Accomplished and creative medical device and OEM Sales Support and Customer Operations Manager possessing expert change management skills, team leadership, planning, and organizational skills built during a successful career with results driven approach with multi site call center, sales support, contracts, 3rd Party Logistics, Scheduling, Lifecycle Management and onsite event support. Extensive experience as a subject matter expert, testing, training, content development and roll out of new systems to support the operational goals of the company. Proven to consistently lead by example, improve productivity, business and customer service objectives while focusing on improving operations through effective employee motivational strategies and strong regulatory and compliance policy enforcement. Proven record of driving continuous improvement through best practices, market trends, and regulatory requirements. Strong ability to develop and streamline corporate initiatives to drive improvement, reduce waste, sustain compliance initiatives. Strong technology and new system implementation skills with proven record of turning around struggling company operations to achieve sustained growths and morale-building abilities to enhance employee engagement and productivity.
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Proactive and meticulous customer success manager with over 15 years of experience in software and hardware industry. Experienced customer success manager with a track record of increasing customer satisfaction and retention rates. Skilled in building relationships with clients and identifying opportunities for growth. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
TOP SKILLS
Results-driven professional with experience driving operational excellence, process improvement, and team development. Proven track record of managing cross-functional teams and developing successful strategies to drive growth, increase revenue, and reduce costs. Adept at leading budgeting, forecasting, and planning activities.
TOP SKILLS
Enthusiastic Telephone Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Bringing expertise in cold and warm calling. Meet targets consistently by tenaciously pushing past customers' skepticism with informative, conversational style.
TOP SKILLS
Performance-driven AVP Sales Leader with 20 + years of combined Auto finance and Mortgage experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
TOP SKILLS
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing a 21-year background maintaining customer satisfaction and contributing to company success. Skilled in sales management, office administration and customer service. Proven success in developing high-performance and engaged teams and streamlining day-to-day office activities.
TOP SKILLS
Natural people-driven leader with multi-industry experience including sales, administrative/data entry, operation logistics, hospitality management, event coordination and team development. Excellent communication skills and comfort partnering with multiple stakeholders within the business to drive success by understanding the big picture. Record of performance in meeting organizational objectives to increase operational efficiency with accuracy. Creative problem solver that also has a strong understanding of rules and compliance.
TOP SKILLS
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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