Goal-oriented expert with natural talents in developing and implementing successful strategies. Hardworking, performance-oriented leader offering proven expertise in project development, campaign enhancement, social media management, and community building. Prepared to bring 15+ years of progressive experience to the next role, and take on new challenges with a proactive and positive attitude to ensure a lasting impact on organization success.
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Knowledgeable in all mortgage products. Able to work under pressure and met all contract deadlines. Knowledgeable in DPA Work well with multiple Loan Officer in different states. Taking loans from submission to clear to close. Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
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Results-driven and bilingual Mortgage and Client Relations Professional with over 7 years of experience in mortgage lending, loan processing, customer relationship management, sales, and business development. Demonstrated expertise in guiding borrowers through all stages of the mortgage process, from initial consultation and credit review to loan approval and closing coordination. Skilled in analyzing credit profiles, evaluating financial documentation, identifying financing solutions, and ensuring a seamless customer experience throughout the lending process. Proven ability to build and maintain strong client relationships, generate new business opportunities, and collaborate effectively with Loan Officers, lenders, underwriters, processors, and cross-functional teams. Highly proficient in CRM systems, lead management, customer retention strategies, and pipeline tracking. Recognized for exceptional communication skills, attention to detail, problem-solving abilities, and a commitment to delivering outstanding customer service while supporting organizational growth and operational efficiency.
TOP SKILLS
To never be afraid to set goals for yourself, and never stop reaching for greatness. I am a women with strong Christian values. Reliable Manager skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks. Efficient Office Assistant with 10 years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Polite and attentive customer service offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
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Hardworking and dependable professional who takes pride in being on time, staying organized, and giving 100% to every task. I’m committed to learning, growing, and contributing to a company that values dedication and teamwork. I bring a positive attitude, strong work habits, and a genuine desire to build long-term success within the workplace.
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Customer Success Manager with a proven track record at Frog Street Press, excelling in software implementation and customer relationship management. Expert in data analysis and process improvement, I have driven high customer retention rates and enhanced user engagement through tailored onboarding and strategic collaboration. Committed to delivering exceptional results and fostering strong client partnerships.
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Operations and sales professional with over 4 years of day-to-day experience in the consumer packaged goods industry, specializing in wholesale operations. Skilled in managing the order flow between NetSuite and Third Party Logistics (3PL) partners and monitoring fully integrated EDI partners' compliance with Key Account EDI partners. Proven ability to ensure timely and accurate transmission of documents for completed integrations and monitor the EDI implementation of new accounts. Responsible for establishing and maintaining an accurate inventory representation and allocation balance between 3PL and NetSuite, as well as inputting and receiving inbound shipments. Demonstrated skills in NetSuite, 3PL communications and OMS, Shopify, SPS, Excel, Order Management and Order Flow, EDI processing and compliance. Data driven approach to forecasting an analysis for large data-sets comprised of both consumption and transaction data. Possess problem-solving and critical thinking skills in a fast-paced, high-growth environment.
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Dedicated Customer Care Specialist with advanced skills in oral and written communication, active listening and analytical problem solving skills. Enhances customer experiences by implementing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Provided excellent customer service for 9+ years.
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