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Senior HSE Advisor with expertise in onshore and offshore oil and gas, civil engineering, construction, and wind farms. Provides strategic guidance on safe project delivery, legal compliance, risk management, and incident investigation. Instrumental in fostering safety cultures and enabling major projects to maintain ten years LTI and FAI free.

Friendly, motivated and reliable S5 student at Harris Academy with a strong interest in fashion, clothing and current trends. Keen to begin a career in clothing retail and develop customer service experience in a busy, customer-focused environment. Confident communicating with people of all ages and committed to creating a positive experience for customers. I enjoy working as part of a team but am also confident working independently and taking responsibility for completing tasks. I understand the importance of professional presentation and am enthusiastic, hardworking and willing to learn.

Organised and dependable third-year Chemical Engineering student on track to graduate with a first-class degree. Excels at managing multiple priorities with a positive attitude and is always ready to take on additional responsibilities to achieve the team's goals. Skilled in MATLAB, CAD design, and data interpretation, and seeking a placement role to apply current knowledge.

I am very honest, trustworthy, flexible, reliable and hardworking individual with the drive and ambition to become a successful part of the management team. Positively demonstrating the natural ability to deal with people of all ages and backgrounds with my previous experiences. This extends over to be a good team worker as well being able to work on own initiatives. Through all my experiences, have been able to develop excellent communication, listening and negotiating skills that can be transferred into the tasks I conduct. Takes pride in being able to work under pressure, maintaining accuracy with acute attention for detail and meets deadlines and targets confirming to set procedures. I would like to take a part in further development and training programmes for the future needs and for growth of the company.

Accomplished Project Management Consultant with extensive experience in leading remote project delivery and stakeholder engagement at Amdari. Demonstrates expertise in Agile, Hybrid, and Waterfall methodologies to ensure predictable execution and on-time delivery. Proven track record as a Ward Administrator at University Hospitals Birmingham NHS Trust, adept at coordinating operations and resolving complex issues to maintain service continuity. Skilled in using Jira, Confluence, Trello, and Microsoft Excel for effective project planning, risk tracking, and documentation control. Former Business Development Manager at Wema Bank Plc with a strong background in customer relationship management and team supervision. Career goal: to leverage cross-functional communication skills to drive strategic initiatives and enhance organisational efficiency.

Analytical Financial Professional experienced in fostering effective teamwork and collaboration. Built strong communication and leadership skills while driving projects forward through dependable, trustworthy contributions. Thrives in fast-paced environments by maintaining high standards, managing time effectively, and systematically solving problems.

Reliable Maintenance Support delivering effective safety compliance and thorough risk assessment. Achieved operational efficiency through quality workmanship and clear technical communication, ensuring stable site operations. Demonstrated self-motivation and practical problem-solving skills, adapting quickly to changing demands.

Office co-ordinator and customer support professional with a background in high-volume service, sales support, and administrative coordination. Brings strong CRM, Microsoft Office, and reporting skills, with a focus on accurate order handling, organised processes, and reliable support for customers, account managers, and internal teams.

With over 10 years of experience in the hospitality, arts, and events industry, I am a dynamic General Manager who thrives in both high-energy and intimate settings, using a sixth sense for understanding people to anticipate needs, de-escalate conflict, and ensure all staff, patrons and artists are supported. I oversee the full event lifecycle: from administration, organisation, staff coordination, and security booking, venue setup to liaising with promoters and managing stock and equipment deliveries, whilst fostering a positive, healthy working culture where my team feels valued and empowered. I am calm under pressure and respond to medical emergencies, aggression, and inappropriate behaviour with composure and care. With practised communication skills, I provide honest and valuable feedback on event performance, audience trends, and operational needs, bringing together my organisational skills, genuine passion, adaptability, and a personal touch to every role I undertake.

Leads large administrative teams to deliver high-quality support for students, academic colleagues, and senior leaders. Coordinates school-wide administration, stakeholder liaison, and service standards to maintain a responsive and professional environment. Builds strong working relationships across University departments to support informed decision-making and consistent delivery.

Currently working as a Senior Sales Negotiator at Noble Residential, I am looking to start a new chapter in my career where I can excel and progress. My responsibilities as a Senior Sales Negotiator includes progressing property sales, identifying potential buyers, their needs and matching them to suitable properties. Frequently liaising with banks, building societies, brokers and solicitors on a day to day basis, I work to deliver an exceptional level of customer service to buyers and sellers. With a proven track record in exceeding targets, identifying and developing new business with the ability to negotiate, I consider myself to be a strong communicator with sound business ethics. Being target driven and financially motivated, I will give everything I have to offer whilst honing and expanding my knowledge, with a strong desire to learn. I would be delighted to discuss my application further at interview.
Many thanks for your consideration.
Yours Sincerely,
Billy Bale

Proficient in communication, conflict resolution and team leadership within customer-facing and supervisory roles. Drives positive outcomes through effective complaint handling and strategic task prioritisation. Ensures high workplace standards by resolving issues swiftly and supporting colleagues. Committed to delivering exceptional customer service and maintaining strong attention to detail.

Most new people that I meet, tell me regularly that I am always smiling and have been given the name 'Smiler' on multiple occasions. This has really helped me in connecting with people generally, as they find me easy to approach.
Face to face selling is where I am most comfortable and effective. I have a friendly and professional manner who gets on and is liked by many. Reliability and Integrity are my core values that I am most passionate about.
Customer relationships are something that I hold in high regard. Maintaining ongoing client/business relationships has been a highlight in my career, in aiding client retention and recommendation.
I come with a can do attitude while also being attentive to customer's needs. This has seen me perform well in achieving targets throughout my career.
I have been out of the sales environment for a couple of years due to falling out of love with the motor industry. After trying a couple of different roles, I have come to realise that sales is a key skill of mine and it would be a shame to turn my back on it. I now have the passion to return to the industry but in a different sector.

Detail-oriented Electronics and Physics professional with hands-on experience in electronics, electrical systems, and solar installation. Holds a B.Tech in Physics/Electronics Technology and an MSc in Physics, with expertise in analogue and digital circuits, circuit assembly, and equipment testing. Seeking opportunities in electronics assembly, PCB production, and testing operations in the UK.

Focused Electrical & Electronic Engineering student with a Diploma of Higher Education in Electrical Engineering and current Bachelor of Science studies. Demonstrates strong foundations in circuit analysis, fault finding, and electrical systems. Leverages technical knowledge alongside leadership and problem-solving skills to foster safe working environments and drive continuous improvement.

Delivers friendly, efficient service across bar and front-of-house settings, keeping customers informed and satisfied during busy periods. Manages orders, payments, and drink preparation with accuracy while maintaining clean, organised service areas. Supports kitchen and bar teams to keep service moving and standards high.

Physically fit and emotionally stable individual with no concerns, eager to contribute as a team member in your company. Committed to maintaining high standards of safety and productivity on construction sites. Possessing personal hand tools enables me to contribute immediately and effectively to any project. I am committed to bringing my skills and tools to site and ensure a successful project outcomes.

Reliable operations support professional skilled in calm communication, teamwork, and cross-team collaboration. Maintains organisation, cleanliness, and high accuracy while managing changing priorities. Experienced in careful packaging and precise handling of goods to support timely order fulfilment.

Delivers Nurse Practitioner care in general practice through triage, minor illness reviews, cervical screening and immunisations across all age groups. Manages respiratory clinics, spirometry, FENO testing and annual reviews to support accurate diagnosis and effective chronic disease management. Liaises with GPs and practice management to strengthen QOF outcomes across asthma, COPD and cholesterol. Leads respiratory clinic activity with a focus on spirometry interpretation, FENO testing, annual reviews and evidence-based patient education. Coordinates lab results, travel health, smears and immunisation programmes to maintain safe and responsive primary care. Supports quality targets through close collaboration with clinical and practice teams. Provides compassionate Nurse Practitioner care across general practice, combining clinical assessment, triage and minor illness management with clear patient communication. Applies strong decision-making, confidentiality and teamwork to support safe care for adults, children and vulnerable patients. Contributes to service quality through flexible working, clinical judgement and strong relationships with multidisciplinary colleagues. Patient-focused nursing professional trained in optimum care, safety standards and documentation requirements. Confident in delivering treatments and conducting assessments to promote patient wellbeing and encourage recovery. Works great with colleagues and outside departments to coordinate safe, successful care. Organised Nurse Practitioner with multitasking skills and clinical judgment to accomplish care objectives in high tempo environments. Offers many years of related experience and fortitude for challenging work. Focused on staying current with nursing requirements and helping new nurses meet targets.

Sales professional with 7 years of experience in business development, sales support, and senior management. Implement sales processes that improve KPI performance using pipeline tracking and reporting. Manage key accounts and customer relationships to protect margins and grow revenue through business models and account reviews.

Proactive professional with strong initiative and a positive organisational image. Delivers accurate task execution and outstanding customer care. Effective in collaborative environments and skilled in clear communication. Engages in continuous learning to drive personal and professional growth.

Motivated individual with varied experience across customer-facing roles. Demonstrates flexibility and a positive attitude in fast-paced environments. Eager to leverage strong communication and problem-solving skills to contribute to future team successes.

Dedicated Producer with Over 20 Years of Experience in Advertising Production
I am a highly experienced and motivated creative producer with over two decades of experience in senior production roles across top London agencies and production companies. My career is marked by a proven ability to lead and manage diverse teams, consistently delivering exceptional creative end product.
I possess a deep understanding of all facets of production, from business affairs, insurance, and intellectual property, to talent negotiations and overseeing large-scale international projects with complex deliverables. My portfolio includes a wide range of productions, from social first campaigns through to comprehensive global campaigns, each varying in scale and budget.
Passionately creative and solution-focused, I thrive on tackling complex production challenges. I maintain a positive and composed demeanour even under pressure, taking pride in delivering high-quality creative work and valuing every facet of the creative and filmmaking process.
While I have spent considerable time managing and developing production departments, my love for hands-on producing remains strong, and I am always eager to roll up my sleeves and immerse myself in a production.

Commercially driven sales and business development professional with extensive experience across the construction, industrial, fire protection, building services and facilities management sectors. Proven ability to develop strategic customer relationships, identify new business opportunities and deliver technical solutions to contractors, consultants, facilities managers and end users. Currently working as a Regional Account Manager with Johnson Controls, supporting customers with integrated building technology solutions including fire detection, security, access control and smart building systems. Combines strong commercial awareness with hands-on construction industry experience gained through project management, contractor engagement and technical solution sales. Recognised for building long-term client relationships, managing complex stakeholder environments and delivering solutions that improve operational efficiency, compliance and workplace safety.

Experienced professional with focus on office management and team coordination. Known for improving operational processes and fostering collaborative work environments. Utilises strong organisational skills and effective communication to enhance productivity and streamline office functions.

Experienced in front-line roles requiring strong communication and listening skills. Demonstrated organisation, adaptability, and reliability in independent and team-based settings. Background includes service delivery across hospitality and healthcare operations.

Customer service professional with pub management and retail experience in fast-paced, customer-facing environments. Skilled in handling customer enquiries, resolving complaints, processing cash and card payments, and maintaining service quality. Demonstrated calm, professional communication with diverse customers under pressure.
Customer Service Advisor
Nottingham, NG7 2LA | 07877 425634 | sapkotabasanta1234@icloud.com
Full UK Driving Licence
PROFESSIONAL PROFILE
Customer-focused and reliable professional with experience in pub management and retail at Co-op, working directly with customers in busy, fast-paced environments. Experienced in handling customer enquiries, resolving problems, processing payments and maintaining high standards of service. Confident communicating with people from different backgrounds and remaining calm and professional when dealing with challenging situations. A quick learner who works well independently and as part of a team, now looking to bring strong communication, problem-solving and customer service skills to a Customer Service Advisor role.
CORE SKILLS
Customer Service • Communication • Complaint Handling • Problem Solving
Customer Enquiries • Cash & Card Payments • Teamwork • Leadership
Working Under Pressure • Time Management • Professional & Friendly Approach
PROFESSIONAL EXPERIENCE
PUB MANAGER
[Sow bar and grill] | [01/2026 till 09/2026]

  Managed day-to-day operations in a busy customer-facing environment, ensuring customers received a professional and positive experience.
  Communicated confidently with customers, responding to enquiries and resolving issues quickly and professionally.
  Handled customer complaints calmly and worked to find suitable solutions.
  Supervised staff and supported the team during busy periods to maintain efficient service.
  Processed cash and card payments accurately and responsibly.
  Built positive relationships with regular and new customers through friendly and professional communication.
  Worked effectively under pressure while managing multiple tasks and customer needs.
  Took responsibility for maintaining high standards of service, cleanliness and customer satisfaction.

CO-OP — STORE ASSISTANT
[Birmigham] | [04/2025 till 12/2025]

  Provided friendly and helpful customer service throughout the store.
  Assisted customers with product enquiries and helped them find suitable products.
  Operated tills and processed cash and card transactions accurately.
  Responded to customer questions and dealt with issues in a professional manner.
  Restocked products and maintained a clean, organised and welcoming store environment.
  Worked closely with colleagues to ensure smooth day-to-day store operations.
  Followed company procedures while maintaining a strong focus on customer experience.

EDUCATION
Walsall College
Level 2 Business Marketing
GCSEs
English | Mathematics
ADDITIONAL INFORMATION

  Full UK Driving Licence
  Available for full-time employment
  Flexible to work evenings and weekends
  Strong interest in customer-facing roles
  References available on request


Apprentice Mechanic with extensive hands-on experience in vehicle repairs and maintenance at Bugle MOT and Autocentre, Cornwall. Demonstrates proficiency in vehicle inspection, parts ordering, and brake system repair, ensuring high standards of safety compliance and customer service. Skilled in engine diagnostics, routine servicing, and preventive maintenance planning to enhance vehicle performance and lifespan. Adept at problem-solving and team collaboration, maintaining a positive attitude in high-pressure environments. Committed to upholding health and safety regulations while pursuing opportunities for professional growth within the automotive industry.

Motivated professional demonstrating strengths in communication and adaptive problem solving. Adapts to diverse environments through proactive support and initiative. Committed to fostering positive experiences and contributing to team success.

Compassionate Online Maths & English Tutor dedicated to fostering a supportive learning environment. Empowers students to build confidence by celebrating their successes and providing motivation throughout lessons. Monitors progress through regular assessments, delivering constructive feedback to enhance student performance.

 Experienced education professional with over nine years in diverse educational settings, including military service and performing arts. Engages learners across Key Stages 1–4 through character education, mentoring, and wellbeing initiatives. Committed to developing resilience and communication skills in young people. Recent graduate from the Open University in English Literature and Creative Writing, aiming for a career in higher education.  Self-motivated Writer with experience in high-quality content creation and editing. Builds positive client relationships to establish goals and achieve them. Takes direction well to achieve tasks to agreed instructions.  Motivated individual seeks experience in writing position to develop content creation abilities. Plans and prioritises well to complete multiple tasks simultaneously and within deadlines. Learns quickly to develop skills required for success. 

Energetic Professional skilled in communication and organisation. Delivered effective solutions through analytical insights and proactive problem-solving. Focused on high-quality service and consistent project outcomes.

Dedicated Healthcare Support Worker with a strong commitment to providing empathetic care. Delivered exceptional patient support through effective daily living assistance, emotional reassurance, and collaboration with multidisciplinary teams. Focused on enhancing patient dignity and independence while maintaining a compassionate environment.

Being able to self manage my time effectively across any work I do as well as collaborate as part of a productive team when working within the hours. Cultivating positive relationships with customers and horse owners while ensuring a high standard of service. Adapt to changing environments through effective communication and problem solving.

Dynamic professional skilled in financial strategy and product development, with corporate experience at AON, Standard Life, and BBC Studios. Key achievements include driving a 3% above-market return in a Bloomberg trading simulation and engineering a hardware product to reduce smartphone dependency.


  Takes on a challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
  Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
  Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
  Reliable with industry experience. Offers excellent communication and good judgement to effectively meet team needs. Proactive planner and problem solver.


Professional with diverse experience in family support, administration, homeless support, and childcare. Committed to delivering high-quality results with precision. Continuous personal development through training and new experiences drives growth.

Dedicated Classroom Support Professional experienced in enhancing children's learning and development. Fostered positive behaviour and emotional wellbeing through effective supervision and relationship-building with children, parents, and staff. Championed inclusive practices for children with additional needs while organising engaging activities to promote their growth.

I am seeking a role preferably during afternoons, evenings, weekends, or a combination of these times. As this will be my my first part time, I understand that full training will be required, and I am committed to learning quickly and performing to the best of my abilities in any task assigned to me.
I am a self-motivated and confident 19-year-old with a strong passion for catering and hospitality. I'm a friendly and enthusiastic individual who enjoys working as part of a team but can also work effectively on my own. I am eager to learn, grow, and develop the skills needed in a professional kitchen and becoming a professional chef.

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