After working at the Chicago Improv and Interacting with many customers on a regular basis I decided to pursue a career in the customer service/care Industry. I'm a hard worker and accomplish any and all tasks that are presented to me. I am currently looking to expand my horizons in a new role. I'm knowledgeable and have dealt with customers in all scenarios. I work well with others and am very organized/detail oriented.
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Results-driven Customer Success Manager with 8+ years in customer support, client advocacy, and data integrity management. Skilled in advanced data analysis, end-user technical support, and process optimization to enhance client satisfaction and retention. Proven experience managing a robust support queue of 700+ clients, delivering technical support, orchestrating company-wide training, and handling invoicing. Managed 185 SMB and 45 mid-market client portfolios, overseeing 1M+ units across 3,000 commercial and residential properties, with an average ARR of $2.1M and a 94% subscription renewal rate.
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Dedicated and driven Relationship Manager committed to maintaining firm excellence by providing positive client engagement to enhance their experience with E*TRADE from Morgan Stanley and drive business results.
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Competitive and driven CSM with a track record of turning challenges into opportunities, strengthening customer partnerships, and delivering long-term impact for both clients and company.
High-energy, strategic, results oriented professional with a passion for products and building relationships that drive business results. Extensive experience working with clients/partners, C-level executives and cross-functional teams in global settings.
Customer Success and Account Manager with experience building relationships, growing revenue, scaling operations, and navigating challenges and ambiguity at early-stage startups.
With over 8 years of experience in customer service management and operations, this dedicated and detail-oriented professional is committed to providing exceptional service. Expertise lies in resolving customer issues, enhancing satisfaction, and streamlining processes for improved efficiency. Proficient in Microsoft 365, Gorgias, and Shopify, with advanced skills in multitasking, problem-solving, and project management. By leveraging a strong customer service background and technical abilities, delivers results that drive positive outcomes for both customers and the organization.
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Commercial banking professional with experience supporting commercial and consumer lending through credit analysis, loan structuring, underwriting support, and portfolio administration. Skilled in analyzing borrower financial information, preparing credit packages, assessing repayment capacity, and collaborating with Relationship Managers and Credit Administration to facilitate sound lending decisions. Proven ability to manage loans from initial client discussions through closing while maintaining strong attention to risk, accuracy, and regulatory compliance. MBA with a strong analytical background and a passion for commercial credit and financial analysis.
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