Hire Top Customer Relationship Manager

Tina Hughes

Accomplished customer experience leader with 36 years at J.B. Hunt, including 12 years in management roles. Known for building high-performing teams, driving customer-centric strategies, and delivering measurable improvements in service and efficiency. Passionate about mentoring talent and fostering a culture of excellence. Ready to bring strategic leadership to a Director role.

Melissa Roberts

Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks. Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Charity Riley

Strong leader and problem-solver dedicated to streamlining operations to promote efficiency and meet project deadlines. Uses independent decision-making skills and sound judgment to positively impact company success.

Gabriel Gonzalez

Experienced identity verification and customer experience professional with progressive roles across Member Support Levels I–III, specializing in healthcare, I-9/USCIS compliance, secure authentication, and tiered verification for financial and government services. Proven team leader with experience managing a 20-member support team, handling escalations, ensuring regulatory compliance, and driving operational performance through coaching, training, and workforce coordination.

JUSTIN SALAS

People-first Customer Success Leader with a track record of building high-performing teams and leading with accountability. Experienced in leading teams managing complex, high-value accounts with ACVs from $70K to $1.2M. Known for developing talent through hands-on coaching and staying in the trenches, modeling what great looks like, and supporting the team through real-time feedback.

John Kaliviotis

Knowledgeable Senior Customer Success Manager with strong background in fostering client relationships and ensuring satisfaction. Leveraged extensive customer feedback to drive process improvements and enhance service delivery. Demonstrated expertise in customer retention strategies and conflict resolution.

Angela Langdon

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Mitchell Higgins

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.