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Highly motivated and detail-oriented professional with experience in customer communication, data analysis, and quality assurance.
Proven ability to manage multiple tasks, resolve issues efficiently, and adapt to new technologies.
Strong problem-solving mindset and excellent time management skills, capable of working independently in remote environments.

 Human Resources professional with deep experience in aligning HR strategies with business goals. Skilled in employee relations, talent management, and organizational development. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Proven ability to enhance workplace culture and drive performance improvements. 

Dynamic hospitality professional with a dedicated work ethic and proven expertise in customer engagement. At all workplaces, I streamlined food preparation, enhancing service efficiency during peak hours. Skilled in food safety practices and fostering collaborative teamwork, I consistently elevated guest experiences while maintaining cleanliness standards in fast-paced environments.
As a person I am motivated, purposeful, persistent and with a clear plan and goal for my life and development in the business environment and in particular in the field of finance and accounting. I have pronounced communication and organizational skills acquired through experience in different activities and different positions, as in Bulgaria and beyond.

Self-motivated, able to manage and organize tasks effectively, flexibility, good computer skills, good communication skills.

Experienced Head of Customer Service | Gambling Industry Expert

Results-driven customer service leader with over 10 years of experience in the gambling industry, including three years as Head of Customer Service. Adept at optimizing customer satisfaction, fostering strong client relationships, and leading high-performing teams. Skilled in developing and implementing service strategies that enhance user experience and operational efficiency.
Proven ability to establish and maintain excellent communication channels between customers and internal departments. Highly organized, detail-oriented, and committed to meeting deadlines with a strong sense of responsibility and punctuality.

Key Skills & Competencies:
✅ Customer experience management & service optimization
✅ Team leadership, coaching & performance improvement
✅ Multilingual communication & cross-cultural collaboration
✅ Expert proficiency in Jira, Confluence, Slack, and product admin panels
✅ In-depth understanding of gambling industry specifics

Beyond my professional expertise, I am also a professional chess grandmaster (title achieved in 2020), having competed in European and World Championships. Chess has honed my strategic thinking, problem-solving under pressure, and analytical decision-making, skills that translate seamlessly into leadership and high-stakes business environments.

  Self-motivated, hardworking, and ambitious undergraduate Economist with fundamental knowledge of supply chain operations seeking for professional development in supply chain management. Eager to join a challenging environment where I can prove my skills, utilize my knowledge, and grow both as a professional and as an individual.  

Enthusiastic and positive person who works hard to achieve their potential. Adaptable, dedicated and organized in working with customers. Good communication skills and ability to speak English at C1 level. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

I'm a dedicated and hard-working individual with strong organizational skills and a proactive mindset. I actively seek opportunities for personal and professional growth and thrive in team environments, contributing my energy and fostering collaboration. With excellent communication skills, I build positive relationships and support my team in achieving shared goals.

Energetic and results-oriented, demonstrating exceptional teamwork, leadership qualities and proficiency in MS Office. Excellent in a fast-paced environment, improving event planning and public speaking skills. Demonstrates a positive attitude and attention to detail that significantly improves project outcomes. Proven ability to effectively manage time and collaborate effectively with teams to achieve organizational goals.

Positive, organized, and solution-focused individual with comprehensive understanding of project lifecycle management and stakeholder engagement. Possesses strong communication and problem-solving skills, adept at managing project timelines and budgets. Committed to delivering successful outcomes through effective project coordination and collaboration.

Dedicated Work Study Student accustomed to performing effectively in both collaborative and autonomous capacities. Strong knowledge of Java and OOP. Friendly and outgoing emerging professional.
Computer programming student willing to take on tasks to accomplish team objectives. Organized and proactive team player with diligent approach.
Developed strong organizational and interpersonal skills in structured academic environment. Demonstrated ability to manage time effectively, work collaboratively, and handle multiple responsibilities. Looking to transition into new field, utilizing transferrable skills to make positive impact.


Experienced in facilitating effective communication across diverse cultures and backgrounds. Brings a wealth of knowledge and expertise to organizations seeking interpretation and translation services. Committed to delivering high-quality service and achieving exceptional results. Dedicated to bridging the gap between individuals and fostering understanding.

I was born and raised in Sofia, Bulgaria. I am currently a fourth year medical student at the Medical university of Sofia.

Dynamic and results-oriented professional with an extencive background in pharmacy and clinical research, demonstrated through impactful work at AstraZeneca. Excelled in teamwork and collaboration, alongside profound expertise in HPLC analysis. Motivated to build a career in the field and further developing acquired skills, such as problem- solving, patient care and attention to detail.

Result-oriented and experienced HR Executive with practical understanding of business needs. Collaborates well with human resources staff and managers at all levels and promotes positive and productive environment.
Solid knowledge of employment law, compensation, recruitment and employee relations. Maintains strong stakeholder focus and service-oriented attitude with excellent organization and interpersonal skills to excel in multi-cultural environment.


Developed expertise in customer service and leadership within fast-paced hospitality environment, seeking to transition to new field. Adept at managing teams, ensuring high-quality service, and optimizing operations. Ready to apply transferrable skills to drive success in diverse professional settings.

Experienced professional with a strong background in sales, client management, and short-term rental property management. Proven ability in high-value negotiation, client retention, and conducting thorough legal due diligence. Holds a Master's degree in Law from Sofia University, complemented by a High School diploma from First English Language School (FELS).

I am Business Intelligence and DWH Developer with a proven track record at Yettel Bulgaria, specializing in optimizing ETL processes and enhancing data analysis through advanced reporting. Skilled in SQL and adept at problem-solving, I significantly improve data management and operational efficiency. Expertise in Oracle and a collaborative team player.

Focused team player familiar with helping colleagues through various tasks. Hardworking, disciplined multitasker with analytical problem-solving and conflict management abilities.
With more than 5 years of experience in the field of logistics and international transport planning, time management is one of the key abilities for this role.

Dynamic and analytical, I excelled as an Intern at Cvetozar Banchev, streamlining processes and enhancing financial accuracy through advanced spreadsheet tracking and strategic analysis. Demonstrated exceptional professionalism and collaboration, significantly contributing to project successes and team efficiency. Skilled in research and problem-solving, I adapt swiftly to new challenges.
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Experienced Software Developer adept in bringing forth expertise in design, installation, testing and maintenance of software systems. Proficient in various platforms, languages.

I'm passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Versatile Content writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with-year history of superior performance in remote environments.

I am an HR professional with a Bachelor's in Business Administration, skilled in HR policy design, employee engagement, HR administration, labor law compliance, payroll oversight, and end-to-end IT recruitment. Dedicated to fostering positive employee relations, driving retention, and contributing impactful HR solutions in a dynamic organization

 Dynamic professional with recent certifications in QA Fundamentals, Software Technologies, and Manual Testing. Currently studying Automation for QA with C# at SoftUni. Strong analytical skills, attention to detail, and a natural ability to quickly understand system structures and interactions between components. Experienced with both iOS and Android platforms, and passionate about technology and quality assurance.. 

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

My life has been and still is one heck of a roller coaster ride. With emotions and experiences ranging from the highest highs possible to the lowest lows humanly imaginable.
When I feel down, I just remind myself of what I have accomplished thus far and that only sky is the limit going forward. I didn't concede my own personal life in the harshest of times possible, so that I could live on and tell the story of the human limitations or lack-thereof.
After having quit from Honda, I was supporting the family business in any way possible, so as a next step I founded my own company ("Livas-2 Ltd.") in order to inherit the business direction established by Livas Ltd., but it didn't pan out as intended in the end. While my position as technical director was never more than a technical assistant, in fact, I still got to experience this business sphere and learn from someone with more than 20 years of experience in the field. It translated to me carrying out all the responsibilities that went along with the title.
From writing up formal e-mails to potential material suppliers (foreign) to forming up tender documentation, I did it all. And while we reaped mostly unsuccessful, I never gave up hope, nor the dream.
I managed to establish a line of communication between Chinese investors and the German company BASF for mobile phone supplies in 2018. The material in question was name "Ellastolan". A material exclusively made only by them and widely used in the process of phone isolation from water, dust or anything similar that might do harm to the hardware of the device.
After the deal was struck, I kept on looking for more similar possibilities, but they never appeared at my doorstop like this one did.
I did try out programming to see if I held some inner, unknown to me, interest and I am, and I supported a small portfolio site that I created myself for a manicurist (www.nailartioanna.com was the site, no longer active as the client moved on and was no longer interested in using it).
I then decided to make yet another U-turn and look for my own success elsewhere and the opportunity came by itself without me actively looking for it.
I was hired by B2B Media Group in October 2020. A digital marketing company operating mainly in Germany but with a global presence - from USA to South America and from recently Asia. I am responsible for keeping in line all of the banners used are up-to-date and relevant. Additionally I am responsible for the reporting aspect of the running campaign via Google. Every week I usually have to launch new campaigns via AdForm.
Whilst I am satisfied, I am open to new and different challenges. I feel like I have outgrown my position from a while. The natural flow of things has come and I am looking for the next step in my personal development.

Proven leader with a track record of enhancing team productivity and customer satisfaction at William Hill Organisation. Skilled in Performance Coaching and demonstrating exceptional Problem-solving abilities, I've successfully implemented strategic initiatives that boosted employee motivation and operational excellence. My approach fosters team leadership and development, driving significant improvements in both staff performance and customer service outcomes.

 Experienced and dedicated woman with ability to inspire trust and to guide teams toward achievement of organizational goals. Involved in mentoring both as being a mentee and a mentor.  Ambitious and curious in finding solutions to problems in the daily operations in order to optimize the work flow. Well versed in the foundational elements of the Lean Six Sigma Methodology. 

Adept digital and analog photographer excel in capturing compelling images, evidenced by work at NuBoyana Film Studios. Skilled in Adobe Photoshop and Lightroom, photo editing prowess complements strong client communication abilities, ensuring high-quality, impactful visuals that exceed expectations.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Committed to maintaining professional relationships to increase profitability and drive business results.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude.

Experienced in providing network and software support to users and developing and implementing technical solutions.

Adept at analyzing system performance and security to drive optimal user experience.

International business leader with 25+ years of experience in strategic management, market development, and cross-cultural operations. Currently Country Manager at Lesaffre Bulgaria and board member of the regional board of directors of Lesaffre, as well as the French-Bulgarian Chamber of Commerce for the past 10 years.
Proven track record in leading business transformation, building high-performing teams, and fostering strong public-private partnerships. Skilled in market analysis, strategic planning, and stakeholder engagement, with a deep understanding of both French and Bulgarian economic ecosystems.
Fluent in French, English, and Bulgarian, I combine operational execution with a collaborative, people-first leadership style. I’m passionate about creating sustainable growth, promoting bilateral cooperation, and representing French innovation with impact and purpose.

Qualified Railway Engineer with 11 years of experience working in various capacities to complete construction engineering tasks. Expert in the management of the work process of the design of large infrastructure objects. Proven success in identifying and addressing challenges to complete projects on-time and under budget. Applies cost-saving strategies without sacrificing practicality and quality.


  Preparation of contracts with the counterparty, submission of all required documents with accompanying declarations and powers of attorney, tracking of loading and unloading activities of goods and cargo. Preparation of the company's legal documentation and implementation of procedural representation in court and arbitration disputes. Organized Purchasing Manager with diligence, resourcefulness and experience to expand and improve regional operations for multiple locations. Self-directed and proactive with strong program management abilities.


Offering 15 years of marketing, product-, project- and program management experience from the IT- , Digital and E-commerce industries. Inspired to create solutions that make daily life smoother, fuller, more exciting and more enjoyable. Loving the process of visualizing and finding solutions, both UX and system related, as well as the interacting with the engineers to identify the most optimal architecture for the situation and bringing it to life. Excited about planning projects, organizing project resources and overseeing the implementation and delivery. A dedicated account- and stakeholder manager. Economics, business and marketing education. Speaking several languages. Having an entrepreneurial affinity and mind, leading to easily sizing, communicating and realizing business opportunities.

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