Strategic Enterprise and Customer Success Leader with 13 years of experience driving value realization and growth in Fortune 500 sectors. Manages an $18M ARR portfolio while achieving 100% Gross Revenue Retention and generating over $1M in expansion revenue. Integrates technical workflow and analytics to deliver operational and financial results, standardizing implementations and enhancing customer adoption across diverse enterprise accounts.
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Business-focused professional with 10+ years of experience supporting enterprise technology, troubleshooting user issues, improving business processes, and driving technology adoption in a fast-paced financial environment. Associate of Systems Information Technology with Scrum Master, Business Analytics, and Project Management Certifications.
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Results-driven and customer-focused retail leader with over 8 years of experience delivering exceptional client experiences, driving operational excellence, and developing high-performing teams. Proven success in coaching associates, improving store performance, building lasting client relationships, and achieving key business goals. Backed by military leadership experience, I bring accountability, adaptability, and a client-first mindset to create strong teams and drive business results.
TOP SKILLS
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking. Proven ability to cultivate strong client relationships, manage complex accounts, and identify strategic cross-selling opportunities.
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Project coordinator and customer success professional with a background in SaaS implementation, healthcare IT, and enterprise client support. Coordinates onboarding, platform migration, and project tracking using Smartsheet, Salesforce, and ServiceNow while supporting adoption, retention, and clear communication across technical and business teams.
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Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking in fast-paced environments. Achieved team goals through effective collaboration and resolution of escalated customer support issues. Focused on continuous learning and seeking opportunities for growth.
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Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
TOP SKILLS
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
TOP SKILLS

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