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Psychology undergraduate with hands-on experience in client success, customer service, sales support and HR administration. Skilled in client onboarding, issue resolution, cross-functional coordination, active listening, CRM record-keeping, and identifying service expansion opportunities. Seeking a Client Success role where I can combine empathy, psychological insight, and commercial awareness to strengthen client relationships and support business growth.

MRI Application Specialist with clinical radiography experience and expertise in MRI protocol optimization, applications training, workflow consultation, and advanced MRI techniques. Experienced in supporting healthcare professionals to enhance image quality, operational efficiency, and clinical outcomes across a variety of MRI examinations.

Senior Technology and Delivery Leader with over a decade of experience delivering enterprise transformation initiatives across Life Insurance, Group Insurance, Takaful, Reinsurance, and Healthcare domains within highly regulated environments. Extensive expertise in insurance core systems modernization, healthcare TPA integration, digital transformation, and enterprise solution delivery.

Recognized as a Subject Matter Expert (SME) in Claims and Reinsurance systems, with deep insurance domain knowledge spanning Product Configuration, New Business, Underwriting, Policy Administration, Policy Servicing, Claims Management, Reinsurance Administration, Accounting, Distribution, and Enterprise Integration.

Proven track record in leading end-to-end solution delivery across the Software Development Life Cycle (SDLC), from business analysis, impact assessment, and solution architecture through development, testing, production deployment, performance optimization, and application support. Successfully delivered multiple enterprise insurance transformation projects across Southeast Asia, leading cross-functional teams and driving alignment between business objectives and technology strategy.

Experienced in project governance, stakeholder management, delivery leadership, operational excellence, risk management, and continuous improvement. Adept at translating complex business requirements into scalable, secure, and maintainable technology solutions that improve operational efficiency, strengthen regulatory compliance, and support business growth.

Strong technical foundation in Java, Spring Boot, Spring Batch, C#, SQL, REST/SOAP APIs, Microservices, Enterprise Integration, and Relational Database Management Systems, combined with deep insurance domain expertise and leadership capabilities.

Accomplished professional with expertise in strategic business development and market entry, asset and wealth management exceeding USD 100 million, and regulatory compliance across multiple jurisdictions including MAS, SC Malaysia, and Swiss FINMA. Demonstrates proficiency in cross-cultural client relationship management, fund management, product structuring, and Islamic finance advisory. Proven track record in team leadership and institutional brand building, complemented by multilingual communication skills in French, English, German, Malay, and Indonesian. Adept at strategic business unit setup and committee leadership with a focus on marketing strategy development. Committed to driving business growth through executive leadership and innovative sales strategies.

Experienced hospitality and operations professional with a Diploma in Hotel and Tourism Management and hands-on experience in hotel front office operations. Currently serving as a Senior Coordinator in Risk and Fraud Operations at foodpanda, supporting operations across six APAC markets and handling complex customer, order, payment, and fraud-related cases. Skilled in customer service, investigation, problem-solving, cross-functional coordination, and maintaining accurate records while working in fast-paced environments.

Detail-oriented Banking Operations Professional with experience in customer onboarding, account operations, and transaction handling within regulated environments. Skilled in customer identification verification, documentation review, and compliance procedures to enhance operational risk management. Holds a Bachelor of Information Technology in Business Information Systems, with knowledge of SQL and Agile methodologies, ready to support AML/KYC and compliance operations in Australia.

Expert in problem-solving with a focus on delivering solid solutions. Proven ability to collaborate effectively within teams to achieve management goals. Quick learner with strong multitasking skills and high self-motivation. Demonstrates precise time management to meet deadlines consistently. Results-driven Sales & Marketing Manager with expertise in driving pre-sales and sales activities to promote and sell services and products. Achieved significant revenue growth through strategic planning, team guidance, and client relationship management. Focused on developing new business opportunities and enhancing customer loyalty.

A dedicated, hardworking, and friendly individual with practical experience in the F&B industry for two years and canteen management. Possesses expertise in food preparation, maintaining standard operating procedures (SOP) for cleanliness, and delivering excellent customer service in fast-paced environments.

Over 30 years in oil and gas industry with specialization in onshore and offshore operations. Experience includes roles at Shell's GTL plant in Malaysia, Total Energies in Brunei, and consultancy for POSCO International in Myanmar. Currently serving as Production Supervisor at T7 MOPU in offshore Malaysia, focusing on operational excellence and safety. Demonstrated ability to lead teams and achieve outstanding results through strategic planning and resourcefulness.

Marketing professional with hands-on experience in livestream operations, affiliate marketing, content creation, and social media management. Experienced in managing livestream operations, recruiting and coaching hosts, executing affiliate campaigns, and analyzing performance to support marketing and sales initiatives. Adaptable, detail-oriented, and passionate about the e-commerce industry.

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