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Agent in customer service
Valor Global


  Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.
  Managed a high volume of incoming calls and emails, ensuring each customer received prompt and accurate assistance.
  Collaborated with team members to develop and implement customer service strategies aimed at improving overall satisfaction and retention rates.
  Conducted customer satisfaction surveys to gather feedback and identify areas for improvement in service delivery.

Administration

La Plazita


  Coordinated office operations by managing schedules, coordinating meetings, and overseeing administrative tasks.
  Streamlined communication channels by implementing a new filing system and organizing digital documents for improved efficiency.
  Developed and maintained relationships with vendors, clients, and team members to ensure smooth operations and timely completion of projects.
  Conducted research, compiled data, and prepared reports to support decision-making processes and drive business growth.


Soy un trabajador motivado y adaptable, con experiencia en la empresa Armaduras Cordero CyS SRL, donde perfeccioné mis habilidadesr en soldadura así como en la resolución de problemas y trabajo en equipo. Reconocido por mi actitud amistosa y positiva, y por la excelencia en el servicio al cliente, me adapto rápidamente a nuevos desafíos, asegurando colaboración efectiva y construcción de relaciones sólidas.

Advanced Biomedical Engineering student with a strong interest in research, development, manufacturing, clinical data analysis, organization, and logistics. Proactive and organized, with a proven ability to learn quickly and adapt easily to new environments. Aiming to expand knowledge and help people through innovative solutions, while continually developing skills and gaining valuable experience.

Apasionado cocinero con experiencia en Four Seasons Hotels and Resorts, destacando en reducción de desperdicio de alimentos y presentación excepcional de platos. Expertise en técnicas de cocina y liderazgo, mejorando la calidad y eficiencia del servicio. Comprometido con la excelencia culinaria y la satisfacción del cliente.

Driven by a results-focused approach, I leveraged my English grammar expertise and adaptability at "Asesores Hidalgo Idiomas Y Servicios SRL" to enhance student outcomes and support team objectives. My background includes TEFL certification and exceptional problem-solving skills, contributing to project successes and improved client satisfaction through effective communication and creative solutions.

My role involves distributing work among team members to optimize efficiency and ensure timely completion of tasks. Additionally, I am committed to meeting Service Level Agreements (SLAs) and maintaining high standards of accuracy and performance in all customs-related activities.

Driven professional with extensive experience at Zollner Electronics Costa Rica LTDA, excelling in precision tasks (Rework, Modification, and Repair of Electronic Assemblies) in the aerospace sector. Demonstrated expertise in IPC-A-610 and leadership, ensuring high-quality standards in product assembly at Baxter. Proven ability in problem-solving and working under pressure, achieving significant improvements in operational efficiency.

Driven by a strong work ethic and a knack for continuous improvement, which led me to excel as an Intern at Vidriera De Costa Rica, where I enhanced team collaboration and streamlined project execution. Fluent in English and Spanish, my adeptness in computer skills and interpersonal communication significantly contributed to developing innovative solutions, demonstrating a profound impact on efficiency and teamwork. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Proven Customer Service Representative at AMAZON, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic resolution of complaints. Excelled in high-stress situations, showcasing exceptional teamwork and proficiency in Microsoft Office. Achieved significant improvements in customer satisfaction, demonstrating a results-driven approach with a blend of key soft and hard skills.

Proven leader and data analytics expert from Procter & Gamble, adept at driving significant process improvements and resolving disputes efficiently. Excelled in streamlining vendor onboarding and enhancing team proficiency in complex payment scenarios. Mastered in Microsoft Excel and VBA Macros and proficient in SAP transactions, I amthe main contact for over 40% of the ocean carrier network.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Motivated professional with a commitment to top-tier performance. Maximize quality assurance through compliance with regulatory guidelines and training initiatives. Unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Detail-oriented professional experienced in strategic planning, and team leadership. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Proven track record in mitigating risk, managing investigations, and creating effective compliance programs. Passionate about helping organizations achieve their objectives and maintain compliance with applicable laws and regulations. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff, committed to providing exceptional customer service and operational compliance.


  Douglas is a Microsoft Engineer with 17 years of excellence, renowned for his strategic leadership in technical support and process innovation. As a Windows Queue Excellence Lead, he led the team to a zero-missed SLA achievement, optimizing case management and enhancing service delivery. His process improvementsensured balanced workloads and precise engineer-case alignment, contributing to a 95.4% IR in Q2-FY23 and the October FY23 Impact Award.
  In January FY24, Douglas was recognized for his commitment to Process Excellence in Transfer Process (HO) sessions, bolstering the team’s collaborative success. At DXC Technology, he directed a 25+ member high-performance team, serving as the escalation point for complex technical issues and Service Improvement Plans. He was pivotal in productivity projects, and as the on-boarding and off-boarding process owner, he ensured seamless transitions for staff.
  Douglas developed and maintained training processes and materials for over 30 staff members, enhancing the capabilities of the Windows User Experience and Windows Performance Teams. His dedication to Microsoft’s values is evident in his mentorship, promoting knowledge sharing and professional development. As he steps into a Technical Support Advisory role, Douglas’s blend of leadership, operational expertise, and technical acumen positions him to inspire innovation and drive success within Microsoft.


Experienced operations professional in the medical device industry with a Bachelor's degree in Mechanical Engineering and a Master's degree in Medical Devices Engineering. Skilled in preoperative navigation systems, design software, and medical imaging software. Strong background in Business Intelligence systems focused on process improvement and team leadership. Proven international R&D track record, ensuring compliance with MDR regulations. Established and managed R&D Sustaining Engineering and led Patient-specific Instrumentation in Costa Rica. As Site Director, adeptly managed challenges during the COVID-19 pandemic and developed a robust site strategy. Expert in team leadership, planning, and organizational skills. Diligent trainer and mentor with a results-driven, collaborative leadership style.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Recent data science graduate and experienced customer support and account management professional. Proven track record of successfully managing relationships with clients and analyzing account metrics to improve performance and workflow. Adept at product training for clients and internal team members.

Dedicated to client comfort, optimal nutricion and attainable fitness.
With more than 14 years of extensive experience, I am a seasoned nutritionist specializing in sports, business, and clinical nutrition. My practice integrates advanced techniques like auriculotherapy and mindful eating to offer holistic and personalized nutritional consulting. I am committed to tailoring nutrition strategies to align with each patient's unique interests and individual needs, ensuring plans that optimize health, enhance performance, and support overall well-being.

Proven track record in enhancing digital marketing outcomes and customer satisfaction at Accenture, leveraging expertise in Adobe Suite, Office and sales platforms with exceptional communication skills. Spearheaded comprehensive advertising campaigns, achieving significant client growth. Excelled in creativity and problem-solving, ensuring project success and client retention.

Proven track record in enhancing data management processes at diverse companies, showcasing leadership in team collaboration and advanced proficiency in SAP ERP and SalesForce. Excelled in roles requiring analytical thinking and effective communication, significantly improving data quality and operational efficiency. Fluent in English and Portuguese, adept at driving projects to successful completion.

Senior Data Analyst with over 7 years of experience in leveraging data analytics to drive business insights and strategic decision-making. Proven expertise in statistical analysis, data visualization, and predictive modeling. Adept at using advanced tools such as SQL, Power BI, SSRS, Azure Data Factory, and Microsoft tools to manage large datasets and generate actionable reports. Demonstrated ability to collaborate with cross-functional teams to enhance data-driven strategies and optimize performance. Passionate about translating complex data into clear, impactful narratives to support organizational goals.
Also, SQL Developer - Used to fulfill diverse customer requests within strict budgetary and time constraints. Proficient at data architecture design, emerging data warehouse concepts and new SQL development techniques. Takes responsibility for data integrity from acquisition through processing and into final validation.

Accomplished Azure Dev Engineer with extensive experience in technical support and customer service. Expert in managing cloud infrastructure, resolving complex issues, and ensuring high customer satisfaction. Skilled in programming, project management, and cross-functional collaboration. Passionate about Machine Learning and AI, dedicated to continuous improvement and team success. Committed to fostering strong customer relationships through innovative solutions and exceptional service delivery.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated Plant Operations Manager bringing demonstrated record of success and 20+ years of experience in Automotive manufacturing environments and traffic safety equipment. Focused on controlling costs, eliminating overages and enhancing efficiency using hands-on approach. Inspires and influences teams to build cohesion, enhance knowledge and increase productivity, safety and quality.

Engaging Inside Sales Manager dedicated to customer base expansion , lead appintment sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships. Motivational Inside Sales Manager recognized for leading teams in territory development and market share growth. Raises productivity with training, support and allocation of talents. Excels in competitive and fast-paced business platforms, elevating teams to top performance ranking.

Energetic Nurse Aide with 5 years of experience providing comprehensive support and care to patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. My background includes prominent roles in prestigious hospital settings such as the National Children's Hospital and the National Mental Health Hospital.

Profesional altamente capacitado con más de 20 años de experiencia en la industria agrícola, especializado en la gestión de exportaciones, supervisión de calidad y distribución de agroquímicos y fertilizantes. A lo largo de mi trayectoria en empresas líderes como Costarican Fruits, MECA y Agroinsumos SA, he demostrado mi capacidad para optimizar procesos, garantizar la calidad de los productos y establecer relaciones comerciales sólidas a nivel internacional. Cuento con habilidades destacadas en negociación, comunicación, manejo de herramientas informáticas y dominio del idioma inglés. Mi formación académica incluye estudios en Administración de Empresas y una sólida base en educación secundaria. Estoy comprometido a contribuir con mi experiencia y conocimientos a una organización que valore la excelencia, la calidad y el crecimiento sostenible en la industria agrícola.

Experienced Systems Engineer with a demonstrated history of successful project management and implementation. Highly skilled in overseeing daily operations, ensuring smooth integration of systems, and managing high-performance teams. Proficient in strategic planning and deployment of IT solutions, with a focus on hardware, software, and networking infrastructure. Proven ability to lead and mentor team members, collaborate with stakeholders to identify technology needs, and drive initiatives to enhance organizational efficiency. Adept at managing technology strategy, providing training, and maintaining comprehensive documentation to support business objectives.

Student-centered Professor with expertise in Teaching of English as a Second Language. Offers 15 year background supporting students, developing instructional plans and organizing and grading exams and tests. Commended for sustaining effective learning environment through prepared classes and relevant assignments and consistently achieving classroom management and academic goals.

 Compliance Vice President. 9 years of experience AML/KYC Tampa - Costa Rica. Mentor, manager trainer KYC process. New manager facilitator and coach. Business strategy implementations: SLAs. Process Improvement and implementation Project management. CDD/EDD and Negative News Escalations Lead. KPI / Metrics monitoring experience. Performance Management Developer Program. Team Management (30 people group). 

I combined my learning of the japanese language with cultural activities in order to promote my residence district with the program Cool Ota-ku ambassador. Currently I'm focused in developing my technical abilities in business intelligence.

Highly motivated and proactive professional with over a decade of cross-functional experience in quality assurance, critical situation management, and team leadership. Proven adeptness in Office 365, problem-solving, project management, and data analysis. Demonstrates a record of optimizing projects to enhance system reliability.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

I have worked in the tourism field since 2009, playing different roles.

I have experience as a climber and canyoner since 2014 inside and outside the country.

Disciplined, Punctual and Organized Upbeat and friendly Customer Advocate with sixteen years of customer experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.

Well-qualified professional specializing in AP and AR with more than 5 years of experience.


Knowledgeable and dedicated customer service professional with extensive experience in medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Safety-oriented Maintenance Worker offering 20 plus years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget. Experience in Building & Grounds Repair. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

 Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.    Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.    Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.    Experienced Training Manager with a demonstrated history of working in the financial services and customer service industry. Skilled in Instructional Design, Employee Training, Organizational Development, Training, Executive Coaching, and Performance Motivation. 

A highly sociable individual with a passion for providing exceptional customer service and fostering positive relationships with colleagues. Possessing ambitious goals and a strong work ethic, I strive for excellence in all tasks, valuing organization, continuous learning, and innovation. Detail-oriented and adept at motivating others, I am open to feedback and thrive on continuous improvement. Seeking a customer service call center position within a company where I can contribute my skills and grow professionally.

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