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Chicago born dual citizen Costa Rican working more than a decade in high tech solutions in Costa Rica.
I founded my technology solutions company, Unleash Your Geek, Inc., in 2007 in the United States and brought it to Costa Rica in 2010 to help mentor others who want to be in high tech.
Our competence is in technology solutions, technical SEO, cyber security, fraud prevention, data recovery, identity theft, enterprise SEO tools.
We produce methods for companies aiming to enhance their technology solutions. With over 30 years of experience in IT and systems analysis I supply unique and cutting-edge options that provide organizations a step up.
My work extends from simple support to advanced international deployments and integrations. Getting called in to do things that no one else has the nerves to handle and to go into the spaces of others to get done what needs to be done.
Focused solutions integrator with 25 years of success in designing customer-oriented programs and developing high performing service-oriented teams.
Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.

Accomplished IT leader with 20+ years' experience in technical roles, customer success, and executive management. Proven track record in leading global teams, driving SaaS and Cloud transformations, and enhancing operational excellence. Skilled at aligning business and technical priorities to deliver measurable results.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Professional with experience in supervision and leadership in the medical industry, focused on process optimization, regulatory compliance, and ecient team management. Passionate about continuous improvement, problem-solving, and implementing strategies that drive productivity and quality. Seeking to contribute leadership, data analysis, and quality control skills to support the growth and success of the organization.
Throughout my career as a supervisor, I have actively worked to develop underperforming teams, providing support at both the individual and group levels to improve their performance and align them with organizational objectives.
In addition, I have managed operational capacity, making strategic decisions for resource allocation and optimization, ensuring efficient use of talent and available infrastructure.
I have led teams of between 30 and 300 people, achieving very positive results across key KPIs, driving improvements in productivity, quality, and goal achievement.
My experience includes participation in a wide range of projects, such as:
Data analysis to define operational standard times
Establishment of roles and annual goals
Team recognition programs
Guidance and coaching of teams to achieve objectives
Building layout coordination and inventory distribution
Development of ideas for improving specific tools
Root cause analysis and issue detection
Thanks to this experience, I have developed a strategic and operational vision that allows me to improve processes, strengthen teams, and contribute to the sustainable growth of the organization.

Profesional con grandes aptitudes de gestión y liderazgo comercial con influencia operativa. Mi visión innovadora, mi dirección precisa y mi capacidad de coordinar equipos me permiten maximizar la eficiencia comercial y promoviendo un entorno laboral colaborativo y orientado a resultados.

Profesional de informática y sistemas con sólida formación académica. Poseo una gran pasión por la innovación y el desarrollo de soluciones efectivas.
Especialista en seguridad y mantenimiento de redes con trayectoria demostrada en múltiples proyectos y organizaciones. Me enfoco en la mitigación de vulnerabilidades y la protección de la integridad de los datos y los sistemas.
Persona con una amplia experiencia en el sector, capaz de asumir responsabilidades y tomar decisiones con solvencia. Tengo buenas habilidades en comunicación y atención al cliente.
Deseo ocupar un puesto que me permita seguir creciendo en el campo de la tecnología de la información.

Quality assurance professional with proven track record in software testing and defect management. Known for collaborative approach and commitment to delivering high-quality results. Trusted team member who adapts to evolving project requirements, utilizing strong attention to detail and analytical skills.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Adept at navigating complex immigration laws, I significantly enhanced visa application success rates at Xplora Visa & Travel Hn through meticulous documentation and case analysis. My strong analytical skills, coupled with motivational abilities, fostered a client-centric environment, leading to numerous referrals. Achievements include streamlining processes and providing exceptional guidance, underpinned by a commitment to detail and cross-cultural understanding.

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Personable and compassionate with solid foundation in patient care and health sciences. Possesses comprehensive understanding of medical terminology and clinical procedures, including patient assessment and medication administration. Committed to enhancing patient well-being and delivering high-quality care.

Experienced Data & Finance Analyst with expertise in data analysis, reporting, and process optimization. Skilled in using tools like SQL, Python, Excel, Power BI, and Tableau to extract insights, automate workflows, and create impactful visualizations. Proven ability to streamline invoice reconciliation, improve sales processes, and track KPIs to drive business growth. Strong in cross-functional collaboration, stakeholder communication, and team training, with a focus on data-driven decision-making and operational efficiency.

Personable, honest, and genuinely interested in helping others. Possess a high level of organization and a keen attention to detail. Comfortable with technology. Self-motivated and driven individual with a strong desire to continuously learn new skills. Unique combination of leadership abilities and passion for organizational development fuels eagerness to excel in this environment. Solid foundation in strategic planning and financial oversight allows for quick adaptation to industry-specific knowledge. Ready to utilize and further develop team-building and problem-solving skills in a new role.

Responsable de coordinación y supervisión de sucursales comerciales. Sólidas habilidades de comunicación con el personal, establecimiento de metas comunes y resolución de desafíos operativos. Quisiera contribuir al éxito de una nueva empresa.
Responsable de tienda con habilidades de liderazgo y gestión de equipos, enfocado en la mejora de la satisfacción del cliente y el cumplimiento de objetivos de venta. Busco una empresa en la que pueda aportar mi experiencia y seguir desarrollando mis habilidades.
Soy una persona que se esfuerza en todo momento por garantizar la satisfacción del cliente. Cuento con amplia experiencia profesional y un sólido conocimiento del sector. Tengo facilidad para trabajar tanto en equipo como de forma independiente, según las necesidades. Busco la oportunidad de demostrar mi valía en una empresa de futuro.
Persona versátil y capaz de simultanear varias tareas. Con amplia experiencia en entornos laborales en los que se valora el compromiso y la capacidad de trabajar en equipo. Me caracterizo por mi dinamismo, proactividad y entusiasmo. Poseo buenos conocimientos digitales. Busco desarrollarme profesionalmente.

Encargado con experiencia en implementar procesos de mejora y eficacia operativa. Destaco por mi gran capacidad de adaptación, la dirección del personal y el trabajo enfocado en los resultados. Deseo integrarme en un proyecto dinámico y con futuro.


Experienced IT Infrastructure Engineer with over 10 years of expertise in managing and implementing Microsoft Azure solutions and IT environments. Proven track record of leading cross-functional teams, including managing and supporting diverse teams across multiple LATAM countries, to drive high-quality outcomes in dynamic and fast-paced settings. Skilled in IT infrastructure management, cloud technologies, and project leadership. Strong analytical mindset, commitment to delivering exceptional client solutions, and an ability to foster strategic partnerships. Adept at troubleshooting, technical support, and performance optimization to ensure seamless operational success

Motivated and driven individual consistently seeking out challenges to overcome and achieve success. Possesses a strong work ethic and commitment to teamwork, with a determination to surpass expectations. Quick to learn and eager to grow, continuously striving to reach full potential.

Experienced and driven professional seeking growth in the data industry. Applying extensive knowledge of Agile methodologies to address market needs and transform them into profitable products. Specializing in designing, developing, and maintaining highly scalable, secure, and reliable data structures with a keen eye for detail. Excel at understanding business and industry requirements to create comprehensive data models through collaboration with system architects, software architects, and design analysts. Possess expertise in developing effective database architectural strategies throughout the modeling, design, and implementation stages.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Prodigious BUSINESS INTELLIGENCE ANALYST accomplished at processing large-scale stores of disorganized data into harmonious and accessible Business Intelligence tools. Deft at providing easily understood dashboards and tools. Noted creator of media accessible to anyone from senior executives to customer service personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I have a degree in Business Administration with emphasis in Banking and Finance, and I am looking for new job opportunities that will allow me to continue growing professionally. I have extensive experience in customer service and administrative skills, as well as an intermediate level of English. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Forward-thinking Digital Marketing Manager & Agile Coach working with intercultural teams to achieve a seamless digital transformation. Skilled in marketing automation & AI, digital strategy, and change management. Collaborates cross-functionally to create customer-centric and data-driven solutions for sustainable success.

Diligent Accountant with a strong accounting background and proven expertise, proficient in MS Office and accounting software. Accountant focused on maintaining accurate, compliant records and controls, responsive to dynamic operating conditions. Detail-oriented and methodical with analysis expertise and IFRS knowledge.

Versatile professional thriving in team-oriented and leadership roles, constantly seeking optimal solutions for challenges. Values input and suggestions of colleagues, believing collaboration is key to success. Committed to continuously improving skills and contributing to team growth.

Dynamic leader with a proven track record at Foundever, adept in staff management and problem-solving. Excelled in enhancing team efficiency and customer satisfaction, achieving operational targets through effective coaching and negotiation. Skilled in multitasking and interpersonal communication, fostering collaborative environments and driving significant improvements providing accurate feedback.

To work in assignments in a professional milieu of an organization that would encourage continuous learning and exposure to new ideas contributing towards professional and personal growth.

Hi, I'm a dynamic customer service professional with extensive experience at Collective Solution, recognized for transforming customer dissatisfaction into positive outcomes.

Immediate availability and flexibility to work Graveyard, PM, and AM shifts.

Customer Support Professional with over 8 years of experience in high-volume call center environments. Over 4 years of experience working remotely.

Proficient in managing high volumes of chat and email communications.

Skilled in Chats, Email, and Phone support, customer issue resolution, CRM systems, and maintaining high CSAT scores. Known for strong communication skills, problem-solving, and customer-focused service.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Highly skilled software development professional bringing enormous talents for software design, development and integration. Offering advanced knowledge of in-demand programming languages. Background writing code and developing systems for Health Care applications.

Proven leader and effective communicator, demonstrated through successful event management at Teleton Costa Rica, enhancing community engagement and boosting fundraising efforts. Skilled in MS Office and public speaking, I excel in organizing and executing programs that exceed expectations, fostering strong community bonds and teamwork.

Estudiante de Ingeniería en Sistemas Informáticos con experiencia en soporte técnico, programación y atención al cliente. Capaz de adaptarse a entornos de trabajo remoto y presencial. Habilidades destacadas en la gestión de sistemas de facturación, inventarios y manejo de clientes, con un enfoque en la eficiencia y la resolución de problemas.

Highly organized and self-motivated professional with 4 years of experience in a Social Worker role and over 2 years in Case Worker volunteer position. Experienced with individuals and families experiencing food poverty, housing issues, and homelessness completing ISPs, coordinating referrals and other services in the community, assisting with employment and housing searches, completing housing visits – homes, shelters, and foster care. Demonstrated knowledge and experience in the coordination of criminal justice and intermediate sanction programs. Strong problem solving and decision-making skills with the ability to quickly assess a situation and act accordingly. Fluent communication and presentation skills in English, Cape Verdean Creole, Portuguese, and Spanish. Proven team player providing motivation, training, and leadership by example.

Hardworking and passionate job seeker with strong organizational skills wanting to change career path and eager to secure entry-level customer-oriented position. Ready to help team achieve company goals.

Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence.
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Detail-oriented and methodical, offering 16 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

I am a versatile and detail-oriented professional with a strong background in web design, administration, and customer service. As a freelance web designer, I have developed a solid foundation in HTML, CSS, JavaScript, and responsive design, creating custom websites that drive engagement and growth for clients. My experience extends beyond web design into administrative roles, where I have excelled in managing tasks, maintaining records with high accuracy, and ensuring efficient operations.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Flexible hard worker ready to learn and contribute to team success.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.

Profesional dinámica de atención al cliente , con excelente comunicación y trabajo en equipo. Capacidad demostrada para adaptarse rápidamente a entornos dinámicos, demostrando respeto y una actitud positiva. Dominio de Microsoft Office y gestión del tiempo, comprometido con la mejora continua y la prestación de un servicio excepcional.

Técnico medio en Executive Service Center con experiencia en servicio al cliente y apoyo administrativo. Me caracterizo por ser una persona organizada, responsable y con buena comunicación, capaz de dar seguimiento a procesos, manejar documentación y trabajar en equipo. Cuento con conocimientos básicos en redes de computadoras, manejo de herramientas ofimáticas y un nivel de inglés intermedio–avanzado. Tengo disposición para aprender, adaptarme a entornos dinámicos y aportar con una actitud profesional.

RESUME SUMMARY Civil Engineer, has the PMP Certification and a Master's Degree in Management of Public Infrastructure Contracts. In 6 years, he has implemented the use of 4 equipment, both for information gathering and analysis, with the aim of maximizing the use of resources to Infrastructure project evaluation. He has experience in managing projects and evaluating infrastructure projects since 2013 with multidisciplinary teams. He has participated in consultancies to public entities like National Concessions Council and the National Highway Council on issues related to the evaluation of pavement condition indicators and contract analysis. His strengths are his ability to adapt, communicate, lead, focus on results, and generate value.

Dedicated Professional with extensive experience. Solid team player with upbeat, positive attitude and proven skills in critical situation direction. Specialized in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships. Proved ability to accurately completing demands. High-achieving management, possessing excellent communication, organizational and analytical capabilities, as well as training and mentoring. Devises innovative solutions to resolve business and technology challenges.

Reliable employee seeking Software engineer position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

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