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Me gradué del colegio Saint Gregory School en el año 2024.
Durante el transcurso de secundaria logré recibir certificados internacionales como el examen de inglés de Cambridge, el TOEFL, TOIC y el DELF.
Después de graduarme del colegio, conseguí un trabajo como mesera en un restaurante de comida rápida en una zona rural, en donde aprendí a trabajar bajo presión, solucionar problemas y lograr ser comunicativa con clientes. Además de eso le ayudaba a la encargada de contaduría a llevar los gastos y el archivo de facturas de la semana y de cada mes, logrando disminuir gastos y aumentar ingresos en el restaurante.
Mantuve una tasa de santificación del cliente del 98%, que ayudó a mejorar el servicio del restaurante.

Advanced Industrial Engineering student with hands-on experience in hospital and logistics environments. Led improvement projects including inventory management optimization, patient flow process mapping, and automation of supply tracking. Skilled in cross-functional collaboration, effective communication, and delivering service-oriented, efficiency-driven solutions. Complementary background in warehouse operations, supporting logistics and administrative processes.

 Bilingual Data Analyst with a strong foundation in operations, customer service, and business development. Adept at transforming complex data into clear insights that support strategic decision-making and operational improvements. Proven track record in building automated reporting tools, identifying cost-saving opportunities, and optimizing workflows. Skilled in Python, SQL, Power BI, and process automation. 

Persona proactiva con excelente manejo en atención al cliente y ventas telefónicas. Capaz de adaptarse a distintos entornos laborales y enfocada en resultados. Con experiencia reciente en gestión de cobros y recuperación de cuentas vencidas en plataformas digitales. Habilidad comprobada para la negociación, el seguimiento de pagos y resolución de conflictos con clientes de forma empática y eficiente.

HR professional with 3+ years in global shared services, expert in process improvement and operational efficiency. Proven application of process improvement methodologies to drive optimization, and standardization. Demonstrated ability in data analysis to generate actionable insights, process mapping, innovative problem-solving, and stakeholder management. Committed to continuous improvement and delivering tangible results.

Dynamic Senior Operations Manager with over ten years of experience driving operational excellence and enhancing client relationships. Expertise in decision-making, leadership, and time management empowers the successful execution of strategic initiatives and service level agreements. A proven track record in fostering a positive work environment that encourages employee engagement and continuous development is complemented by a commitment to surpassing financial goals through effective forecasting and budgeting. Passionate about mentoring teams to achieve outstanding results while ensuring adherence to company policies and operational standards. Dedicated to implementing best practices that elevate performance and client satisfaction.


 Administrador y Técnico en TI  Amplia experiencia en el sector de diagnóstico y gestión de equipos de trabajo. Actualmente laborando para una cadena de tiendas de computación más grandes e importantes del país, enfocada a la venta, diagnóstico y reparación de equipo informático para profesionales y entusiastas. 

Industrial chemical engineer with a proven track record of optimizing processes and improving efficiency in diverse industries. Skilled in analyzing workflows, identifying bottlenecks, and implementing solutions to enhance productivity. Proficient in utilizing data analysis and modeling techniques to drive operational improvements.

Experienced and detail-oriented Aircraft Structural Repair Technician with a strong background in sheet metal work, part fabrication, and aircraft conversions. Proven track record working on Boeing 737, Airbus, and Embraer aircraft, including PAX-to-Freighter projects. Skilled in interpreting Drawings, engineering documentation, Engineering Orders, ADs and SRMs. Committed to safety, quality, and continuous improvement in high-pressure maintenance environments.

Estudiante de Ingeniería en Sistemas con experiencia en diseño digital y atención al cliente. Busco una oportunidad en el área administrativa u operativa para aportar organización, eficiencia y atención al detalle, mientras desarrollo nuevas habilidades y aporto valor al equipo de trabajo.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Software development professional with experience in developing and designing web applications using HTML, CSS, JavaScript, Angular, Node.js, and React. Adept at developing and deploying complex backend systems, web services and databases.

TT: 512
ME: 56
PIC : 301
TURBINE: 45

Types: PIC-LR-60

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Proactive and goal-oriented agent seeking to help team members to deliver best possible outcomes. Experienced assigning tasks, training employees, and implementing company procedures. Excellent communication and listening skills. Experienced with team leadership and operational management: meetings, coaching, QA and data reports. I consider myself proactive, excellent with time management and problem-solving skills. I have a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Professional IT specialist with significant experience in systems analysis, troubleshooting, and technology solutions. Adept at fostering team collaboration and ensuring project success through adaptable approaches. Strong skills in network management, cybersecurity, and data analysis. Reliable and results-driven, ready to make impactful contributions to any organization.

Bachelor’s degree in Mechanical Engineering and Business Administration from Universidad Latina de Costa Rica, with over 18 years of experience in the metalworking industry. The majority of my professional background lies in the Quality department, including 5 years as a Quality Inspector, 5 years as Metrology tech (CMM programer) and nearly 8 years as a Quality Engineer. I have extensive experience in metrology and measurement equipment, including Zeiss CMMs using Calypso software, vision systems, and laser micrometers. My years in the metalworking field have also given me a strong command of drawing interpretation and Geometric Dimensioning and Tolerancing (GD&T). I have a solid track record of organizing, planning, and prioritizing tasks to ensure exceptional customer service. I am guided by strong ethical values, professionalism, and a collaborative attitude, consistently demonstrating initiative and effective conflict resolution skills. I am passionate about driving continuous improvement, fostering a positive work environment, and developing innovative solutions to increase operational efficiency.

Motivated professional with strong interpersonal skills and a proactive attitude toward learning and growth in customer service and administrative environments. Experienced in coordinating project activities, supporting operations, and utilizing booking systems and customer service techniques. Known for problem-solving, multitasking, and effective communication, contributing to smooth workflows and successful outcomes through adaptability and teamwork. Ready to bring these strengths to the company.

Dynamic operations and contracts professional with over 20 years of progressive leadership experience in multilingual contact center environments. Proven success in driving teams toward excellence through a strong emphasis on collaboration, operational efficiency, and measurable outcomes. Expertise in strategic planning and process improvement fosters a culture of accountability and high performance. Recognized for adaptability and a consistent ability to meet evolving organizational needs while ensuring alignment with business objectives.

Profesional diligente, atenta y con amplias habilidades de gestión de cocinas. Me adapto a entornos dinámicos y a rutinas de trabajo exigentes, dando siempre lo mejor de mí. Busco una oportunidad de desempeñarme en un establecimiento en el que aportar mis aptitudes culinarias y mis capacidades organizativas.
Soy una persona que se esfuerza en todo momento por garantizar la satisfacción del cliente. Cuento con amplia experiencia profesional y un sólido conocimiento del sector. Tengo facilidad para trabajar tanto en equipo como de forma independiente, según las necesidades. Busco la oportunidad de demostrar mi valía en una empresa de futuro.

Dynamic and engaging Operations Supervisor bringing over 18 years of hands-on experience in contact center leadership, fostering success across telecommunications, renewals, and healthcare revenue cycle industries. Currently inspiring and guiding a dedicated team of 52 agents and 3 Team Leads, while ensuring excellence in key performance metrics including SLA adherence and Quality Assurance. Built strong partnerships with clients through clear communication and regular performance reviews, delivering compelling Monthly and Weekly Business Reviews. Known for creating positive work environments that encourage employee growth and development, while maintaining high operational standards. Passionate about developing new talent and implementing innovative solutions that drive team success. Combines a people-first leadership approach with strong analytical skills to consistently exceed business goals and create lasting improvements in operational efficiency. Passionate mentor committed to embracing continuous learning, fostering talent development, and empowering team members to challenge conventional thinking and transparent communication, ensuring alignment across all facets of the business.

Software Engineering student with a background in object-oriented programming, data structures. Passionate about problem-solving, designing intuitive interfaces, and building efficient solutions. Seeking an opportunity to apply my knowledge in a professional environment and continue learning as part of a collaborative team.

I am a very hard working and driven individual, I love working in a team environment and like to work under pressure. I am very reliable and always willing to learn.

Profesional en Administración de Empresas. He liderado iniciativas de voluntariado corporativo, programas de inclusión, sostenibilidad y desarrollo social, impartiendo talleres sobre empleabilidad, habilidades blandas y marketing digital a diversas poblaciones.
Mi compromiso con el impacto social se ha materializado en alianzas con ONGs y gobiernos locales, promoviendo la inserción laboral mediante simulaciones de entrevistas, asesorías en la creación de CVs y metodologías como START.
Actualmente, estoy en búsqueda de una oportunidad en el área de Talento Humano, con especial interés en reclutamiento y selección, donde he descubierto mi verdadera pasión y el camino profesional que deseo seguir desarrollando con propósito, empatía y visión estratégica.

Profesional dinámica, con excelencia en resolución de problemas y escucha activa. Experta en brindar soluciones personalizadas que mejoran la fidelización y la satisfacción del cliente. Sólidas habilidades administrativas, complementadas con un compromiso con la excelencia operativa y una comunicación eficaz.

Experienced Director of Operations proficient in managing Hotel operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.

   Developed critical problem-solving and decision-making skills in high-stakes environments. Demonstrated ability to manage stress and maintain focus under pressure while ensuring efficiency and compliance with regulations. Seeking to transition these transferrable skills into new field, contributing to team success and operational efficiency. 

A lo largo de mi trayectoria profesional, he desarrollado una sólida experiencia que me ha permitido desempeñarme con eficacia en diversos roles y sectores. Poseo una comunicación clara y asertiva, complementada con habilidades de liderazgo y gestión de equipos que fomentan un ambiente colaborativo y productivo. Me caracterizo por mi alto nivel de responsabilidad, empatía y compromiso con la excelencia, valores que aplico en todas mis labores. Estoy convencido/a de que estas cualidades me permiten aportar significativamente al logro de los objetivos organizacionales, por lo que sería un honor formar parte de su equipo de trabajo.

Results-driven professional with over three years at Kyndryl, excelling in IT support and data analysis. Adept at troubleshooting complex issues while delivering exceptional customer service. Strong organizational and analytical skills ensure data integrity and compliance with quality standards, fostering effective collaboration across teams.

  Support Technician  with experience in hardware diagnostics, software installation, and customer service. Proactive individual with strong analytical thinking and a passion for technology. Skilled in identifying and resolving common technical issues, with solid abilities in troubleshooting both software and hardware problems. Focused on delivering efficient solutions and ensuring a smooth and satisfactory user experience. 

Compradora Senior organizada, ordenada y proactiva, con más de 20 años de experiencia en compras, realizando investigaciones, busqueda de mejores oportunidades de negocio, para la compra de productos que satisfagan la demanda de los clientes.
Mi principal objetivo es siempre buscar el cumplimiento de mis metas laborales y personales, dando siempre mi máximo esfuerzo y fortaleciendo el trabajo en equipo constante.

Skilled Multi-Tasker by Heart, Project & Marketing Manager with proven track record in developing and implementing strategic marketing plans that increase company visibility and revenue. Possess strong leadership abilities, creativity, and knowledge of market trends to effectively manage marketing teams and projects. Successfully increased market share by identifying customer needs and tailoring marketing strategies accordingly. Demonstrated ability to improve brand recognition through innovative campaigns and effective communication strategies.

Results-driven professional with extensive experience in fraud detection and customer service. Expertise in conducting thorough reviews of accounts and maintaining accurate records, contributing to enhanced customer satisfaction and fraud prevention outcomes.

Professional KYC Analyst with experience at Citi, adept at conducting enhanced due diligence and risk assessments. Proven ability to identify potential risks while collaborating with stakeholders. Strong analytical thinking and problem-solving skills led to improved compliance and customer satisfaction. Committed to maintaining high standards in document review and policy adherence.

Soy una persona proactiva, con disposición para asumir responsabilidades y cumplir con mis tareas de manera eficiente. Me caracterizo por mi compromiso, actitud positiva y capacidad para liderar equipos de trabajo. Me adapto con facilidad a los cambios y disfruto aprender constantemente para mejorar mis habilidades en supervisión, coordinación de personal y toma de decisiones. Me esfuerzo por destacar a través del trabajo bien hecho y el respeto por los procesos.

Experienced Fraud Analyst with over 10 years of experience in Poker Star. Excellent reputation for hard work, attention to detail and excellent organizational skills.
Professional EDI specialist with strong background in electronic data interchange processes and system integration. Adept at leveraging analytical skills and technical expertise to streamline data flow, enhance communication between systems, and ensure data accuracy. Known for effective collaboration within teams, adaptability to changing requirements, and results-driven approach. Skilled in EDI mapping, troubleshooting, VANs, and ERP systems, with keen focus on optimizing workflows and achieving organizational goals.
Experienced with EDI systems and integration. Utilizes analytical skills and problem-solving abilities to optimize data exchange processes. Strong understanding of EDI standards and protocols, ensuring seamless communication and data accuracy.

Experienced professional with a strong background in customer service and technical management. Demonstrated success in leading diverse teams, managing KPIs, and coaching agents and engineers for peak performance. Skilled in team development, strategic decision-making, and stakeholder communication. Known for reliability, organizational strength, and the ability to thrive in fast-paced environments. Fluent in English and Spanish

Técnico Ejecutivo en Servicio al Cliente, con sólida experiencia en atención al cliente y enfoque en la satisfacción y fidelización. Cuento con habilidades administrativas y organizativas bien desarrolladas, así como capacidad comprobada para manejar situaciones desafiantes, resolver problemas de manera efectiva y mantener relaciones interpersonales positivas. Mi formación y experiencia abarcan de forma básica todas las áreas administrativas, lo que me permite brindar un apoyo integral en entornos empresariales. Busco contribuir con mis competencias en un equipo que valore la excelencia operativa y el compromiso con el cliente.

Respectful and friendly professional with dynamic problem solving and customer service talents. Experience creating internal systems designed to mitigate losses and resolve issues. Looking for a professional experience that can provide access to increase exposure in the labor industry, while working in a team-oriented, growth and cultural environment

Offering background in analytical thinking and teamwork, with strong desire to develop in professional setting. Brings ability to quickly grasp new concepts and adapt to dynamic environments, paired with foundational skills in research and report writing. Ready to use and develop problem-solving and communication skills in Complaint process role.

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