Motivated Customer Service Manager recognised for enhancing customer satisfaction and team performance. Known for transforming call centre operations, reducing complaint resolution times, and boosting customer retention. Proven at fostering positive work environment, leading to higher employee morale and productivity.
TOP SKILLS
Loyalty programmesMulti-channel communicationReturns handlingKpis setting and trackingMotivational leadership
AltrataSelf-EmployedDroomsSS&C IntralinksOTA InsightSiteMinderGeorgesonQuacquarelli SymondsAs Nature IntendedCapsule ShowShiseido Group (BPI)Inditex Group (ZARA)
Surrey UniversityBirkbeck, University of LondonISC Business School
London, Royaume-Uni
Specialist in Customer Success and enterprise SaaS solutions with 10+ years of experience across M&A technology, data intelligence and real estate. Experienced in managing strategic Fortune 1000 and advisory clients, leading onboarding, adoption and high-value implementations across EMEA. Strong background in virtual data rooms (SS&C Intralinks, Drooms) and data platforms (Altrata), supporting due diligence, fundraising and complex transactions. Recognised for driving product adoption, client retention and stakeholder alignment across legal, finance and advisory environments. Previously with SS&C Intralinks and now managing enterprise relationships at Altrata. Based in London with full UK working rights.
Bossier Parish Community CollegeNORTH CADDO HIGH SCHOOL
Vivian
Results-oriented Customer Success Manager with demonstrated success in revenue cycle management and client engagement, prioritizing customer satisfaction and driving team effectiveness.
Customer experience managerTechnical service desk managerCorporate travel agent
ConfermaCapita Travel and Events
St Paul's Catholic High School
Manchester, Chw
Accomplished client relations specialist with a strong focus on customer experience strategy development and relationship management. Demonstrates exceptional interpersonal communication and tactful diplomacy, effectively utilising feedback to enhance customer service and resolve complaints. Skilled in decision making under pressure, employee management, and training and development, with a proven track record in performance management and brand advocacy. Committed to analysing customer needs to drive satisfaction and loyalty while adeptly managing multiple tasks.
Diligent Customer Experience Manager, successfully satisfying customers with creative and knowledgeable solutions. Motivating teams of customer service professionals to improve customer ratings, reduce complaints and increase business.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
TOP SKILLS
Customer experience strategy developmentDecision making under pressureTactful diplomacyFeedback utilisationCustomer relations
Customer Support Manager IISR. Specialist, Wireline Billing SupportBilling Support Specialist IIBilling Support Specialist
T-MobileSprint
Eastfield CollegeVideo Technical Institute
Dallas, TX
Detail-oriented and enthusiastic professional bringing 32 years of quality performance in customer support and supervisory roles. Skilled in mentoring team members to deliver exceptional service and team morale through effective communication and positive feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Exceptional abilities are displayed in conducting research, problem solving, prioritizing simultaneous tasks, and tactful and diplomatic communicator. Leverage resourcefulness, project management, critical thinking skills, and superior work ethic for top job performance.
Sr Manager, Customer Care Business PerformanceDirector of Call Center OperationsCall Center Operations ManagerSales and Service ManagerSales ManagerFinancial Center ManagerCall Center Operations ManagerQuality Control Supervisor
BOLD, LLCCapital Vacations`Rosen Hotels and ResortsInnovel SolutionsUniversal Nissan and HyundaiAdvance AmericaCelebrity ResortsStarwood Hotels and Resorts
Central High School
Aguadilla, PR
Forward-thinking Executive with proven record of accomplishment in Hospitality, Financial and Sales industries with over 20 years of successful experienced career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Diligent in driving profit maximization through multifaced business approaches.
TOP SKILLS
Process improvementsStrategic planning and executionOperations oversightStaff managementSocial media
Business Banking Relationship ManagerBusiness Banking Specialist IIIUniversal Banker
U.S. Bank
Independence High School
Sacramento, Usa
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
TOP SKILLS
Business relationship managementStrategic & maximizing abilitiesHigh engagement with partners & business linesAgile minded/quick adaptorStrong written & verbal communication skills
Integer Holdings CorporationOlympus Corporation Of The America'sGyrus ACMIAerotek/Medtronic
Temple University Fox School of Business
Chaska, MN
Accomplished and creative medical device and OEM Sales Support and Customer Operations Manager possessing expert change management skills, team leadership, planning, and organizational skills built during a successful career with results driven approach with multi site call center, sales support, contracts, 3rd Party Logistics, Scheduling, Lifecycle Management and onsite event support.
Extensive experience as a subject matter expert, testing, training, content development and roll out of new systems to support the operational goals of the company.
Proven to consistently lead by example, improve productivity, business and customer service objectives while
focusing on improving operations through effective employee motivational strategies and strong regulatory and compliance policy enforcement. Proven record of driving continuous improvement through best practices, market trends, and regulatory requirements.
Strong ability to develop and streamline corporate initiatives to drive improvement, reduce waste, sustain compliance initiatives.
Strong technology and new system implementation skills with proven record of turning around struggling company operations to achieve sustained growths and morale-building abilities to enhance employee engagement and productivity.
TOP SKILLS
Operations management.Data collection and analysisContract and business process development.Excellent verbal and written communicationStaff management and team building.
