Experienced with customer relationship management, ensuring client satisfaction and retention. Utilizes proactive strategies to address customer needs and enhance engagement. Knowledge of effective communication and problem-solving for optimal customer success.
Customer Account ManagerLead TechnicianTechnicianAccounts Payables SpecialistCustomer Service Representative
Southern Roofing and RenovationsNetwork Communication SystemsCentral Technologies Inc.Security Bank
Mississippi State UniversityCourseraDyersburg High School
Dyersburg, TN
Customer-focused professional with experience spanning account management, technical leadership, and financial operations. Proven ability to manage client relationships, navigate insurance claim processes, and deliver clear communication across stakeholders. Skilled in leading technician teams to install, upgrade, and troubleshoot fiber optic and structured cabling systems, including CAT6, CAT6a, and CAT8. Experienced in implementing surveillance and networking technologies, training end users, and ensuring reliable system performance. Background in financial operations handling accounts payable, balancing daily ledgers, and processing transactions with accuracy. Strong record of adaptability across customer-facing, technical, and operational roles.
TOP SKILLS
Performance analysisImplementation of business strategiesClear and concise communicationInstallation support and service managementDiagnosing system issues
Experienced Customer Success Manager with a proven track record in driving customer success, managing projects, and achieving social media growth. Successfully led success initiatives for multiple startups and owned viral social media brands. Proficient in onboarding VIP creators, optimizing content strategies, and utilizing tools such as email marketing and product launches. Demonstrated expertise in Hubspot, TikTok, Zapier integrations, and platform management.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Customer Service ManagerRepresentative PayeeData Entry Clerk
Forever 21Sunflower Payee ServicesSan Joaquin County Human Services Agency
Stepful Inc.Online
Sparks/Reno, NV
Certified Medical Administrative Assistant (CMAA) with foundational training in medical office procedures, patient scheduling, and healthcare documentation. Recently certified and eagar to begin a career supporting clinical teams through excellent organization, communication, and attention to detail. Committed, and delivering compassionate administrative support. Seeking and internship or entry-level position to gain hands-on experience.
TOP SKILLS
Customer serviceTime managementMicrosoft outlook, word, and excelHealthcare lawMedical terminology
University of North Carolina At WilmingtonCape Fear Community College
Southern Pines, NC
Industrious salesman with a proven track record in relationship building, business development, and problem-solving. Highly self-motivated to get results through natural interpersonal skills, perseverance, and integrity. Looking to join a business and team that is equally result-driven.
TOP SKILLS
Competitive mindsetIntuitively assesses business needsExcels at client acquisition and retentionInterpersonal communication skillsQuick relationship building
CengageUS Health AdvisorsMy WindowsHell on Wheels Party TourUnited States Marine Corps
Lincoln College of TechnologyBelmont UniversityWynne High SchoolEast Arkansas Community College
Nashville
Honorably discharged U.S. military veteran with a strong foundation in leadership, communication, and time management, now transitioning into technical project management. Proven ability to manage client relationships, coordinate cross-functional teams, and deliver results in high-pressure environments. Experienced in leveraging tools such as Microsoft 365, Salesforce, and other CRM platforms to streamline operations and support strategic initiatives. Skilled at translating business needs into actionable plans, aligning technology with strategic goals, and delivering measurable outcomes through adaptability, a solutions-oriented mindset, and a commitment to excellence.
Customer Service Shift ManagerCustomer Service Cashier
Dairy Queen
Williams High School
Williams, AZ
Adept at leading customer service teams, I excelled as a Customer Service Shift Manager at Dairy Queen, enhancing team collaboration and customer satisfaction. My proactive approach and keen attention to detail resulted in a noticeable improvement in employee engagement and operational efficiency. Skilled in effective communication and time management, I consistently ensured excellence in service delivery.
TOP SKILLS
Employee engagementPositive attitudeTeamwork and collaborationCustomer serviceTime management
