Experienced human resource professional with expertise in multiple functions within a highly matrixed organization. Extensive background in human resources includes Employee Relations, Employment Investigations, HR Business Partner, Recruiting, and Benefits. Strengths include strong relationship skills; successfully navigate urgent issues within the highest levels of company Executives.
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Dynamic Customer Service Manager with a proven track record at SG Morris Co. LLC, enhancing customer satisfaction and retention through effective problem-solving and team leadership. Skilled in CRM software and committed to high service standards, I successfully reduced complaints and improved response times, fostering a collaborative environment that boosts team productivity.
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Customer Service Manager with extensive experience at Keepsake Quilting, specializing in client relations and data management. Proficient in NetSuite and Gorgias, successfully resolved complex issues, resulting in increased customer satisfaction and retention rates. Strong supervisory skills combined with telecommunications expertise contribute to team success and operational efficiency.
TOP SKILLS
Accomplished Customer Care Manager and Lead Flight Attendant at Alaska Airlines, adept in CRM software and inter-department collaboration. Streamlined provider enrollment at In Home Support Services, enhancing efficiency. Skilled in training and mentoring, with a proven track record of improving team performance and customer satisfaction.
TOP SKILLS
Experienced and results oriented customer service and retail management professional with 10 plus years of working in multiple retail environments. A proven track record of proficiency with dealing with customers. Motivated with strengths in supervising employees and promoting a culture consistent with excellent customer service. Skilled in employee relations, inventory organization, and visual merchandising with a commitment to creating an environment that is conducive to achieving increased sales and customer retention
TOP SKILLS
Dynamic Customer Service Manager with a proven track record at Navy Federal Credit Union, enhancing customer retention through exceptional problem-solving and relationship-building. Skilled in staff management and inter-department collaboration, I implemented quality control measures that significantly improved service standards and customer satisfaction. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
TOP SKILLS
Dynamic leader committed to uplifting others and fostering authentic relationships grounded in care and respect. Embracing challenges, taking calculated risks, and learning from setbacks are vital elements for personal and professional development.
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Personable Senior Relationship Manager experienced in management, account management and cross-selling. Meticulous, conscientious and methodical in approach.
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