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To get an opportunity where I can make the best of my potential and contribute to the organization's growth. Seeking a position in a company where I can launch my career and build a valuable skill set. Seeking a role in an MNC where I can upgrade my skills with time and take the company to the next level. Motivated Customer Service Officer dedicated to delivering best-in-class customer service. Manages customer calls, emails and face-to-face inquiries to research issues and implement successful solutions. Open and upbeat communicator with team-oriented approach.

Dynamic Sales Executive with 10+ years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.

· More than 27 years of in-depth experience in different technology fields like electronics, electrical, electro-mechanics, Industrial HSE offshore & onshore, communication, Audio-Video, automation etc.
· Specialist in Public transport Intelligent Transport Systems (ITS) monitoring & maintenance, technical support, data management.
· Expert in AFC (Automated Fare Collection), AVM (Automated Vehicle Management), Parking systems, CCTV etc.
· Coordination skills for ITS systems like Traffic signals & controls, Communication systems, Vehicle counting systems, Facilities management etc.
· Expert in asset & ticketing tool- MAXIMO (by IBM), AFC monitoring tool- SSUP (by Atlas-Conduent), CRM-Customer relationship Management Tools.
· Excellent Computer knowledge & expertise in handling & preparing job charts, schedules, AMCs, training & guidance documents, equipment & personal safety data preparation, periodical maintenance, component level service history etc.
· Supervisory skills for preventive and corrective maintenance for all kind of electronic, electrical systems, Audio-Video installation, supervision & commissioning like projectors, video-conferencing systems, digital signage, audio systems, Safety equipment's installation & troubleshooting.
· Manage technical support team in-house and contractor's team.
· Inspection of devices, spare parts, HSE standards & expert in fault diagnosis.
· Strong communication skills.
· Fault finding and rectification, troubleshooting and problem solving.

A goal-driven and experienced AML professional with over 7 years of AML analysis and Know Your Customer, transaction alerts clearing, narratives writing, and Suspicious Activity Report filing. Proficient in the analytical aptitude of Customer Due Diligence and Enhanced Due Diligence process and methodology to identify patterns and trends to communicate risks to management. Successfully managing multiple competing priorities and deadlines.

With over 31 years of professional experience, including more than 21 years as a seasoned PMP-certified Project Manager and certified SAP Solution Architect , I offer a robust platform of global expertise. I have successfully led 8 full-cycle implementations of S/4HANA and ECC and R/3 across diverse industries, including manufacturing, pharmaceuticals, aerospace, Real Estate , as well as oil and gas. This extensive experience highlights my adaptability to various organizational needs. As a TOGAF-certified Solution Architect, I possess a comprehensive range of SAP credentials that span S/4HANA, ECC 6.0, and R/3 environments. My leadership has been instrumental in a range of projects, both domestically and internationally, showcasing my deep understanding of market dynamics. Additionally, I have served as a faculty member at renowned institutions like SAP India, SAP Labs, and Siemens Education, where I have mentored aspiring SAP consultants, particularly in the SD module.

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.

DIVERSIFIED INDUSTRY EXPERIENCE INCLUDING 10+ UAE A VALUE BASED individual who passionate about driving business growth and performance through partnering and influencing stakeholders to deliver organizations expectation an astute professional&commercially focused personality having diversified industry (fmcg/electronics/telecom/ media/banking etc. experience 10 years work experiences Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Senior Registered Nurse & Clinical Educator with over 15 years of Nursing experience, 14 years as medical surgical nurse and 7 years as clinical educator.
Currently working as OPD RN in Dubai. Commitment to and passion for providing care, teaching and orienting fresh graduated nursing students and always striving to make a positive difference in people's lives and also I'm following my passion in the World of Beauty by integrating myself into the vocation of Make Up Artistry.



Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics.

 Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. 

 Talented professional considered knowledgeable leader and dedicated problem solver. Brings 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, and rich background in maintenance and installation projects.  Possesses robust expertise in railway signaling, operations, and safety systems, complemented by a valuable skill set in telecommunications, radio, and transmission systems. Demonstrates an unwavering commitment to staying current with cutting-edge technologies and actively contributes to project testing and commissioning phases. Proven leadership acumen, adept at effectively managing and inspiring team members to achieve project and organizational objectives. Exhibits exceptional communication skills adept at engaging with stakeholders at various levels.. 

To pursue a high challenging career, where I can apply my knowledge acquires new skills and contribute effectively to the organization that values professionalism.
Results-oriented, resourceful and analytically minded Assistant Civil Engineer More than 2 years of experience in construction of industrial, commercial and residential building projects.

Hardworking maintaining smooth, error-free production lines. Operated and monitored automated machinery to guarantee output quality and conformance. Collaborative team player motivated to achieve daily targets. Methodical team member meets targets and deadlines in busy production environment. Experienced in machine maintenance and quality control, and has outstanding attention to detail. Committed to raising health and safety standards.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Tech Mahindra. Skilled in conflict resolution and customer relationship management, adept at leveraging problem-solving abilities and technical support knowledge to exceed performance metrics. Demonstrated success in improving user experience and contributing to sales growth through effective complaint handling and product knowledge. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Experienced & passionate Accounting professional ( Pursuing CMA USA) seeking a full-time Accountant position with extra skills in cost management and budget forecasting. Strong interpersonal skills, excellent time management abilities, and a knack for problem-solving. Proven track record of success. Eager to contribute expertise to a dynamic and growth-oriented organization.

Proven IT Sales Account Manager with a track record of increasing sales revenue through strategic account development and powerful negotiation skills. Excelled in building client relationships and leveraging CRM proficiency to exceed targets. Skilled in vendor management and client support, demonstrating exceptional business development acumen and client relationship building.

Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organised with strong attention to detail, mathematical acumen and GAAP knowledge.

Dynamic and results-driven Stock Market Sales Professional with over 10 years of experience in the financial industry. Proven track record of generating substantial revenue growth and consistently exceeding sales targets through strategic client acquisition and relationship management. Adept at leveraging in-depth market analysis and financial acumen to provide clients with tailored investment solutions. Strong communicator with exceptional negotiation skills, capable of articulating complex financial concepts to diverse clientele. Committed to maintaining the highest standards of integrity and compliance with regulatory requirements. Passionate about staying ahead of market trends and continuously enhancing professional knowledge to deliver exceptional client value.

Seasoned Operations and Customer Service Manager with a proven track record at Advario terminals previously known as " Oiltanking Terminal LLC", enhancing operational efficiency and customer satisfaction. Excelled in strategic planning and complaint resolution, driving significant improvements in productivity and safety standards. Skilled in Microsoft Excel and fostering strong team collaboration, consistently delivering projects within budget and time constraints. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

 As a self-motivated and amiable Orthodontist, I bring over 13 years of experience in examining patients' teeth for dental issues such as misalignment, overbites, crossbites, and cavities. I am proficient in providing treatments with the proper dental equipment and have a thorough understanding of braces, aligners, and jaw repositioning appliances. I excel in offering detailed instructions to patients before and after treatment procedures, ensuring exceptional care. 

Trilingual and highly motivated Emirati specialized in law and legal studies with core talents in research and analytical skills earned during my bachelor's program at Sorbonne University Abu Dhabi/Paris. I have a strong background in intellectual property law, fiscal and economic law, international legal framework, and sociological and philosophical studies. I’m eager to leverage my international academic background and cultural understanding for a challenging legal/law role within a national or multinational organization. Willing to travel and take assignments overseas if required.

Results-oriented Accounting Manager with 7+ years of experience in managing financial operations, budget planning, and strategic analysis. Proficient in accounts payable/receivable, financial reporting, and cash flow optimization. Demonstrates strong leadership and communication skills, and has a proven track record of utilizing financial software effectively while ensuring regulatory compliance. Dedicated to enhancing financial efficiency and contributing to organizational success.

Proven track record of enhancing office efficiency and team productivity at Edward Mensah through meticulous workspace organization and robust support in document management. Demonstrated reliability by streamlining supply replenishment and optimizing resource use, complemented by a commitment to fostering positive client relationships and team cohesion. Skilled in basic computer operations and renowned for exceptional time management. Dedicated Office boy with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Driven professional with a track record of surpassing sales goals at AL HAQQ MOBILE PHONE TR & COMPUTER LLC and enhancing manufacturing efficiency at Jamna Auto Industries. Expert in sales planning and quality assurance, adept at fostering client relationships and implementing Lean Manufacturing Tools. Skilled in business development and quality documentation, achieving significant revenue growth and operational improvements.

Dynamic Electrical Engineer skilled in planning, troubleshooting, overhauls, installations, adjustments and repairs on variety of electrical equipments. Qualified in engineering field with over 5 years of experience in appliance service.

Proven track record in neonatal nursing, exemplified by enhanced patient outcomes at Life Line Hospital. Specializes in incubator and ventilator management, demonstrating exceptional direct patient care. Advanced interpersonal communication skills fostered multidisciplinary collaboration, contributing to a significant reduction in infection rates. Expert in medication and IV administration, ensuring optimal infant health and safety.

Mechanical Engineering graduate with an MBA in Marketing, experienced in business development, car rental management, market research, and technical skills in AutoCAD and Microsoft Office. Proven track record of business growth in the automotive industry and import/export market. Adept in machinery maintenance and quality assurance.

Professional Experience

• Business Development Manager | Indian-based Company, Malaysia
2019 – 2020

• Developed and implemented business strategies to enhance client relations and business models.

Founder & Manager | Car Rental Business, Malaysia.
2016 – 2019

• Established and grew a successful car rental business while studying, managing operations and customer relations.

Intern | Mechanical Engineering Department, Linton University
2019

• Maintained and ensured machinery quality, gaining hands-on experience in maintenance and quality assurance.
Market Researcher | Self-Employed


• Conducted market research trips to China, learning about import/export of automobile parts and electronics.

EDUCATION

Master of Business Administration (MBA) in Marketing | Nilai University, Malaysia
2021-2024

Bachelor of Mechanical Engineering | Linton University, Malaysia
2015-2019

I am a passionate and a highly driven pilot who is currently operating as a Captain on the A320 series of aircraft. In the recent past, I have operated in the role of a Training Captain, which has allowed me to share my passion and enthusiasm with others. As someone who has worked within the safety department, I have a detailed understanding of the importance of strong CRM and non-technical skills.

A trustworthy, Dedicated and determined individual seeking for any available position where and skills and Business Administration can be fully utilized to improve the company's productivity.

An enthusiastic individual seeking a genuine position in a prestigious organization where continuous learning is available which would contribute to the development of my skills and experience. My professional aim mainly revolves around Management, business consultation, sales and making connections.

Experienced HR Assistant with five years of dedicated service in supporting human resources operations. Proficient in recruitment coordination, onboarding processes, and employee records management with a good knowledge of the UAE Labour Laws. Skilled in handling HR inquiries, facilitating training programs, maintaining confidential information and ensuring adherence to company policies and procedures. Seeking to leverage comprehensive HR knowledge and administrative skills to support organizational goals and enhance HR efficiency.

Dynamic Customer Service Specialist & Receptionist | Eager to Bring Exceptional Multitasking, Organizational Skills & Flexibility to Your Team


  Creative and passionate Supply Chain Management professional with excellent communication and interpersonal skills. With over 14 years of experience in SCM, inventory management, demand planning, budgeting, and negotiations, procurement embraces a "continuous improvement" approach and a multicultural environment.
  Microsoft Suite of Products, Stores and Inventory Management, Environmental Health & Safety, Quality Management, Occupational Health & Safety Management, Quality Circle forum (More than 15 Projects done)
  Skills: Sales Inventory & Operations Planning, Advanced M.S. Excel, Planning (Production, Capacity & Demand), Inventory Entitlement, Procurement, One ERP System, SAP/S4 Hana, Data Analysis, APO, Buying & Procurement, DP Tool, viz. Garvis.


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

 Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. 

Adept at managing bookkeeping, payroll, invoicing and general accounting functions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level accountant position. Ready to help team achieve company goals.

Playing a crucial role in overseeing the financial health of an organization, ensuring accuracy in financial reporting, compliance with regulations, and providing strategic financial guidance to support decision-making and long-term sustainability.

 To get an opportunity where can make the best of my potential and contribute to organization's growth.  Being an IT engineer in Information Technology industry for more than 3 years, working in different domains (Systems, Networks, Security), in addition, the ability to provide both application & technical support for clients/3rd parties, and administrate servers and various network components, documentation of all tickets and issues according to SLAs and deals with incidents, strong & professional, efficient communications and collaboration skills with working parties and in cross functional teams. 

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