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Dedicated customer service professional with exceptional communication skills and a team player mentality. Proven ability to resolve conflicts and enhance customer satisfaction through effective troubleshooting and support.

Creativa en formación con enfoque estratégico en diseño, comunicación, branding y publicidad digital. Estudiante de Ciencias de la Comunicación con énfasis en Publicidad en la Universidad Mariano Gálvez de Guatemala, especializada en crear experiencias visuales que comunican e inspiran. Diseño interfaces, desarrollo identidades visuales y creo contenido para redes sociales, aplicando principios de UX/UI, teoría del color y composición visual para cumplir objetivos de marca con agilidad y precisión.

Dynamic Mechanical Superintendent with extensive experience at Black Construction Corp, excelling in project management and quality control. Proven track record in leading cross-functional teams, ensuring safety compliance, and delivering projects on time and within budget. Skilled in cost estimation and conflict resolution, driving process improvements in complex mechanical systems.

Current Guam National Team and Olivet Nazarene University soccer player with a solid foundation in anatomy, physiology, and exercise science, developed through academic study and extensive athletic experience. Shadowed multiple licensed physical therapists across diverse professional settings, gaining hands-on insight into patient care, rehabilitation techniques, and functional movement assessment. I bring strong teamwork, discipline, and a patient-centered mindset, with a passion for helping others recover, move better, and perform at their best.

Proven Data Entry Clerk with a track record at the Judiciary of Guam, adept in document management and customer service. Pursuant in active/healthy lifestyle through outlets of nutrition, bodybuilding, sports, and recreational projects. Advocate of Chamorro life on Guam with enthusiasm in music, singing, modeling, and shell carving body ornamentation. Renowned for exceptional communication skills and a commitment to maintaining high standards under pressure. Continuously seeks opportunities to leverage profound attention to detail and critical time management abilities.

Graduate in International Relations with 8 years of experience specializing in human rights, gender, violence, international refugee rights, law, diplomacy, anti-discrimination case management, conflict resolution, and prevention. Extensive expertise in mitigating and responding to sexual harassment, sexual exploitation, and sexual abuse. National and international experience in the United Nations system, serving as an elected Peer/Counsel Advisor for the UNHCR Guatemala Operation. Proficient in program coordination, project design and implementation with UN refugee agency partners and allies. Successful coordinator for protection in the Safe Mobility program, effectively managing staff. Competent in identifying, preparing, implementing, monitoring, evaluating, and innovating case management for international protection needs and vulnerable situations including GBV, LGBTIQ+, Afro-descendants, indigenous communities, people with disabilities, women, children, and adolescents. Demonstrated leadership and assistance in high-commitment and emergency conditions under stress. Passionate about promoting a life without violence, racism, inequalities, and discrimination while respecting human rights.

Con más de 15 años de experiencia en el área comercial, he desarrollado una sólida formación en la gestión de medios publicitarios, la coordinación de eventos y la planificación de estrategias comerciales y publicitarias. A lo largo de mi carrera, he demostrado habilidades destacadas en la coordinación de equipos y la gestión de espacios comerciales en diversas categorías, logrando resultados excepcionales.
Poseo una fuerte capacidad analítica, lo que me permite evaluar las necesidades de los clientes y presentar estrategias personalizadas para maximizar su éxito. Mis habilidades interpersonales han sido clave para construir y mantener relaciones duraderas con los clientes, siendo capaz de manejar objeciones y trabajar bajo presión.
Con un enfoque dinámico y orientado al cliente, mis habilidades de comunicación y enfoque en resultados me han permitido ofrecer soluciones efectivas y cumplir con los objetivos comerciales de manera consistente.

At Telus International, I excelled in case management and reporting, enhancing operational efficiency by leveraging my critical thinking and Microsoft Excel skills. Known for exceptional teamwork and collaboration, I led training sessions that significantly improved team capabilities, demonstrating a commitment to excellence and problem resolution.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols as per USPH standards, with an open mind to take on new challenges where growth both as a professional and as a person. are possible.

Dynamic customer service professional with a proven track record at VXI Guatemala, excelling in payment operations and sales. Known for a friendly demeanor and exceptional problem-solving skills, I consistently achieved top sales performance while ensuring 100% accuracy in transaction processing and fostering strong customer relationships.

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