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Forward-thinking Software Engineer with background working effectively in dynamic environments. Proficient in Frontend and Backend programming languages used to develop software. Proud team player focused on achieving project objectives with speed and accuracy.

Address: D-8 u/Sf Street No-4,Mahavir Nagar, Tilak Nagar , New Delhi -110018 An experienced sales and marketing professional with 7 years of total experience seeking for new challenging assignments in the same field that would facilitates the maximum utilization &application of broad skill and expertise in making a positive difference to the organization.

Influential and highly seasoned IT management Professional with 17 years of achievements in leveraging technology and operations to drive Managed services program across the globe. Target oriented customer centric approach with proven expertise in Service Delivery, Operations Management, Program Management, Process design and Transformation. Strong leadership skills combined with effective interpersonal skills focused on building strong relationships with peers as well as clients. A change agent and Leader to drive Initiative to produce positive, progressive business value / result.
Professional Summary:

  Highly effective digital leadership, delivering large-scale global engagements, managed services, program management and transformation to improve services.
  Leverages a unique mix of strategical, tactical and analytical expertise, consistently exceeding performance goals by aligning the effort of strong teams with organizational objectives.
  Pioneering experience in the functional areas of Collaboration Platform, Intranet Portal, Enterprise Content Management, Knowledge Management, Integrations using SharePoint Technology
  Incisive acumen in growing business footprint and improving revenue & bottom line by winning proposals
  Pioneered Service delivery & Operations of complex solutions, supported by large sized multi-technology teams of size up-to +150
  Delivered excellent results in exceeding quality of service commitments and in resolving complex & critical issues within agreed SLA
  People-friendly, collaborative & approachable with strong planning, interpersonal, analytical, problem solving & facilitating skills
  Ability to identify and implementing highly effective and innovative solutions to complex and vexing problems
  Balancing longer term strategy and short-term tactics to build the business
  Building high-performing teams and the right culture to deliver business results and drive innovation
  Develop and implement shared services strategies, evangelize and drive value from shared service provisions
  Strong leader & team player, effectively manage team efforts and assess and integrate the skills and strengths of individuals and teams for project success
  Build credibility, establish rapport and maintain communication with stakeholders at multiple levels and managing relationship.
  Well versed with project financials and business development within and new engagements.
  Adept at defining, leading and driving program execution effectively, through the implementation of several management dynamics including Strategic Execution Plans, Resource Allocation, Team Management, Performance Monitoring/ Supervision, Progress Reviews, Training & Development.

Professional Experience:

  Spearheading managed services program for Enterprise Content Management suite of applications including GxP, SOCA and Validated catering Regulatory, Clinical, R&D IT, Manufacturing, Quality, Commercial IT, Group & Support functions LOB for a Swiss based healthcare customer worth USD 9 MN annually.
  Responsible to drive delivery excellence and industrialization services for digital collaboration technology stack across life science and healthcare customers.
  Profound knowledge on the various lifecycle of an engagement right from setting up Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
  Hands on delivering large complex programs involving multi-vendor transitions, change management, transforming strategies into results, building high performing teams, while maintaining mission critical operations.
  Deploying organization change initiatives across business units; collaborating with line & enabling functions for smooth deployment of solutions.
  Defining service standards and guidelines that serve as benchmark for excellent service delivery; driving continuous implementation of changes at process level.
  Reducing the turnaround time and overall IT Total Cost of Ownership (TCO), through process improvements and automation.
  Financial Management – Managing end-to-end financial responsibility to maintain profitability margin, Resource pyramid structure, Onsite-offshore ratio, Productivity, Cost of Delivery, Non-leaner Initiatives (NLI) to improve operation margin for account to meet organization goal.
  Resource management - Building a technically strong & highly motivated workforce. Facilitating career development programs to build new generation leaders.
  Exposure in modern concepts of end-to-end project planning and implementation from scoping, to activity sequencing, effort & cost estimation, risk analysis to quality management.
  Demonstrated expertise in operational service delivery management in an international environment catering to Global Clients in USA, UK, Europe, APAC and India.
  Adroit at setting up support operations/model / Service catalogue along with defining SLA in accordance with the organizational mission
  Ensuring transition solution is developed in a way that the project is executable within timelines and budget factor appropriate contingencies / risks in the solution.
  Worked as a Release Manager for SharePoint landscape and handled interactions, execution and rollout with multiple teams (/ vendors) engaged for the customer.
  Strong budget administrative skills backed profitability margins, utilization and well versed in various pricing methodologies, models and Service Credit setup.

Professional Accomplishments:

  Managed and mitigated hostile Knowledge Transition; mediated with multiple vendors, internal team from customer for 300+ applications for a portfolio sized USD 6 MN annually.
  Successfully set up process of handling high severity incidents, escalation mechanism, one-stop governance dashboard, Service catalog and reduced the high volumetric backlog within 2 months of Steady state.
  Accomplished Process standardization of Ticket handling, Change, Release Management and Problem Management steered to elimination of ~30% of base volumetric within short span before contractual year.
  Implemented Operational Demand Management, Business Event Support model, robust Hyper care Support Model & Service Introduction governance
  Skillfully industrialized CSI framework of Automation through ITPA, RPA, Script based; Transformation through Shift Left, application portfolio and license optimization. Delivered USD 2MN savings annually.
  High level of business satisfaction services reflecting in a consistent CSAT score of 95% over the engagement tenure.
  Consistently exceeding “>89” in People Engagement Survey feedback; Positive Impact Areas are Work Culture, Manager Effectiveness, Diversity & Inclusion and R&R.
  Driven the commercial initiative for customers merging all the T&M, Fixed Bid and standalone services delivered from multiple vendors into Managed Services contract thereby reducing TCO by 20% for customer and increasing revenue for organization by USD 3 MN annually through outcome based transaction model and scope monetization.
  Significant Contribution in RFP and RFI responses 100+ AVM proposals valued of USD 60 MN over last 5 years, and converted into WON for more than 75% of them as multi-year MSM contract.


Proactive and meticulous Business Analyst / Program Manager with over 20 years of experience in diverse industries including Logistics, Aerospace, Retail, Finance etc. Proficiencies in mapping business requirements to IT needs, developing automation solutions, benchmarking and managing multiple projects. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Experienced Software Engineer proficient in Golang and 5G development. Detail-oriented and quality-driven professional with 8.5 years of experience and expertise in highly scalable solutions.

OBJECTIVES To pursue challenging assignments in an organization which demands my skills and makes me contribute in a credible way.

To work for an organization which provides me the opportunity to improve my skills and knowledge to grow along with the organization objective.
Personable Customer Service Executive offering over 4 years of experience. Willing to go extra mile and treat customers with high levels of respect for best-in-class service.
Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Motivated customer service professional with proven record of building dynamic relationships and retaining clients.
Highly effective in coaching peers while demonstrating exemplary communication skills.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization.

 Enthusiastic Web Developer who is always curious to learn more. Started my coding journey by learning HTML and CSS. After that I learnt the Bootstrap then the whole MERN Stack i.e MongoDB, Express, React and Node. Also created a number of projects and recently created a fully-functional website using MERN stack. 

Sprinter award for high performance 2021 at Fidelity Investments .
Star Performer award for delivering deviation tool development on
time 2018 at Cognizant technology solutions.

Diligent Nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment. Highly skilled Intensive Care Nurse with 01 years of nursing experience. Supported 65-patient with excellent case management and patient care expertise. Certified in Neurology and Trauma Centre with exceptional skill in Department of Neurology.

Knowledgeable about social science research areas and study procedures. Experienced in setting up and carrying out research studies. Diligent, industrious and efficient in handling minute details with methodical approaches to gain insights into corporate or development field.

Organized Customer Support Specialist with 8 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.

Experienced Assistant Manager with over 7 years of experience . Excellent reputation for resolving problems and improving customer satisfaction.

Sales and Marketing Coordinator with 4+ years of experience driving profitability through strategic growth, leading teams, and quality control. Fiercely competitive in approach to acquire business, and able to handle complex situations from a strategic and tactical perspective. Presently seeking a suitable leadership position with a market-leading, high-growth company that offers opportunities and Career growth

A competent Management Professional with over 18 years of rich experience in analytical development. Specialist with experience in experimental research and data analysis. Detail-oriented and methodical professional successful in developing in-depth research projects. Reliable team player with excellent communication and problem-solving skills. Abilities in harmoniously managing day to day operations with a talent for GLP, Quality Assurance, QMS Implementation & Compliance in line with industry best practices. Exceptional communicator with an uncompromising commitment to performance excellence and an ardent bias for action.

Ex- Barclays| Ex-Genpact
With 9 years of experience, have honed recruiting skills using various platforms like Portals, Campuses, Social Media, Internal Job Postings and formulating effective strategies & most importantly understanding the hiring needs by collaborating with Hiring Managers. Expertise lies in Legal, Technology, BFSI sector & Leadership hiring. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

My goal is to become associated with a company where i can utilize my skills and gain further experience while enchancing company's productivity and reputation.

Flexible professional with experience developing and building IT solutions. Confident DevOps Engineer with exemplary expertise in routine application maintenance tasks, including troubleshooting and testing.

Results-driven Associate Software Engineer with 1+ years of experience in the Software Industry. Excellent team player with a positive attitude. Looking to secure a Data Analyst position in a company that will enable the use of technical skills.

IT professional with 20+ Years’ experience. Successful completion of various projects from their inception stage to execution. Extensive experience on global Service Delivery, in IT/Software services of Internal and External customer aspects. Responsible for IT security implementation Engineered turnaround of IT performance and service levels. Cost effective and timely delivery of projects. Effective introduction and integration of new technologies, automation of IT services. Lead technology teams to develop standards in all areas of IT emphasizing the global infrastructure. Strong experience in people management/development, Team/Talent Development. Information Technology - IT Infrastructure Management – IT Security – Strategic Planning Technology and business visionary with executive and hands-on-experience in multi-billion dollar enterprises. Strong success record in creating robust IT architecture and infrastructure. Proven ability of bringing cost effective benefits of IT to solve business issues while managing risks. Provide strategic directions to top management on technology.

Experienced Banker with a demonstrated history of working in the financial services industry. Skilled in Market Research, Management, Management Information Systems (MIS), Business Relationship Management, and Business Development. Strong professional with a Post Graduate diploma in Management focused in Marketing & Finance from Management.

Experienced Physician with extensive experience in clinical and emergency settings. Analytical problem solver with detail-oriented and driven nature focused on improving processes and optimizing patient care.

Experienced professional with a demonstrated history of working in the Telecom, GIS, F&A and IT SD domain. Skilled in Service Delivery, Operations Management, Quality Management, Continuous Improvement, Team Management, Technical Support, Customer Satisfaction, ITIL, Continuous Improvement and Lean Six Sigma.

Customer-oriented Product Consultant with high level of confidence when meeting new people. Astute employee with background in engaging customers and meeting sales goals.

Over 19 years of successful experience in Sales and Presales and Relationship Management .Extensively involved in Pre-sales and Business Development activities for various large Banks based on functional domain expertise for the Core Banking Product, FLEXCUBE. Headed a Team for Presales in India for Payments HUB Product - VolPay . Responsible for driving the Trainings for Internal customers as well as external customers & Partners Enablement . Involved in Presales of Channels Banking Application(Internet and Mobile ) for various Banks across the world. Extensive experience in managing client relationships across geographies like Europe, Asia-Pacific, India, Africa, USA. Significant contribution in competency development by Training on the product for Presales staff across geographies. Worked extensively on CX opportunities for JAPAC , EUROPE Product Consultant for Oracle Marketing Cloud product , responsible for Customer Onboarding and implementation . Around 6 yrs of banking experience with a strong exposure to Banking Operations, Sales and Wealth Management. Management . Recognized consistently for performance excellence and contributions to success in Banking and IT industry. Strengths in Team Management and Communication .

Meticulous Software Programmer with over 10 years' experience in analyzing user needs and designing software solutions. Skilled in using problem-solving and critical thinking skills to modify and innovate programs for computer applications.

Currently working with Flipkart as a part of the HR Operations Team. Working here, I gained an inclination towards the importance of Employee Engagement and Employee Branding not juts externally but internally as well.
Pursued my MBA from SDA Bocconi Asia Center. While doing so, realized that establishing culture and building the right community are mammoth but extremely crucial tasks.

Experienced Technical Speclist focused on maintaining highly secure IT environments for semi-conductor companies. Skilled in network development, configuration and patching. Leads IT teams in executing company-wide data protection protocols and security training.

Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 3 year track record of success in Education Industry.

Detail-focused Data Analyst with knowledge in data warehousing, data mining and business needs analysis. Proven ability to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Enthusiastic Senior Business Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Business Management and People Management and training in Selling skills and People Handling skills . Motivated to learn, grow and excel in J&J .


  Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic, collaborating with other team members , remains calm and poised while managing high-volume workloads.
  Effective Operations Associate skilled in task prioritization and strong organizational talents.
  Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in operations and logistics
  Talented Associate skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services.
  Highly adaptable, offering 4 years of quick and effective performance.
  Astute Associate experienced at working with diverse groups of individuals in fast-paced environments.


Dedicated Finance Executive with 3 years of experience in all areas of finance and investment management. Hands-on leader with strong business acumen and analytical mindset to identify and correct underachieving trends. Interested in identifying unique financial opportunities and risks for start-up organizations.

Profile Overview

  Veteran product management professional with over 11 years of successful experience in Product & Project Management, Solution Building & Delivery.
  Recognized consistently for performance excellence and contributions to success in Telecom, Manufacturing, HR, Education, Fleet industries.
  Competent business analyst with rich experience in requirement gathering and documentation processes and techniques for all size of businesses
  Hands on experience in product & project implementation planning, execution and ground level configuration across mentioned domains
  Hands on experience on Microsoft technologies (Asp.net, c#, mssql-server, IIS), Process suits (Cordys BOP 4.1 & Opentext Process Suit 10.6), HTML, CSS, javascript, Power BI
  Led IT - Business partnership through collaborative BPM approach & business requirement gathering
  Led in-house and oﬀ the shelf online solutions and ERPs implementation for employee base of 2000 across a dozen (domestic + overseas) locations – Polaris's Adrenalin HRMS, OrangeScape, Mowbly.
  Led engagements with technology partners to enable business systems (HR,Partner,Customer facing) which delivers around 2 lac user transactions annually.
  Overviewed pre and post company demerger IT Operations - Leading IT process & systems outsourcing with end partner


Dedicated Dentist offering almost 2 years of experience (including internship) practicing dentistry in coordination with highly skilled staff. Skilled at developing effective treatment plans for patients experiencing tooth decay and other various oral diseases and issues. Committed to providing personalized patient care through quality service and communication. Accommodating when helping patients overcome dental fears by displaying patience and compassion.

An enthusiastic self-starter engineer having 3 years of experiance with quit good leadership and communication skills, proven project achievements and process the right technical and soft skills required to propel the organization achieving its goals and objectives and make the difference.

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