Dedicated Customer Success Manager professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
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A results-driven Customer Success Manager with 10 years of experience building strong customer relationships and driving customer satisfaction. Seeking to leverage my expertise in customer success strategies, account management, and team leadership to contribute to the success and growth of a dynamic organization.
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As a Partner and Customer Success leader at SAP, I have managed a $15.5M ACV portfolio and driven strategic partnerships contributing to a €24M revenue impact. With expertise in executive advising and cross-functional collaboration, I excel in strategic planning and SAP solution enablement—enhancing partner capabilities and securing key Cloud ERP deals.
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Dynamic leader with extensive Human Resources experience at American Airlines, adept in airline operations management and fostering customer service excellence. Proven track record in enhancing team performance through effective on-the-job training and mentoring. Skilled in leveraging HR policies to drive recruitment and retention, demonstrating strong decision-making and problem-solving abilities. Dynamic and results-driven professional with extensive experience in employee training, recruitment and placement. Adept at balancing workloads among team members while providing clear instructions and on-the-job training to ensure compliance with established standards.
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I will start by saying I am a dynamic server with a proven ability to deliver exceptional customer service. I have expertise in effective upselling, cash handling, and multitasking in high-pressure environments. I started in food service at age 11, helping in the kitchen of one of our family restaurants. We had a total of 34 restaurants spanning 5 states for over 3 decades with 8 separate concepts. My Step father was president of Arkansas Hospitality association and my love of all things culinary blossomed at Cajun's Wharf (owned by Mary Beth Ringold AHA President the year after my father's term ended). I have been trained for and have worked all tasks in the restaurant industry. I have worked with and know the subtle nuances that separate an establishment from a fine establishment. I left the industry to pursue a career in sales for Heartland Payment Systems (National Restaurant ASSN endorsed merchant services provider) where I worked before and after college. In sales I refined my customer relationship skills. I have lobbied in Washington DC on behalf of the Louisiana Delegate of the National Restaurant Association in 2016, and my mother was the first female board member voted onto the board of directors of the Louisiana Restaurant Association. For me, the restaurant business has been a lifelong, family affair that I am very passionate about. The guests are the number one reason I love the restaurant business. Caring for others is in my genes and is my passion. I am attentive, intuitive, traveled, and extremely well versed in cuisine ranging from Cajun food, Mexican/Latin American, classical French, Italian, and more. I've tasted well over 400 wines and have an advanced palate for suggestions and pairings. My propensity for asking proper questions makes such tasks natural for me.
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Results-driven Team Lead known for exceptional productivity and efficient task completion. A solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
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As a 3D Playground Designer, I specialize in creating detailed 3D renderings and site layouts for commercial playground projects.
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Dynamic Customer Service Manager at Aj Fine Foods with a proven track record in enhancing customer satisfaction and loyalty. Skilled in problem-solving and team leadership, I excel in shipping and warehousing operations, ensuring efficient order fulfillment and training new hires to optimize performance. Committed to delivering exceptional service and support.
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