Customer Success and Service Delivery ManagerProperty Management Field TechProperty ManagerVOIP Porting SpecialistImplementation Manager
Point PickupBusiness ConnectionsAccent Properties8x8 Inc
Saint Lawrence Academy
San Jose, CA
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Over 10 years maintaining customer satisfaction and contributing to company success. I am seeking to further my career with a company that maintains strong cultural values, an inclusive environment and promotes a growth mindset.
Customer Experience ManagerManager of Guest Services and ParkingParking Enforcement SupervisorField Operations Manager
FLASHVivint Smart Home ArenaCity of BoulderUniversity of Denver
Southern Utah University
Salt Lake City, UT
A dynamic problem-solver with a passion for technology, adept at seamlessly bridging the gap between hardware and software. I thrive in leading diverse teams to achieve extraordinary outcomes, with a keen eye for meticulous event management and a natural gift for conflict resolution. With a track record of turning challenges into opportunities, I am driven to create a positive impact in the world of technology through my expertise in troubleshooting, leadership, and exceptional interpersonal skills.
TOP SKILLS
Technical account managementSalesforce softwareClient base retentionProblem solverTechnology
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Customer Success ManagerEnterprise Customer Success ManagerDeputy SheriffCustomer Success ManagerSales Lead
KnowBe4Time DoctorManatee County Sheriff's OfficeHoveroundBest Buy
Cameron High SchoolManatee Technical College
Parrish, Training
Experienced Customer Success Manager bringing 4 years of quality performance in customer support supervisory roles. Skilled in Logo retention and net dollar retention, I meet or exceed my goals every quarter. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Customer Service Manager and Licensed AgentDirector of Patient AdvocacyAccount Specialist and Licensed AgentAccount Specialist
John Gramlich AllstateFairPriceCody Long Allstate90 Degree Benefits
Abilene Christian UniversityFrank Phillips College
Borger, TX
Account Specialist with 15 years of experience in customer service and account management within the property & casualty and medical third-party insurance industries. Seen for showing professional, equitable, and customer service while creating strong relationships with clients, colleagues, and business partners. Proficient in Microsoft Office, Windows, Salesforce, Lead Manager, Agency Zoom, Quick Claim, SDS, WLT, and other third-party administrator software systems. Demonstrated ability to manage heavy workloads, prioritize multiple tasks, meet specific deadlines, and maintain strong organizational and communication skills in a fast-paced environment.
TOP SKILLS
Communication: strong written and verbal communication skills displayed through professional experience and recognized for the outstanding student award in american history at frank phillips college (may 2022).Confidentiality & compliance: completed hipaa privacy and compliance training (february 2023) with a strong knowledge of confidentiality measures and sensitive information handling.Time management: proven ability to efficiently multitask, prioritize responsibilities, and manage heavy workloads while successfully maintaining full-time employment and a full college course load (august 2022 – current).Customer service: over 15 years of experience providing excellent customer service, conflict resolution, including de-escalation, and quick problem resolution for clients, customers, and vendors through phone and email communication.Self-motivated: highly motivated professional with significant remote work experience in fast-paced, high-stress environments, demonstrating strong responsibility, productivity, and time management skills (october 2018 – present).
ICICI BankSan Francisco Bay Area MomsState Bank of India, SBI
Bharath UniversityUC Berkeley Extension
Cupertino, CA
Relationship Manager experienced at managing business operations in Financial organizations. Expertise in employee oversight, customer relationship management and management skills. Ambitious at expanding personal accomplishments and business goals.
TOP SKILLS
Client relationship managementProficient in microsoft excel & google suitePlanning and coordinationSales proficiencyEffective customer communication
Customer Experience ManagerCustomer Service ManagerCustomer Service SupervisorCustomer Service Support SpecialistCustomer Service Representative
Newegg Inc.
Mt. San Antonio College
San Dimas, CA
Experienced contact center leader with 8+ years in customer support, training, QA, and team management. Proven success in improving CSAT, QA scores, and agent performance through coaching, process improvements, and cross-functional collaboration. Skilled in handling escalations, managing high-impact teams, and driving operational efficiency. Known for developing talent and leading initiatives that enhance the overall customer experience.
Customer Success ManagerSales DevelopmentIntern for Dean of CommunicationsMarketing InternOffice Management
Hinduja Global SolutionsCognito LawUniversity of AlabamaAlabama PowerMaynard Cooper Gale Law
University of Alabama
Dallas, TX
As a young man looking to enter the world of Customer Management my career objective is to find a company that can help facilitate my growth and development in this field.
