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Dynamic professional with a proven track record at Amazon, excelling in customer relations and expert problem-solving. Skilled in documentation management and multitasking, I significantly enhanced HR operations efficiency and customer satisfaction. My ability to analyze root causes and prioritize tasks ensures high-quality outcomes.

Aspiring Teacher of middle school sciences including Environmental Science, Biology and Chemistry. Uses teacher-student collaborative method to keep students attentive and involved in learning process. Provides flexible instructional programs creating positive class environment favorable to student learning and personal growth.

Hardworking, passionate nonprofit professional with over 15 years of leadership experience in the arts. Core strengths include creativity, attention to detail and organizational skills. A stay-at-home mom for the past two years (and new resident of Costa Rica), now eager to rejoin the workforce in support of an organization that empowers and inspires change in the world.

Accomplished Senior Analyst at DXC Technology, adept in data analysis and customer service, significantly enhanced decision-making through custom reports and analytics dashboards with exceptional technical understanding leadership, teamwork and communication skills. Collaborated effectively across teams, streamlining procurement processes and improving operational efficiency.

Expert in Tableau and Excel, with over 3+ years of experience working in Workforce Management on large-scale projects as well handling daily operational requests. Gathering, reviewing and modeling information to make proactive adjustments, analysis, reports, recommendations, strategies to meet project deadlines.




Friendly receptionist with background in traditional office settings. Takes on multiple simultaneous tasks with good time management abilities and resourceful approach, proven to enhance customer satisfaction at Hotel y Galería Plaza Yara, exceled in organization and verbal communication. Leveraging tech-savviness and telephone skills, have successfully managed front desk and dining service, fostering strong client relations and operational efficiency.
I´m enthusiastic about pursuing opportunities to learn new skills and contribute to group success.

I'm a professional with 20+ years of comprehensive experience in Supply Chain Management and Manufacturing Operations, with knowledge in systems and multicultural environments, with great experience leading regional teams and partnering with Franchisees and Suppliers of Latin America. More than 20 years working with teams to support local and regional operations in different industries: Electronics, Medical, and Fast Food demonstrating strong negotiations skills, commodity management, policies implementation/transitions and leading corporate strategies

Conductor de Equipo Pesado • Transporte Local e Internacional con experiencia validada en operaciones de camiones, carga y descarga y coordinación de rutas en Interior y Exterior del Pais. Comprometido a garantizar la entrega dentro de los plazos especificados.

Accomplished Interpreter and Project Manager with a proven track record at AMN Healthcare and Arquisur, showcasing exceptional bilingualism and intercultural sensitivity. Excelled in high-pressure situations, significantly improving patient outcomes and project efficiency through adept problem-solving and client support. Demonstrates a unique blend of leadership and multitasking abilities, driving successful outcomes across diverse roles.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Proven track record in legal assistance and office management, notably with Bufete Legal AM & Team, showcasing strong organization and time management skills. Excelled in streamlining operations at LASERVISION HONDURAS, enhancing efficiency. Known for excellent communication and teamwork, adept at problem resolution and dependable in high-stakes environments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Highly motivated and professional email developer, I strive to provide a high-level support and development for marketing content. Proficient in maintaining communication with teammates, departments and management. Always chasing after delivering the best service for stakeholders and a quality product. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.

Highly skilled software development professional bringing enormous software design, development, and integration talents. Offering advanced knowledge of Ruby on Rails. Background writing code and developing systems for clients' applications. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.

Adept at transforming customer challenges into satisfaction and driving sales growth, demonstrated during the tenure at Teleperformance Costa Rica. Leveraged Microsoft Excel for data analysis, enhancing decision-making processes. Excelled in active listening and problem resolution, achieving consistent customer loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Responsible and friendly Customer Care Representative makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and customer service. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Highly adaptable individual bringing 30+ years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership. Great multitasker and critical thinker with devotion to accuracy and efficiency.

Dedicated architect with several years of experience leading and collaborating with professional on extensive technical designs. Presents in-depth technological knowledge to satisfy up-to-date guidelines for project roadmapping, launch and provisioning. Resourceful expertise bolstering organization's it deployment performance. Organized approach to balancing project-management tasks.

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Ingeniera Industrial, graduada de la Universidad de Cota Rica, certificada en Administración de la Producción e Inventarios (APICS-CPIM) y con una Maestría en Transformación Diginal y Desarrollo de Negocio. Profesional apasionada de cadena de abastecimiento con un total de 9 años de experiecia en diferentes industrias: consumo masivo, tecnología y farmacia. Teniendo la oportunidad de liderar equipos para alcanzar los resultados en diferentes proyectos así como siendo responsable de operaciones que brindan servicios a los mercados latinoamericanos, mostrando sólidas habilidades de liderazgo, proactividad, responsabilidad, disciplina y compromiso, así como sólidas habilidades analíticas y gran capacidad de aprendizaje, creatividad y otientación tanto en los resultados cómo en las personas. Con experiencia en manejo de proyectos, análisis de procesos, operaciones de manufactura y planeación de abastecimiento.

Experienced Senior Program Manager with a comprehensive Program Management toolkit and a proven track record in Partner Ecosystems, Sales Strategy & Operations, and Revenue Operations. Skilled in leading cross-functional teams to drive program success, mitigate risks, and deliver results. Passionate about building impactful teams, fostering innovation within structured frameworks, and communicating effectively across all organizational levels. Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 17 years of experience in similar roles. Excellent communication skills and extensive experience working with clients and partners. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Organized Supply Chain Analyst skilled in assessing client needs and cultivating compelling solutions. Well-trained decision-maker with focused attention on detail and drive to manage order flows with expert precision. Offering exemplary client relationship and support skills.

Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.

Impulsada por mi experiencia en venta y los resultados conseguidos en el camino, aprovechando mis habilidades de comunicación y negociació, contribuyendo significativamente al crecimiento de la empresa al superar los objetivos de ventas. Especializada en televentas y satisfacción del cliente, me destaqué en la adquisición y retención de clientes, demostrando adaptabilidad y un gran enfoque en el logro de los objetivos corporativos.
Siendo así un persona responsable y puntual a la hora de efectuar mi trabajo, por lo tanto me creo capaz de desarrollar un puesto en el área de ventas donde se exija compromiso y resultados exitosos.

Proven track record in enhancing quality and customer satisfaction at Teleperformance Costa Rica through meticulous root cause analysis and effective corrective actions. Skilled in project management and problem-solving, demonstrated by leading continuous improvement initiatives and mentoring teams for optimal performance. Achieved significant improvements in process efficiency and team productivity without exceeding a numerical percentage. A complement of these activities is thanks to my teaching and problem-solving skills. An important part of my job and in every task that I develop, is taking into consideration all human factors and skills of the team that I am working with.

Driven by a results-focused mindset, I leveraged my problem-solving and critical thinking skills at Amazon to enhance customer satisfaction and resolve complex issues efficiently. My experience as a Quality Control Operator at LTK honed my attention to detail, significantly improving tool performance and AI model accuracy, showcasing adaptability and a commitment to excellence.

Eager to grow constantly and further establish myself in the professional field and enhance my skills.

Observant Accounts Payable Analyst possessing in-depth knowledge . Compiles payment data, monitors invoice processing. Analytical professional committed to accurately evaluating, recording and presenting data.

Motivated professional with a commitment to top-tier performance. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Detail-oriented professional experienced in strategic planning, and team leadership. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Proven track record in mitigating risk, managing investigations, and creating effective compliance programs. Passionate about helping organizations achieve their objectives and maintain compliance with applicable laws and regulations. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff, committed to providing exceptional customer service and operational compliance.

Self-motivated professional, with excellent troubleshooting, customer service and data analytics skills coupled with more than 8 years of experience, offering an engaging and pleasant personality with expertise in building customer relationships. Outstanding diagnostics skills and experienced in training and supervision.

Proven Product Support Representative, adept in client relationship building and escalation management. Enhanced customer satisfaction through effective troubleshooting and interdepartmental collaboration. Skilled in training and coaching, demonstrating a keen ability to improve software usability and team performance. Showcased creativity and assertive communication, contributing significantly to process improvements and organizational culture. Experienced service and support specialist with over 5 years dedicated to customer satisfaction in different industries such as call canter and tourism.

Highly adaptable team player with strong independence and a commitment to customer service. Skills include proficiency in Python, Java, JavaScript, CSS, HTML, and MySQL, along with analytical abilities and proficiency in Microsoft Office. Experienced in working across multiple operating systems including Windows, MacOS, and Linux. With a solid foundation in computer skills and a keen understanding of programming languages and prepared to contribute effectively to any team.

SQL Developer with 18 years of progressive experience in databases and application programming. Dedicated to building customized technical solutions in alignment with operational needs and objectives. Critical thinker, analyst and problem solver known for continuous delivery of quality products across diverse business environments.


  Douglas is a Microsoft Engineer with 17 years of excellence, renowned for his strategic leadership in technical support and process innovation. As a Windows Queue Excellence Lead, he led the team to a zero-missed SLA achievement, optimizing case management and enhancing service delivery. His process improvementsensured balanced workloads and precise engineer-case alignment, contributing to a 95.4% IR in Q2-FY23 and the October FY23 Impact Award.
  In January FY24, Douglas was recognized for his commitment to Process Excellence in Transfer Process (HO) sessions, bolstering the team’s collaborative success. At DXC Technology, he directed a 25+ member high-performance team, serving as the escalation point for complex technical issues and Service Improvement Plans. He was pivotal in productivity projects, and as the on-boarding and off-boarding process owner, he ensured seamless transitions for staff.
  Douglas developed and maintained training processes and materials for over 30 staff members, enhancing the capabilities of the Windows User Experience and Windows Performance Teams. His dedication to Microsoft’s values is evident in his mentorship, promoting knowledge sharing and professional development. As he steps into a Technical Support Advisory role, Douglas’s blend of leadership, operational expertise, and technical acumen positions him to inspire innovation and drive success within Microsoft.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced in customer service and technical support within financial and technology sectors, offering a versatile skill set ideal for the Phone Customer Service Advisor role. Background includes managing credit card disputes, troubleshooting software across devices, and delivering customer support with empathy and precision. Proficient in MS Office and CRM systems, with a focus on exceptional service and meticulous financial detail. Familiarity with Power BI enhances data analysis and visualization capabilities. Fluent in English, committed to professional growth, and poised to enhance team success through reliable service and continuous improvement.

Experienced operations professional in the medical device industry with a Bachelor's degree in Mechanical Engineering and a Master's degree in Medical Devices Engineering. Skilled in preoperative navigation systems, design software, and medical imaging software. Strong background in Business Intelligence systems focused on process improvement and team leadership. Proven international R&D track record, ensuring compliance with MDR regulations. Established and managed R&D Sustaining Engineering and led Patient-specific Instrumentation in Costa Rica. As Site Director, adeptly managed challenges during the COVID-19 pandemic and developed a robust site strategy. Expert in team leadership, planning, and organizational skills. Diligent trainer and mentor with a results-driven, collaborative leadership style.

Professional (business administration) with over 20 years-experience in operational & administrative positions, with a great passion for numbers and data analysis, proficient in excel (pivots, data sheets) with a strong focus on process improvement and operational efficiencies.

Experienced Software Engineer in React and C#, adept at design, risk mitigation, problem-solving, and high-pressure support.

Dynamic and versatile professional with extensive experience in customer service, sales, writing, and interpretation. Fluent in English and Spanish, with a proven track record of excelling under pressure and delivering exceptional service. Seeking to leverage my skills and experience in a challenging role that allows for professional growth and contribution to the company's success.

Competent Credit Analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Mainly my area of performance has been in the banking field, I have considerable experience in the financial analysis of companies, management of recovery of accounts in judicial collection and processes of investigation and estimation of bank portfolios. Experience as a supervisor in the collection management, ensuring the prompt recovery thereof, always ensuring compliance with policies and procedures established for the area of credits according to deadlines and limits established in the different business units, whether business or banking. Ability to ensure compliance with established service indicators. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I currently have more than 3 years of experience in credit analysis in the productive and consumer sector for Cargill in the USA (salt and eggs).This credit analysis is for high-level global companies and the amounts of credit authorized to me are between $100k and $1.0M.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

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