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Proven leader with significant background in Logistics and Outsourcing. Talented in developing partnerships, business development, marketing, Warehousing, Chain supply management, overseeing personnel and developing clear business strategies and plans to achieve set company objective and goals.

Customer Support Specialist with 6+ years’ experience resolving inquiries via chat, email, and phone. Skilled in Intercom, CRM tools, and data-driven problem-solving. Proven track record of exceeding KPIs (95%+ CSAT) by delivering fast, empathetic support. Adept at troubleshooting, process optimization, and collaborating across teams in fast-paced environments. Passionate about streamlining operations to boost efficiency and loyalty.

Key Tools: Intercom, Slack, Zendesk, Gorgias, Salesforce, NetSuite, BrightPearl, WarehouseOS, Shopify.

Professional hospitality worker with proven track record in high-quality service delivery. Skilled in order accuracy, prompt service, and customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Dependable and results-driven with friendly and approachable demeanor.
Experienced with delivering exceptional guest service and managing room service operations efficiently. Utilizes strong communication skills to interact effectively with guests and staff. Track record of maintaining cleanliness and adhering to service standards to ensure guest satisfaction.

Adaptable Postmaster successful managing team of 5 to 10 in busy post office. Excellent time management and problem-solving abilities. Skilled at opening and closing facility and managing office's inventory. Neat and clean with excellent attention to detail.
Knowledgeable leader with strong background in postal management, overseeing daily operations and ensuring efficient mail distribution. Successfully streamlined processes to improve service delivery and customer satisfaction. Demonstrated excellent leadership and organizational skills, maintaining high standards of accuracy and timeliness.

Experienced trade marketer specializing in business development, trade marketing, key account management, and sales management across FMCG and tech industries. Proven track record of identifying business opportunities and boosting revenue through strategic partnerships. Skilled in crafting innovative sales strategies and guiding teams to surpass targets consistently.

Senior leader in facilities, infrastructure, and fleet management with over 10 years of experience overseeing multi-site, regulated industrial environments throughout East Africa.

Moses Odipo is a business development and banking operations professional with over 16 years of experience in Retail, SME, and Corporate Banking. I successfully launched the Platinum Branch in Nairobi Karen while at KCB, growing assets to Kshs 2.1B and liabilities to Kshs 2.5B, achieving profitability within six months. As Manager of the KCB Business Club, I expanded membership from 1,200 to 2,650 and increased deposits by Kshs 1.7B in one year. I also managed the KCB Non-Financial Services Unit through trainings, networking forums, and B2B benchmarking programs—locally and internationally.
At UBA Bank, I currently serve as the Branch Manager, where i drive corporate, SME, and HNW client acquisition and lead strategic business development and portfolio growth through targeted credit structuring, relationship mapping, and team coordination. I have strengthened client engagement models and built strong cross-functional collaboration with credit and treasury to support sustainable growth and service excellence.
I hold a Master’s in Project Management and a Bachelor’s in Agriculture and is also a TPMA-certified Trainer (IFC).
A professional with a strong background in branch management, am also skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for my adaptability, customer-first mindset, and strategic focus, I consistently deliver results while empowering teams and building lasting client relationships.

Visionary Entrepreneur | Business Strategist | Organizational Leader
Results-driven executive with demonstrated expertise in steering organizations towards growth and profitability. Adept at strategic planning, financial oversight, and operational management, ensuring optimal efficiency and stakeholder satisfaction. Strong focus on team collaboration and adaptability, with proven track record of driving projects to successful completion. Highly skilled in leadership, problem-solving, and fostering culture of excellence.

Enterprise leader with 15+ years’ experience scaling regulated energy and infrastructure platforms across East Africa. Proven track record in enabling growth, market entry, and asset expansion while safeguarding capital, customers, and license to operate. Board-credible, P&L-adjacent leader with deep exposure to CAPEX governance, ESG strategy, enterprise risk, and operational performance. Positioned for MD / Executive Director roles with full accountability for people, performance, and outcomes.

Awarded the prestigious Ogilvy Pipe Award in 2017 for excellence in Branding and Advertising. Demonstrated success as a marketing leader, consistently driving growth and profit increases. Recognized for articulate and driven leadership style, characterized by high energy and engaging personality. Skilled team builder with a strong work ethic, adept at motivating teams to exceed business objectives.

Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.

Dynamic hospitality professional with a proven track record at Movenpick Hotel, excelling in customer service and upselling techniques. Recognized for enhancing guest experiences through attentive service and effective complaint resolution. Skilled in safe food handling and team collaboration, consistently delivering high-quality dining experiences in fast-paced environments.

Creative theatre-based writer & director with a keen eye for detail and a deep passion for storytelling. Proficient in incorporating innovative techniques and staying abreast of current writing trends. Demonstrated ability to effectively juggle multiple tasks while maintaining a positive outlook. Committed team player eager to assume additional duties in order to achieve collective objectives.

I hold a degree in Business Management, Finance and Banking from Moi University. With experience as an Accountant and Office Administrator, I bring professionalism and strategic growth to businesses. I excel in leadership, problem-solving, and driving change. My skills include office administration, business communications, team collaboration, and qualitative and quantitative analysis. Proven ability to streamline operations in fast-paced environments, manage diversified administrative functions, oversee events, offer customer assistance, and support teams effectively.

Passionate about driving growth and fostering strong relationships within and outside the organization.

Adept at elevating customer experiences, I leveraged empathy and dispute resolution skills at Cloisters Mongare to boost loyalty and repeat business. My knack for complaint resolution and retail materials management, coupled with a proven track record in team leadership and sales growth, showcases a dynamic blend of technical proficiency and interpersonal finesse.

Offering background in analytical thinking and teamwork, with strong desire to develop in professional setting. Brings ability to quickly grasp new concepts and adapt to dynamic environments, paired with foundational skills in research and report writing. Ready to use and develop problem-solving and communication skills.

Human Capital and HR Operations Specialist with 5+ years of experience supporting organizations across manufacturing, technology, legal, and education sectors. Strong background in payroll administration, timesheet management, employee records management, labor law compliance, HR policy development, and employee relations. Proven ability to reduce operational risk, support litigation resolution, and align people operations with business objectives. MBA (HRM) holder, IHRM member, and pursuing CHRP certification.

Experienced Food and Nutrition Scientist with 10+ years in nutrition research, sustainable agriculture, and food value addition. Skilled in mixed-methods research, consumer behavior analysis, and healthy diet promotion. Expertise includes project management, stakeholder engagement, scientific writing, and policy advocacy. Proven ability in product development, sensory evaluation, and enhancing farmer livelihoods. Committed to advancing affordable, accessible, and culturally relevant nutrition-rich diets through evidence-based, inclusive approaches.

Offering solid foundation in team collaboration and problem-solving, eager to learn and develop within warehouse setting. Brings ability to quickly adapt to new environments and processes, ensuring smooth operations and efficiency. Ready to use and develop organizational and communication skills in Desired Position role.

Dynamic Head Waiter with extensive experience at Hilton, excelling in guest service and team supervision. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Recognized for improving operational efficiency and fostering loyalty among patrons, ensuring a memorable dining experience. Skilled in menu presentation and adept at resolving customer concerns.
Hardworking Head Waiter with 20 years of waitress and hostess establishment serving experience. Expert in training employees in hotel food and beverage service with extensive knowledge of conflict resolution skills. Committed to enhancing customer and employee experiences and increasing sales.

Dynamic and results-driven Procurement and Supply Chain professional with over eight years’ experience in pharmaceuticals, FMCG, and supply chain coordination. Proven expertise in asset inventory management, procurement operations, supplier relationship management, and ERP systems including QuickBooks and SAP. Strong record in cost optimization, compliance, and timely delivery of goods and services. Currently pursuing CPSP certification and deeply committed to collaborative and value-driven procurement aligned with health and wellness missions.

Detail-oriented and solutions-driven IT Support Specialist,Technician,Network Technician and Programmer with years of experience in providing technical support, troubleshooting hardware and software issues, and developing custom software solutions to improve business efficiency. Adept at managing IT infrastructure, deploying systems, and automating tasks using languages such as Python, JavaScript, or Bash. Proven ability to bridge the gap between end-user needs and technical solutions, with strong communication skills and a commitment to delivering reliable, user-friendly systems. Passionate about continuous learning and staying up-to-date with evolving technologies.

Friendly and reliable with natural ability to create welcoming and clean environment. Knowledge of hygiene standards and attention to detail ensure thorough cleaning and maintenance of guest rooms. Committed to contributing to positive guest experience through exceptional service.

Seasoned Maritime Professional with comprehensive knowledge of marine operations and safety protocols. I possess strong leadership skills, adept at crew management and navigation. Previous roles demonstrate impactful decision-making under pressure while fostering teamwork. I display ongoing commitment to improving operational efficiency while prioritizing safety.

A dynamic and dedicated Human Resource Associate with a comprehensive degree in HR Management and hands-on experience in innovative HR solutions, employee engagement strategies, and remote collaboration tools. Proven track record in implementing cutting-edge HR technologies, diversity initiatives, and talent acquisition strategies. Additionally, as a Freelance Recruitment Consultant, I have successfully sourced candidates for private clients, conducted pre-screening interviews, and performed background checks to ensure top-quality referrals. Seeking a challenging remote role to leverage my expertise in HR management, recruitment, and fostering positive organizational culture.

I’m a passionate Customer Support Specialist with 4+ years of experience improving customer satisfaction and driving operational efficiency. Skilled in CRM systems like Zendesk and Freshdesk, I thrive on solving problems, optimizing processes, and ensuring seamless customer experiences. With a background in payments, risk mitigation, and team leadership, I’m always looking for ways to elevate service standards and build customer trust.

A forward-thinking graduate Telecommunication Engineer from Dedan Kimathi University of Technology, Nyeri Kenya who is interested in Automation.
Versatile, reliable and resourceful team player who is eager to learn.

I am writing in reference to the position in the subject. My journey as an administrative professional has taken many exciting turns. I've worked with multiple organizations in capacities such as business manager, running teams of up to 20 people. I've also been fortunate to work with community based organizations such as JSI as a consultant developing Holistic Organizational Capacity Assessment for community based organizations such as NETIPHS in Sierra Leone. I believe in working for an organization that solves societal issues such as equality in technology opportunities. Your organization would give me this chance as an office manager to work with a visionary team to be part of something great. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Dynamic barista with extensive experience at Nur Restaurant, excelling in beverage preparation and customer service. Skilled in operating espresso machines and fostering a welcoming atmosphere, I consistently enhanced customer satisfaction and contributed to increased sales through personalized drink creations. Proven ability to collaborate effectively in fast-paced environments.

Working in challenging & in all aspects in any organization/department as team player with minimal or no supervision Ability to listen carefully & communicate easily and ask where necessary to convert knowledge gained into definite solutions. Creating an environment of trust, honesty and enthusiasm so that work can flow smoothly & efficiently. Teamwork

Diligent [Desired Position] with a solid background in administrative support and office management. Successfully managing schedules, coordinating meetings, and streamlining office operations. Proficient in Microsoft Office Suite with excellent communication skills. Detail-oriented professional with a history of effective administrative support, ensuring smooth office operations through organization and communication. Collaborative team player with strong skills in recordkeeping and time management.

Dynamic culinary professional with extensive experience as Head Chef at Rose Apola, excelling in ingredient sourcing and kitchen management. Proven track record in optimizing food costs and enhancing menu quality through innovative recipe development and strong vendor relationships. Committed to maintaining high standards of food safety and nutrition.
Professional culinary expert prepared to excel in fast-paced kitchen environment. Adept at team collaboration and achieving high-quality results, consistently adapting to changing needs. Expertise in food preparation, kitchen management, and maintaining high standards of cleanliness and safety. Known for reliability and strong focus on delivering exceptional dining experiences.
Experienced with food preparation, menu planning, and maintaining kitchen hygiene. Utilizes culinary skills to support head chefs and ensure efficient kitchen operations. Knowledge of ingredient sourcing, team collaboration, and consistently delivering quality dishes.

I am a dynamic customer service professional with proven expertise in airline service delivery, including passenger processing, and baggage reconciliation. Recognized for proactive problem-solving, clear communication, and the ability to perform accurately under pressure, I consistently enhance operational efficiency while building strong customer relationships. I am seeking to advance my skills in sales and ticketing, with a passion for connecting customers to destinations and cultures across the world, while creating seamless, memorable travel experiences from the point of booking to arrival.

Dedicated and passionate English Language Teacher with over 2 years of experience preparing English classroom and coursework materials, homework assignments and handouts. Diligent individual dedicated to meeting learning needs of each individual student. Comfortable managing classrooms of 10 to 30 students. Possesses additional skills in first aid and sports facilitation.

Strategic Community Growth and Marketing Manager with expertise in building engaged Web3 communities, leading high-impact campaigns, and driving measurable user growth. Skilled in multi-channel marketing, influencer partnerships, and data-driven strategy to boost engagement, adoption, and brand visibility in competitive markets.

Dynamic educational leader with extensive experience at Egerton University, excelling in academic administration and instructional leadership. Proven track record in enhancing student engagement and achievement through innovative teaching methods. Skilled in multitasking and fostering collaborative environments, driving continuous improvement, and optimizing educational outcomes. Committed to mentoring and developing high-performing teams.

Experienced Manager with extensive experience building, maintaining, and running Telecom Infrastructure & Fiber Optic Cable Networks in Africa. Familiar and adept in working with engineering, industrial engineering, change management, and business transformation systems bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

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