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 Coordinated Hotel Operations Manager with more than 15 years of experience working for high-end boutique hotels. Diligent team player committed to providing exceptional guest services by directing staff, managing individual and group bookings and resolving common customer service issues. In-depth knowledge of hospitality industry and business administration. 

Líder dinámico y CEO de Fire Creations Guatemala, experto en impulsar un crecimiento significativo de la empresa a través de iniciativas estratégicas y la construcción de sólidas relaciones. Destacado en la implementación del CRM "LEADSALES", mejorando los protocolos de servicio al cliente y fomentando una cultura de respeto y responsabilidad. Hábil en la resolución de problemas, liderazgo de equipos y ejecución de campañas promocionales, priorizando consistentemente la eficiencia de las tareas y la retroalimentación del equipo.

Proven track record in enhancing customer loyalty and resolving complaints with empathy at Telus International, showcasing exceptional customer service and active listening skills. Expert in managing high-stress situations and employing critical thinking to achieve satisfactory outcomes, significantly improving call management efficiency.

Fueled by a passion for storytelling and a deep understanding of consumer behavior, I've dedicated the past 17 years to crafting memorable brand experiences. My journey in advertising began in 2006, and since then, I've consistently delivered innovative and effective creative solutions.

Especialista en informática con amplia experiencia en el ingreso de datos a bases de datos y excelente fluidez al escribir. Hábil en la gestión y operación de sistemas informáticos, con un enfoque detallado y preciso para garantizar la exactitud de los datos ingresados. Capaz de manejar múltiples tareas de manera eficiente, con una fuerte capacidad de resolución de problemas y una comunicación excelente. Comprometido con la protección de la información y la seguridad, manteniendo altos estándares de integridad y confidencialidad. Proficiente en el uso de Microsoft Office y otros programas de software esenciales para la gestión de datos.

Eager and dedicated, I advanced from Dishwasher to Waiter at Ingrid Beatriz Aldana, showcasing my efficient nature and mastery in kitchen equipment use. Despite the closure in April 2021, my commitment to excellence and equipment troubleshooting skills are unwavering, ready to contribute to your team's success.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Enthusiastic about helping those around me, I enjoy working in a team and am open to new perspectives. Dedicated to work and study.

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