Highly motivated and detail-oriented retail leader with 6 years of progressive experience managing multiple departments at Macy’s, now seeking to transition into a role in Workers' Compensation claims. Proven ability to lead investigations, resolve escalated issues, interpret company policies, and manage complex operational procedures. Adept at coaching teams, evaluating performance, and ensuring policy compliance. Ready to apply strong leadership, decision-making, and documentation skills in a fast-paced insurance environment focused on claim investigation and resolution
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I have extensive experience in account management and customer success, along with a comprehensive understanding of digital marketing for e-commerce and service-industry clients. Recently certified in Cloud Technologies (CDL Certification), I also possess skills in coordinating internal departments to foster company culture and achieve brand objectives.
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Energetic, hardworking, and able to tackle any obstacle with an almost over-the-top positive attitude. Great leadership abilities, able to convey messages and directions to others in ways that they will understand. Decisive and able to think critically and rationally about problems before approaching them.
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Dedicated and hard working, I am excited to start my journey in the dental field. I have 9 years experience of customer service, as I have a passion for helping others and giving the best experience possible no matter the industry. I am always seeking to gain more knowledge and learn new things. I am now ready to put to work my new set of skills and knowledge I have gained from D.A. Academy of NC. I have received my DAI course completion certificate and various certifications in my course.
TOP SKILLS
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Security-conscious and customer-focused team member with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and maximized loss prevention methods. Friendly and reliable in customer interactions offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
TOP SKILLS
Experienced Senior Relationship Manager networking with key stakeholders of companies such as C-Suite Executives, vendors, customers and clients. In-depth knowledge of CRM practices, risk analysis and business process improvement. Well-versed in forging strategic partnerships to drive revenue and acquire customers. Collaborative individual focused on increasing market share and exceeding client needs. Effective collaborator with dedication to reliability and open communication.
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Dynamic and results-driven Customer Relationship Manager with nearly 10 years of progressive experience in the hospitality sector. Proven track record in building and maintaining strong client relationships, enhancing customer satisfaction, and driving revenue through strategic upselling and service optimization. Skilled in team leadership, front office operations, and cross-functional collaboration to deliver exceptional guest experiences. Adept at implementing customer engagement strategies that improve retention and foster long-term partnerships. Recognized for strong communication, problem-solving, and a hands-on leadership approach that supports business growth and operational excellence.
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As Customer Relationship Manager at Prismm (formerly Allseated), I am dedicated to enhancing client experiences and ensuring the seamless integration of prestigious partners, such as Four Seasons and Invited Clubs, into our cutting-edge Vision platform. With a solid background in operations and social networking, I have successfully onboarded over 140 properties, significantly expanding our global footprint in the hospitality industry. In my previous role as Enterprise Account Manager, I sharpened my expertise in crafting detailed contracts and overseeing complex onboarding processes. The relationships I’ve built reflect my commitment to excellence and my ability to manage intricate event logistics with precision. At the heart of my approach is a drive to deliver exceptional service while expanding Prismm's esteemed network. Skilled in coordinating a wide range of events—ranging from corporate meetings to large conventions—I excel in managing multiple projects simultaneously, ensuring flawless execution and positive feedback from participants. Known for my creative problem-solving abilities and resilience under pressure, I consistently contribute to successful event outcomes. My strong negotiation skills and vendor relationship management have led to cost-effective solutions and enhanced experiences for all stakeholders.
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