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Customer experience and operations specialist with 10+ years of experience driving innovation, service transformation, and process improvement. Known for designing practical solutions, leading cross functional initiatives, and improving both operational efficiency and the overall customer experience. Recognized for impactful innovation projects, training development, and delivering measurable results. I bring strong business acumen, collaborative leadership, excellent problem solving capabilities, and a commitment to continuous learning and innovation. I lead by example and thrive in fast paced, environments where service excellence and operational integrity are essential.

To invest my skills & talents and give the best of my ability to the organization & reach to the respected level.

I am a disciplined, resourceful and detailed-oriented data analyst looking to be a part of a highly productive and engaging team solving real world problems using technology. I believe that through quality work, I can improve problem solving and decision making for various systems bringing positive global change.
Detail-oriented and analytical data analyst with 1 year of experience interpreting and visualizing data to drive informed decision-making. Proficient in modern data analysis tools and techniques, with a strong focus on extracting insights and optimizing business performance. Skilled in collaborating with cross-functional teams to transform raw data into actionable strategies. Enthusiastic and motivated AI beginner with a strong foundation in programming and a keen interest in artificial intelligence and machine learning. Experienced in data preprocessing, statistical analysis, and data visualization. Familiar with model training and evaluation, with a commitment to continuous learning and applying AI techniques to real-world data challenges.

A well-motivated consultant Pediatrician serving patient population at The Kenya Navy Hospital and beyond. Eager to consolidate further knowledge to improve and consolidate matters health for better welfare of children.

Dynamic professional with a proven track record at London Distillers, excelling in market analysis and strategic planning. A solution-oriented self-starter, adept at optimizing supply chains and generating actionable insights. Recognized for strong communication skills and a calm demeanor under pressure, driving impactful results in diverse environments.

Dynamic Web Developer and Data Analyst with hands-on experience at Smart Parent-Teacher Communication System. Expert in HTML, CSS, and JavaScript, I enhanced user engagement through responsive design and optimized performance. Strong problem-solving skills complemented by a solid foundation in databases and software documentation, driving impactful insights and seamless user experiences.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Experienced with front-end and back-end development, creating responsive and efficient web applications. Utilizes variety of coding languages and frameworks to build user-centric solutions that meet business objectives. Strong understanding of collaborative workflows and version control systems to ensure seamless project completion.

Resourceful Records and Information Management Officer known for high productivity and efficient task completion. Specialize in data governance, information security, and digital records management. Excel in teamwork, problem-solving, and adaptability, ensuring seamless operations and compliance with data management standards.

Operations, Administrative, and Social Media Support Specialist experienced in helping small businesses streamline workflows, organize systems, and maintain a consistent online presence. Skilled in inbox and calendar management, lead tracking, CRM organization, and content planning. Known for implementing efficient systems that reduce response times, improve client communication, and support business growth. Successfully supported businesses improving operational efficiency and allowing business owners to focus on scaling their businesses.

Dynamic legal professional with extensive experience in managing high-stakes matters and overseeing compliance. Skilled in negotiation and contract analysis, with a strong track record of delivering successful outcomes for clients and driving firm growth through strategic business development.

I am compassionate, empathetic and passionate caregiver with experience working in a hospital setting at kitengela sub-county hospital where I provided patient-centered care and assisted with daily living activities. I also have a background as a lifeguard in both school and resort environments, ensuring safety and responding effectively to emergencies. I am reliable, adaptable, and committed to delivering high-quality care, and I am seeking opportunities in international or cruise ship environments.

Detail-oriented AI Training Specialist with hands-on experience in data annotation, model evaluation, and quality assurance across fast-paced technology and e-commerce environments. Proven ability to analyze large datasets, improve data accuracy, and optimize workflows to enhance machine learning performance. Strong background in structured labeling, natural language data review, and performance reporting. Recognized for delivering high-accuracy outputs, meeting strict productivity benchmarks, and maintaining data integrity standards in remote and hybrid settings.

Dedicated and passionate nurse with diverse competencies gained in clinical placements. Consistently demonstrates a compassionate and friendly attitude as a patient-focused team member, with proven skills in holistic and patient-centered care. Committed to upholding the highest quality of patient care as a nursing professional. To use my acquired knowledge and skill towards professional development in my nursing career, to serve humanity to the best of my ability and ensure optimum health care delivery to all. Engage in research and teaching to help improve healthcare and health outcomes.

Passionate and results-driven educator, teacher trainer, and gender equity advocate with extensive experience in classroom teaching, teacher professional development, and transformative community programming. A skilled lead facilitator with a strong background in foundational literacy and numeracy, social-emotional learning (SEL) and life skills and values education. Demonstrated ability to design and deliver inclusive, learner-centred training programmes that strengthen teaching practice and support holistic learner development. Proven record of engaging diverse stakeholders, producing evidence-based training reports, and contributing to education system improvement and equity-focused reform through facilitation, mentoring, and policy-informed practice.

Proactive chef adept at thriving in dynamic kitchen environments with minimal supervision. Excellent communication skills ensure a strong focus on client satisfaction, with meals from breakfast to dinner prepared with precision and creativity according to established menus. Committed to delivering exceptional culinary experiences while maintaining high standards of quality and efficiency. Passionate about continuously enhancing skills and adapting to evolving culinary trends.

Dynamic and detail-oriented carpenter with extensive experience at GOLDEN ICE RUNDA, specializing in structural repair and woodworking techniques. Proven track record of enhancing building efficiency and customer satisfaction through expert craftsmanship and effective communication. Skilled in flooring installation and committed to maintaining a safe work environment while delivering high-quality results.

Compassionate, dedicated, and results-oriented graduate with a Bachelor of Science in Agriculture from The University of Kabianga, demonstrating a strong passion for all aspects of agriculture. Extensive field experience in plant and animal production includes land preparation, planting, weeding, harvesting, and storage of diverse farm produce. A reliable team player with strong ethical values and a disciplined approach, committed to delivering high-quality services that drive success in agricultural endeavors. Eager to contribute expertise to foster sustainable agricultural practices and enhance productivity.

An innovative digital marketer with vast experience in developing relevant content and managing social media platforms for organizations, strategically placing an organization on social media for maximum visibility and contributing to organizational growth through brand visibility.

Accomplished IT leader with over 12 years of experience in various sectors and currently in the renewable energy and fund investment space. As Global Head of IT, led project management, IT security, and system administration initiatives. Managed diverse teams across Europe, Africa, and Asia while driving organizational goals through strategy, innovation and leadership.

Experienced Mechanical Technician with over 15 years of hands-on experience in industrial manufacturing, utilities servicing, and high-speed beverage packaging systems. Skilled in mechanical maintenance, electro-pneumatic systems, conveyor systems, packaging equipment troubleshooting, and labeling machine overhauls. Proven ability to diagnose complex mechanical and automation faults, overhaul critical machine components, and optimize production line performance. Experienced in industrial utilities including boilers and steam distribution systems, as well as high-speed beverage packaging equipment such as fillers, blow moulders, labellers, and packaging machines.

Highly adaptable, hands-on professional with over 15 years of diverse experience spanning warehouse operations, team leadership, and physical construction labor. Proven ability to operate heavy machinery, manage inventory, and consistently uphold strict safety and cleanliness standards. Seeking to leverage my background in forklift operation, equipment maintenance, and meticulous quality assurance to support SpaceX’s production and integration teams.

To build a successful professional career by utilizing my technical knowledge, communication skills and work experience to contribute effectively to organizational goals while continuously developing my professional competencies.A dedicated and results-oriented professional with a Diploma in Information Communication Technology (ICT) and hands-on experience in field operations, customer service, marketing and transport services. Demonstrates strong communication, leadership and organizational skills with the ability to work effectively in dynamic environments. Proven ability to support clients, manage operational tasks and contribute positively to organizational growth while maintaining professionalism and high service standards.

Professional in IT field, bringing valuable experience in maintaining computer systems and providing user support. Known for reliability and flexibility in adapting to changing priorities. Skilled in hardware diagnostics, software troubleshooting, and effective communication within team settings.
Experienced with diagnosing and repairing computer hardware and software issues. Utilizes strong problem-solving abilities to ensure systems run smoothly and efficiently. Knowledge of networking, system security, and customer service principles.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Accomplished Gender, Development, and Peacebuilding practitioner with over 35 years of experience integrating gender perspectives into programming and policymaking across diverse contexts. Expertise includes collaboration with multidisciplinary teams to promote inclusivity at national, regional, and international levels. Holds an MSc in Urban Development Planning and additional certifications in Peace Building and Conflict Management, with extensive global experience in multiple countries.

Organized Clerk with background in managing clerical tasks ranging from record keeping to office management. Known for precision in handling correspondence, coordinating documents and organizing office systems. Strengths include problem-solving skills, strong multitasking abilities, and proficient communication. Significant contribution made in streamlining processes and enhancing efficiency of work-flow in previous roles.
Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.

Dedicated Broadcast Technician with over 20 years of hands-on experience maintaining, troubleshooting, and optimising TV systems, satellite signals, live transmission, and broadcast equipment. I take real pride in ensuring uninterrupted entertainment and live feeds — from luxury hotel guest rooms to high-pressure outside broadcasting units and studio transmissions. With an Electrical Engineering Certificate and strong technical background in hardware/software repairs, ITV technology, satellite systems, Macintosh networking, and field transmission, I quickly diagnose and resolve issues to deliver seamless service. Fluent in English, highly adaptable, and guest-focused, I’m ready to keep every cabin’s entertainment and onboard systems running perfectly on a cruise ship.

I am a passionate, dedicated and innovative k12 teacher currently teaching English and Literature in high school.I bring along a wealth of teaching experience across Elementary, middle and high school.My teaching philosophy is progressivism.My passion for my job drives me to push for the best

Strategic Research & Insights Consultant | Connecting Data to Impact Across Livelihoods, Health, Environment, Energy, Education, Water, Sanitation, and Hygiene (WASH) in Sub-Saharan Africa
Professional Summary:
I am a Strategic Research & Insights Consultant dedicated to bridging the gap between data and real-world impact across Sub-Saharan Africa. My work helps organizations navigate complex challenges—whether improving livelihoods, strengthening health systems, advancing education, or tackling climate and energy issues. I ensure that research goes beyond just gathering data, driving decisions that lead to tangible, sustainable outcomes.
Bridging Insight and Action
With over 20 years of experience across market research and social impact sectors, I’ve partnered with donors, development agencies, private sector clients, research firms, INGOs, and governments to uncover insights that lead to meaningful change. From designing and managing nationally representative surveys to leading baseline studies, market assessments, and impact evaluations, I bring a hands-on, practical approach that aligns strategy with evidence. My strength lies in making research useful—turning findings into tools that inform policy, improve programming, and influence decision-making.
Consultancy Built for Real-World Impact
In 2023, I launched Spacefix Africa (www.spacefixltd.africa), a consultancy created to respond to the growing need for tailored, locally grounded research support in Africa. Spacefix Africa specializes in delivering high-quality, actionable research with a deep understanding of Sub-Saharan Africa’s regional complexities. Whether the goal is to explore behaviors, test program effectiveness, or guide investments, I work closely with partners to ensure insights are not only relevant but transformative.
Key Competencies:

  Market Research & Consumer Insights: Expertise in designing and executing market research studies, including surveys, focus groups, consumer behavior analysis, market segmentation, and impact evaluations. Proficient in using research findings to guide strategy development and influence business decisions.
  Social Research & Impact Evaluation: In-depth experience in designing and managing social research projects, including baseline studies, impact assessments, and monitoring and evaluation (M&E) frameworks. Specializes in delivering actionable insights to inform policy, improve programming, and drive decision-making.
  Project Management & Advisory Services: Skilled in leading research and development projects from inception to completion, ensuring high-quality results, timely delivery, and alignment with client objectives. Expertise in providing strategic advice and technical support for program design, policy development, and program improvements.
  Behavior Change & Social Development Strategies: Designing and implementing behavior change strategies, with a focus on sustainable development, climate resilience, and public health. Experienced in developing and applying social behavior change frameworks tailored to diverse local contexts.
  Energy & Climate Change Advisory: Providing strategic guidance on energy transitions, climate resilience, and sustainable development. Advising organizations on best practices and effective strategies to navigate the challenges of energy and climate policy implementation in Africa.
  Strategic Planning & Program Design: Expertise in crafting tailored strategies for organizations, ensuring alignment with local and global development goals. Proficient in developing program designs, action plans, and roadmaps to achieve tangible, measurable impact.
  Stakeholder Engagement & Cross-Cultural Communication: Building and maintaining strong relationships with diverse stakeholders across sectors, including donors, government agencies, INGOs, and the private sector. Skilled in facilitating workshops, collaborative planning, and fostering effective communication across cultural boundaries.
  Data Analysis & Reporting: Proficient in leveraging analytical tools to turn complex data into actionable insights. Experienced in creating clear, concise reports that translate research findings into strategic recommendations for decision-makers.
  Sustainable Development & Inclusive Development: Extensive experience in designing research and interventions that promote environmental sustainability and inclusive development. Focused on addressing the unique challenges of Sub-Saharan Africa, ensuring that interventions are contextually relevant and capable of driving long-term positive impact.

Work Experience:
Founder & Principal Consultant, Spacefix Africa (www.spacefixltd.africa)
July 2023 – Present
I founded Spacefix Africa to address the region’s unique social research challenges and bridge gaps in development practice across Africa. Spacefix Africa specializes in social research project management, offering tailored solutions with high standards of quality, ethics, and cultural sensitivity. I work closely with international organizations to navigate the complexities of Sub-Saharan Africa, focusing on key thematic areas like Environment, Energy, and Climate Action, Nutrition and Food Security, Education and Skills, Gender and Equity, Governance, Trade and Migration, Work and Entrepreneurship, Health, and Sexual Reproductive Health and Rights (SRHR).
Consultant: Strategy Development, Energy, Climate, and Social Behavior Change
January 2024 – Present
I conduct SWOT analyses to identify opportunities, challenges, and strategic priorities for energy, climate resilience, and social behavior change projects. I refine program value propositions to align with organizational goals and enhance the impact of these initiatives. I also facilitate interactive workshops to collaboratively develop strategic action plans, ensuring alignment across energy, climate, and social behavior change initiatives. My work includes designing and implementing behavior change frameworks tailored to local contexts and supporting the development of community engagement strategies.
Research Project Manager, Verian Group (formerly Kantar Public)
Until June 2023
I led and managed a range of social research projects across Sub-Saharan Africa, delivering high-quality, nationally representative household and opinion surveys. I utilized deep local insights and rigorous methodologies to address the unique challenges of the region, ensuring successful and impactful project outcomes. Collaborating with international organizations, I provided accurate and reliable data to support effective program interventions and informed decision-making.
Market Research and Business Development Manager, SBO Research
March 2009 – December 2016
At SBO Research, I contributed to both market research and business development efforts, managing key accounts and cultivating relationships with clients across various sectors. My role included designing and executing market research projects, analyzing consumer behavior, and providing actionable insights for clients to enhance their strategies. Additionally, I played a key role in account management, working closely with clients to ensure their needs were met, while overseeing the business development efforts to expand the company's footprint in the market.
Education:

  Master of Arts in Monitoring and Evaluation of Development Projects, Maseno University eCampus
  Bachelor of Arts in Sociology and Communication, University of Nairobi
  Certification in Monitoring and Evaluation, KIM Learning Management System

Professional Training:

  Project Management, Great Learning Academy
  Gallup World Poll Standardized Methodology and Training Procedures, Gallup World Poll, led by Robert D. Tortora, Ph.D.
  Brand Audit and Tracking, Brand Quad Africa, facilitated by Dr. Dunja Kartte
  IT Revolution – A Challenge to Professionals, Strathmore University
  Psychological Perspectives in Organizational Functions, University of South Wales / UNICAF Online

Client Endorsements:
Boniface Ngahu, Director - SBO Research: "Julia’s expertise in market research is unparalleled. She has an exceptional ability to design and manage research projects that provide deep insights into market dynamics and consumer behavior. Her approach is both strategic and practical, ensuring that findings are not only relevant but also actionable for driving business and development outcomes. Julia’s skills in account management, client relations, and business development have consistently helped us navigate complex research needs with success."
Susan Gigli, Development Research Executive: "When working with Julia, we were always in professional and experienced hands. Her deep knowledge of research and the local context helped us improve research design and avoid headaches. Her responsiveness ensured that we addressed any problems as soon as they arose."
Kevin Maraga, Monitoring, Evaluation, and Learning Expert: "Julia's exemplary work in conducting outcome monitoring surveys is highly recommended. Her meticulous approach to data gathering and advanced analytical techniques provided a thorough understanding of outcomes achieved. Julia's ability to translate complex data into actionable insights, combined with professionalism and attention to detail, underscores her value as a partner for effective impact measurement and evaluation."
Accomplishments:

  Led Effective Behavior Change and Social Impact Initiatives: I have implemented impactful behavior change strategies and social interventions for international organizations, significantly enhancing community outcomes across Sub-Saharan Africa.
  Applied Deep Expertise in Development Practice: My extensive experience in managing and designing research and development projects is underpinned by a profound understanding of local contexts, allowing me to address complex social issues and deliver sustainable, impactful results tailored to diverse communities.
  Key Accomplishments in Market Research and Business Development
At SBO Research, I successfully led market research and business development initiatives, managing key client relationships and delivering actionable insights that drove strategic decision-making across various industries. My ability to design and execute high-quality market assessments, coupled with my expertise in account management, played a pivotal role in driving business growth and strengthening partnerships for the company.


Dynamic climate resilience and economic empowerment specialist with over a decade of experience managing multi-donor development and humanitarian programs across Kenya and East Africa. Proven expertise in climate adaptation, youth livelihoods, grant management, disaster risk-informed programming, and effective multi-stakeholder coordination. Strong background in monitoring, evaluation, and learning (MEL) systems, evidence-based program design, and institutional capacity strengthening. Adept at collaborating with government entities, UN agencies, NGOs, research institutions, and community-based actors to promote inclusive, locally led solutions that drive sustainable impact.

Highly organized Professional with experience in managing schedules, coordinating travel, and handling administrative tasks. Strengths include strong multitasking ability, problem-solving ability, maintaining confidentiality, and providing top-notch support to executives. Proven track record of enhancing office efficiency by taking initiative in streamlining processes and improving communication flow.

Dynamic and resourceful Project Manager with a proven track record and 9 years of expertise; excelling in project planning and strategic execution. Expert in contract management and data analysis, I successfully reduced project costs while enhancing team collaboration, ensuring timely and high-quality project delivery. Committed to driving results and fostering innovation in construction.

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