Hire Top Customer Relationship Manager

Shawn Rathke

A Customer Success Manager since the launch of Avaya Cloud Office (ACO) platform April of 2020. The last 15 months as the manager of the same, now larger CSM Team. Previous work experience has all been in sales. A comprehensive skill set that would be valuable to any customer success organization. Honed abilities in account management, improving performance, and driving customer satisfaction, while ensuring problem free renewals, and driving sales opportunities along the way. Excellent communication skills, written or spoken, along with a people-centric nature help to contribute to a collaborative team approach, while balancing the need for singular attention on an individual account level.

Jennifer Heath

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Matthew Elliott

Experienced with fostering client relationships and delivering tailored financial services. Utilizes strategic planning to enhance client satisfaction and drive business growth. Track record of applying critical thinking and communication skills to navigate complex financial needs.

Stacey Swoboda

Eager to utilize 28 years of experience in the transportation industry. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Brenda Reed

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Nikitah Day

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Reema Gruenspecht

Strategic Customer Success and Solutions leader with 15+ years of experience partnering with enterprise organizations—including Fortune 100 companies—to maximize SaaS adoption, customer retention, and business value. Currently manage a portfolio of 32 enterprise customers representing $3.5M in Annual Recurring Revenue while delivering 95%+ Gross Revenue Retention through consultative engagement, executive relationship management, and proactive customer success planning. Throughout my career, I have served as the trusted advisor between customers and product teams, helping organizations implement complex technology, accelerate adoption, improve operational workflows, and achieve measurable business outcomes. I am experienced in collaborating across Sales, Product, Engineering, Marketing, and Support to influence product strategy, advocate for customer needs, and identify opportunities for growth. I am passionate about leveraging AI, data-driven insights, and customer enablement to build long-term partnerships and deliver exceptional customer experiences.

Amber Clegg

Highly empathetic and organized professional with 20+ years of experience in high-stress customer care management, transitioning into special education support. Proven expertise in crisis de-escalation, conflict resolution, and utilizing positive reinforcement to manage challenging situations. Skilled at tracking detailed data, collaborating with cross-functional teams, and adapting strategies to meet individual needs. Eager to provide dedicated, patient behavioral and academic support to students in specialized school programs.