive experience in building and maintaining web applications using technologies such as Node.js, Express, JavaScript, and SQL databases. Delivered impactful results through in-house platform development and integrations, while managing product ownership for a multi-tenant QR ordering and payment SaaS. Focused on optimizing digital infrastructures and fostering collaboration to achieve organizational objectives.

Dynamic Casino Dealer with extensive experience at Queen Casino, excelling in customer service and cash handling. Proven ability to enhance player engagement while maintaining game integrity. Strong mathematical skills and adaptability to high-pressure situations, consistently achieving high customer satisfaction ratings through effective communication and teamwork. Committed to continuous learning and professional development.

Senior Software Engineer experienced in Java, Python, and distributed systems. Achieved twice the speed in legacy modernisation within nine weeks and a 70% reduction in deployment cycle time through automation. Contributed to Excalidraw, an open-source application using TypeScript and React.

Quality Assurance Lead | Quality Engineering Manager | People Management - Cluj-Napoca, Cluj, România

Results-oriented leader polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality.

Customer‑focused professional with experience in managing high‑volume interactions, resolving service issues, and coordinating daily operations across medical, academic, and hospitality environments. Skilled in clear communication, patient and guest support, and maintaining accuracy under pressure. Able to handle difficult situations with calm judgment and steady follow‑through. Experienced in working with multiple departments, keeping records updated, and ensuring people receive the right information or service at the right time. Quick to learn new systems and procedures, adaptable to fast‑changing environments, and committed to providing a consistent, reliable customer experience.

Ma polyvalence et ma capacité d'adaptation me permettent de m'acquitter efficacement des tâches qui me sont confiées. J'ai l'habitude de travailler en équipe et de m'adapter à différents environnements. Ma motivation et ma rigueur me permettent d'accomplir mes missions avec succès.

Energetic and curiosity driven employee with solid understanding of the fast-paced working environment I apply for. I am a dedicated team player, mostly trying to be proactive in my areas. In my youth, I played a lot of team oriented sports/video games, mostly football and League of Legends which greatly improved my communication, competitiveness and my calmness under intense pressure. I reached top 300 in the Europe Nordic & East region in League of Legends, out of millions of players.

Strong communication skills and emotional intelligence enable effective collaboration in fast-paced environments. Experience with international clients enhances adaptability and cultural awareness, ensuring clarity in English. Academic background in economics, international affairs, and entrepreneurship provides a solid analytical foundation and comprehensive understanding of business operations.

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