Adept at fostering customer loyalty and exceeding service expectations, I excelled as a Customer Service Cashier at The 3rd Wave Café and Greek Pastries Deli. My expertise in POS system operation and a proven track record in resolving customer complaints with empathy significantly enhanced customer satisfaction. Demonstrated reliability and exceptional interpersonal skills underpin my commitment to excellence in customer service.
TOP SKILLS
Customer serviceCustomer satisfactionReliabilityPatience and composureCash handling
Learning & Development Manager, Customer Service & Store OperationsSenior Training Specialist, Customer ServiceInstructional Designer, Customer ServiceTraining & Development Supervisor, Customer ServiceCustomer Experience Trainer & Event Coordinator
GameStopChewyPetland
University of Central FloridaFlorida International UniversityPolk State College
Auburndale, FL
Dynamic training professional with extensive experience in adult education, instructional design, and curriculum development. Proven track record in enhancing professional learning and development initiatives, alongside management and leadership development programs. Expert in instructional design methodologies, blended learning strategies, and adult learning theories. Technical proficiency includes eLearning tools such as Adobe Captivate, Rise 360, and Articulate 360, along with the full Adobe Creative Cloud Suite (InDesign, Photoshop, Premiere Pro, Illustrator, Audition). Additional proficiency in using online animation tools such as Vyond and Powtoon. Adept at utilizing various LMS platforms, including Bridge, Litmos, Absorb, Yoobic, and Canvas. Holds a Bachelor’s Degree in Organizational Communications from Florida International University (Summer 2021) and currently pursuing a Master’s Degree in Instructional Design & Technology at the University of Central Florida.
TOP SKILLS
Instructional designEmployee & leadership developmentClassroom facilitationCorporate learning & developmentOrganizational communication
MIDLANDS STATE UNIVERSITY 2010-2015 Pass 2.2Foundation College (2007-2008) A Level PassFatima High School (2005-2006) Olevel 9 Subjects
6121 Mkhosana Victoria Falls, ZW
Dedicated Customer Relationship Officer with over 7 years experience in banking, specializing in client relationship management, transaction analysis and processing, as well as account management. Proven track record in enhancing customer engagement and satisfaction through personalized support and education. I always welcome challenging environments that give me the opportunity to unlock my full potential and develop new skills.
TOP SKILLS
Customer relationship managementCross selling and up sellingComplaint resolutionAccount managementTransaction processing
Hermitage Hills Brake & Auto RepairAbercrombie & Fitch
Station Camp High SchoolMiddle Tennessee State University
Lebanon, TN
Focused Customer Service Manager with 10 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
TOP SKILLS
Account updatesBudgeting and reportingPersonnel training and developmentCustomer relationship management software (crm)Retail platforms
Seasoned Manager with proven success in Sales and Customer Support. Possess strong leadership skills, adept at building high-performing teams and implementing strategic plans to increase sales growth. Skilled in fostering long-term relationships with customers, ensuring top-notch service and enhancing customer satisfaction levels. Previous roles led to significant improvements in operational efficiency and revenue growth. Making sure customers left with a smile on there face whether they bought something or not.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer Success ManagerCustomer Success ManagerRevenue Operations SpecialistSenior Business Development RepresentativeAccount SpecialistClient Processing Representative
WebbulaPartsBaseGoCanvasBNY Mellon
Franciscan University
Steubenville
Dynamic Customer Success and Account Management professional with over 5 years of experience in SaaS, specializing in email hygiene and data-centric platforms. Founding CSM at Webbula, with a proven ability to drive over $2.5 million in revenue through strategic upselling, renewals, and client retention. Experienced in managing full customer lifecycles, from onboarding to expansion, across support and sales functions. Skilled in tools like Salesforce, HubSpot, Zendesk, and Jira, with a strong focus on building scalable processes, deepening customer relationships, and supporting long-term growth..
Results-driven Customer Success and Commercial Strategy professional with 6+ years of progressive experience in customer success management, sales strategy, and program design across high-growth tech companies including AWS and Amazon. Proven track record of building scalable programs that drive adoption, retention, and revenue growth across LATAM markets. Expertise in managing enterprise accounts, launching new market operations, and transforming at-risk clients into high-performing partnerships. Skilled at cross-functional leadership and data-driven decision making. Bilingual in Spanish and English.
