Dynamic Customer Success Manager with a proven track record at Gusto, excelling in Sandler Sales Proficiency and strategic communications. Spearheaded initiatives that drove over $2 million in revenue like Gusto EOR, surpassing revenue targets by 25-35%. During my time at Gusto I have strived to become a leader by providing work stream weekly updates, creating and distributing sales resources while training many classes of new Gusties, and focused on community engagement while demonstrating exceptional training and customer retention skills.
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Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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I am an experienced manager offering 9+ year track record of cultivating customer loyalty and retention. I am very accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. I have superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer and associate feedback. I am great at developing a high functioning team and I am willing to learn and be open minded in all situations where the outcome means I come out a stronger leader!
TOP SKILLS
TOP SKILLS
While I paused my career, I have been able to pursue new learning opportunities, especially focused on organization and productivity. I've successfully managed property projects with efficiency and forged valuable connections in a new city. I'm excited about returning to work, and put my dedication and passion for ensuring customer success into a new job opportunity.
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Dynamic Customer Service Manager and Scheduling Coordinator with a proven track record at Primeal LLC, enhancing customer satisfaction and streamlining operations. Expert in Microsoft Office and adept at problem-solving, I significantly reduced customer complaints and scheduling conflicts. Skilled in fostering teamwork and implementing efficient, customer-focused solutions.
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Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
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Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
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