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Results-driven Delivery Manager and Operations Manager with 15+ years of experience leading cross-functional technology teams (Mobile, Backend, Frontend, CMS, , analytics and AI). Expertise in project delivery, resource allocation, budget oversight, and process optimization. Master’s in Interaction Design and User Experience with a strong background in strategic planning, client relations, and team development. Bilingual (English TOEIC Certified, Spanish Native).

I consider myself a person capable of learning and adapting
Customer service professional with experience in handling enquiries, resolving issues, and providing information to clients.
Knowledgeable and dedicated customer service professional with extensive experience in the call center industry
I am very detail-oriented and I like to apply active listening to reach the most satisfactory solution for the client. At the same time, I also like to explain and resolve doubts.

Soy una persona de facil comunicasion y de trabajo en equipo como de forma independiente, desempeñando en tiempo y forma lo que me sea asignado, siempre buscando de manera cordial, amable y respetuosa la satisfaccion del usuario al que se le brinda el servicio, ademas de estar dispuesta a colaborar ante cualquier solicitud que de mi se requiera en el area correspondiente, me caracterizo por querer aprender cada dia de las nuevas oportunidades.

Motivated Sales Agent with an experience in driving sales and building customer relationships. Skilled in identifying client needs, presenting products, and closing deals. Known for being a strong communicator with a focus on customer satisfaction. Eager to continue developing my skills and contribute to achieving sales targets.

I am a dedicated and professional individual with a strong work ethic, attention to detail, and excellent organizational skills.
Possessing a clear understanding of human relations and trained in various levels of soft skills, well-equipped to excel in customer service and resolution departments. Consistently achieved company goals through consistent and organized practices. Thrives under pressure and a veteran at adapting to new situations and challenges to enhance the organizational brand.

Gerente con larga trayectoria de liderazgo y gestión administrativa. Destaco por una efectiva toma de decisiones en materia de recursos humanos, materiales y financieros. Me gustaría aportar valor a un nuevo emprendimiento.
Responsable de gestión y coordinación de equipos y operaciones empresariales. Poseo sólidos conocimientos administrativos y habilidades de comunicación efectiva con empleados, clientes y proveedores. Busco consolidar estas aptitudes en un puesto que brinde oportunidades de desarrollo.
Soy una persona que se esfuerza en todo momento por garantizar la satisfacción del cliente. Cuento con amplia experiencia profesional y un sólido conocimiento del sector. Tengo facilidad para trabajar tanto en equipo como de forma independiente, según las necesidades. Busco la oportunidad de demostrar mi valía en una empresa de futuro.

Experienced bartender with a proven track record of delivering exceptional guest services. Adept at managing guest interactions to ensure heightened satisfaction and positive feedback. Skilled in conflict resolution and creating a welcoming environment through effective communication and problem-solving abilities.

Highly organized and detail-oriented professional with a strong administrative background and a keen interest in Human Resources. I have experience at IBM, SYKES, and Amazon, and have strengthened my skills in coordinating , communicating appointments, customer service, and closing of deals. I am eager to meet with you, to grow your company, help to grow my role, leveraging my administrative, customer service, and language skills. With my ability to handle various responsibilities efficiently. I am ready to contribute , employee relations, coaching and excellence within your organization.


Resourceful Human Resources Specialist adept at enhancing employee support through effective problem-solving and analytical thinking. Offering expertise in problem-solving, data analysis and customer service. Proven track record of successfully managing multiple projects and developing innovative solutions.

Soy una persona honesta, con buena actitud y responsable, para laborar en un puesto con perspectivas de crecimiento, donde se me permita demostrar mis habilidades; y contribuir en el crecimiento de la empresa.

Detail-oriented and driven Executive Administrative Assistant with expertise in problem-solving and managing daily office functions. Uniquely qualified to handle VIP visitors and guests. Proficient in MS Office Suite and office communications equipment operations.
Results-driven recruitment professional well-versed in talent sourcing, candidate evaluation, and onboarding processes. Known for fostering collaborative team environments and delivering on recruitment objectives with precision. Reliable in adapting to evolving organizational requirements and skilled in leveraging data-driven insights to make informed hiring decisions.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Profesional dinámico y dedicado con experiencia en la Caja Costarricense de Seguro Social, destacándose en la atención al paciente y el trabajo en equipo. Comprobada capacidad para promover prácticas preventivas y mejorar la participación estudiantil mediante métodos de enseñanza innovadores. Fuertes habilidades en trabajo en equipo y MS Office, fomentando un entorno positivo mientras se implementan estrategias de tratamiento efectivas.

Persona profesional, carácter de líder, esforzada, aplicada con mi trabajo, puedo trabajar en equipo y facilidad de aprender rápido.

Experienced Senior Network Specialist Engineer with 10+ years in telecommunications and network engineering, specializing in network design, security, and cloud infrastructure. Proven leadership and project coordination skills, successfully managing network deployments and cross-functional teams to deliver high-performance, scalable, and secure solutions.

Expert in Cisco technologies, including SD-WAN, NGFW, ASA, ISE, DNAC, Prime, CSPC, CCM, CUC, Contact Center Express, and Wireless LAN Controllers. Strong expertise in Azure and AWS cloud networking, routing and switching, telephony, wireless, security and architecture.

Currently pursuing an MBA in Information Technology Administration and Management to strengthen strategic IT leadership and business acumen.

Certifications:
✔ Cisco Certified Network Professional (CCNP)
✔ ITIL v4 – IT Service Management
✔ SCRUM Fundamentals – Agile Methodology
✔ Microsoft Certified: Azure Network Engineer Associate
✔ UiPath Certified Professional Automation Developer Associate
✔ TOEIC English Level C1 Certification

Professional Experience:
IT Network & Voice Administrator – Emerson Automation Solutions
Telecommunications Technician – Telefónica

Passionate about network security, cloud infrastructure, and automation, with a track record of leading successful network projects that drive operational efficiency and business growth.

Experienced in troubleshooting customer issues to ensure utmost satisfaction. Customer-focused representative with a background in call center support within high call volume environments. Possesses the skills necessary to excel in providing exceptional customer service. Proficient in computer operations and telephone etiquette, enhancing the ability to deliver top-notch assistance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Offering strong communication and organizational skills, with genuine interest in contributing to collaborative work environment and learning on job. Brings understanding of time management and ability to quickly adapt to new tasks and responsibilities. Ready to use and develop problem-solving and multitasking skills in role.

Me considero un profesional proactivo, y responsable, que da un esfuerzo adicional por cumplir con objetivos, según el área de trabajo designada. Tengo un gusto por el aprendizaje de nuevas habilidades en diversos sectores de la medicina.
Adicionalmente, considero ser una persona que optimiza las oportunidades de trabajar en equipo para permitir el desarrollo de proyectos y obtener mejores resultados.

Dynamic HR executive with a proven track record in talent development, leadership, and HR best practices. Recognized for successful leadership programs and diversity initiatives at MSC/MEDLOG and Walmart Mexico & CAM. Expert in designing and implementing HR initiatives that enhance performance, profitability, and productivity. Adept at fostering inclusive and high-performing organizational cultures. Well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, learning and talent development. Effectively balances the role of consultant and mentor while also acting as a gatekeeper to control employer-related risks and grow management skills. Proven success in understanding unique business needs to establish genuine relationships as an indispensable partner.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Dynamic Executive Legal Assistant with proven expertise in court filings and legal research at Poder Judicial.
Despide of , I`m in love for the lovely guest services and all the standards at Four Season Resort Costa Rica, Once again this Adept at customer service and issue resolution, fostering strong relationships that drive client satisfaction and retention what only need is come back to my home at the Four Seasons Resort Costa Rica.



 Resourceful specialist with expertise in problem-solving, data analysis, and customer service. Demonstrated ability to quickly learn new technologies and processes to drive success in previous roles. Strong interpreter skills for managing difficult situations and developing a versatile skill set in a fast-paced, collaborative environment. Seeking transition into a new field to apply adaptable nature and problem-solving abilities for making a meaningful impact. 

 Profesional en Administración de Negocios con 25 años de experiencia en empresas Líderes y Multinacionales de consumo masivo y retail, mercadeo, agencias de publicidad, comercio exterior y ventas. Enfoque hacia resultados y conducción de equipos de alto rendimiento, amplia experiencia en desarrollo y lanzamiento de productos con enfoque en la gestión estratégica y analítica. 

Dynamic Talent Acquisition professional with extensive experience, excelling in full cycle recruiting and strategic sourcing. Proven track record in massive hiring processes, effectively bridging candidates and hiring managers. Skilled in documentation and reporting, with a strong ability to negotiate salaries and manage talent efficiently.

Dynamic Technical Project Manager with a proven track record at Equifax, excelling in agile project management and stakeholder communication. Recognized for delivering high-profile projects on time, fostering team collaboration, and enhancing productivity. Adept at problem-solving and leading cross-functional teams to achieve exceptional results in fast-paced environments.

Motivated and ambitious, eager to contribute skills and knowledge to a highly successful company. Leveraging university career to make a significant impact. Strong focus on promoting success and enhancing company's numbers and prestige. Striving to become a valuable asset and a catalyst for positive change. Dedicated to prioritizing satisfaction while aligning with company's goals and objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Professional with experience in supervision and leadership in the medical industry, focused on process optimization, regulatory compliance, and ecient team management. Passionate about continuous improvement, problem-solving, and implementing strategies that drive productivity and quality. Seeking to contribute leadership, data analysis, and quality control skills to support the growth and success of the organization.
Throughout my career as a supervisor, I have actively worked to develop underperforming teams, providing support at both the individual and group levels to improve their performance and align them with organizational objectives.
In addition, I have managed operational capacity, making strategic decisions for resource allocation and optimization, ensuring efficient use of talent and available infrastructure.
I have led teams of between 30 and 300 people, achieving very positive results across key KPIs, driving improvements in productivity, quality, and goal achievement.
My experience includes participation in a wide range of projects, such as:
Data analysis to define operational standard times
Establishment of roles and annual goals
Team recognition programs
Guidance and coaching of teams to achieve objectives
Building layout coordination and inventory distribution
Development of ideas for improving specific tools
Root cause analysis and issue detection
Thanks to this experience, I have developed a strategic and operational vision that allows me to improve processes, strengthen teams, and contribute to the sustainable growth of the organization.

Dynamic leader and problem-solver with extensive experience at Amazon, adept in content classification and vendor support across multiple regions. Excelled in multitasking and strategic project innovation, enhancing process efficiencies. Demonstrates exceptional empathy and communication, guiding team growth. Skilled in CMP application and dispute resolution, showcasing a blend of analytical prowess and interpersonal skills.

A strategic, creative and results-driven professional with over 20 years of experience leading complex processes and operations in local and global organizations. Passionate about fostering innovation, talent development, communications and ensuring organizational, social and individual wellbeing in a sustainable way.

Dynamic hospitality professional with extensive experience at Brumas Restaurante, excelling in guest relations and cash handling. Proven ability to enhance customer satisfaction through attentive service and effective communication. Skilled in tableside service and maintaining a clean dining area, ensuring compliance with health regulations while fostering a positive team environment.

Industrial Design Engineer with expertise in developing innovative, functional, and user-centered products. Skilled in problem-solving, engineering-driven design, and optimizing production processes, with a strong ability to adapt to evolving project requirements. Proficient in CAD modeling, prototyping, material selection, manufacturing techniques, and UX/UI design. Experienced in Adobe Creative Suite, branding, visual storytelling, and immersive interaction design. Recognized for precision, technical rigor, and delivering high-quality solutions in fast-paced environments.

Como Inspector de Calidad con experiencia en la evaluación y mejora de procesos productivos, mi objetivo es contribuir al éxito de la empresa asegurando que los productos cumplan con los estándares más altos de calidad. Busco aplicar mis habilidades en la identificación y resolución de problemas, así como mi capacidad para trabajar bajo presión, para garantizar la satisfacción del cliente y la mejora continua de los procesos. Mi enfoque está en reducir defectos, optimizar tiempos de producción y mantener un ambiente de trabajo colaborativo con el fin de maximizar la eficiencia y el rendimiento

Profesional con grandes aptitudes de gestión y liderazgo comercial con influencia operativa. Mi visión innovadora, mi dirección precisa y mi capacidad de coordinar equipos me permiten maximizar la eficiencia comercial y promoviendo un entorno laboral colaborativo y orientado a resultados.

Profesional de marketing y publicidad con enfoque en resultados. Gran capacidad para desarrollar campañas exitosas que superen las expectativas y los objetivos. Colaboración eficaz con otros profesionales para lograr productos bien diseñados que transmitan la identidad de la marca y conecten con el público objetivo.

As a highly skilled Team Leader, I boast a proven track record in coordinating workgroup activities, with expertise in strategy development, training delivery, objective setting, and active team input solicitation. My exceptional interpersonal and communication skills allow me to maintain a big-picture focus, effectively communicating complex goals and visions to all. I am a natural problem solver, networker, and consensus builder, fostering a collaborative environment where team members feel heard and valued. Organized and personable, I cultivate strong interpersonal connections, instill trust, and guide teams towards the successful achievement of organizational objectives. As an effective facilitator, I excel in cross-departmental collaboration, working harmoniously with co-managers and top-tier leadership. Additionally, I am an outstanding trainer and mentor, reinforcing my reputation as a versatile and impactful Team Leader.

- Talented Talent Acquisition Specialist with 3+ years of experience in sourcing, recruiting, interviewing, and onboarding candidates.
- Proven track record of increasing employee retention rates by 25% and reducing time-to-fill positions by 35%.
- Skilled in leveraging ATS systems, conducting background checks, and providing excellent customer service to ensure a positive candidate experience.
- Results-driven and detail-oriented with a strong background in sourcing, screening, and interviewing candidates.
- Proven track record of successfully filling positions and creating positive hiring experiences.
-Professional with strong background in talent acquisition, skilled in sourcing, interviewing, and onboarding top-tier candidates.

* Top Recruiter in performance for 9 months, twice the Recruiter of the Month, and many other times the top performer of the week.

* Reliable and results-focused, delivering high standards in every aspect of recruitment.

Estudiante de cuarto año de Ingeniería Industrial, enfocado en la mejora continua de la productividad y la optimización de procesos. Con experiencia en atención al cliente y ventas, así como habilidades en análisis de datos y mejora de procesos, busco oportunidades para aplicar mis conocimientos y contribuir al éxito organizacional. Destaco por mi capacidad de adaptación, resolución de problemas y habilidades de comunicación.

Docente apasionado con experiencia en el desarrollo e implementación de diversos planes de estudio que abarcan una amplia gama de materias. Altamente capacitado para motivar a los estudiantes mediante el estímulo positivo y la refuerzo de conceptos a través de instrucción interactiva en el aula y observación. Exitoso en ayudar a los estudiantes a desarrollar habilidades sólidas en lectura, matemáticas, interacción social y aprendizaje.

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