Customer Service ManagerCustomer Service SupervisorSuperintendentCity Carrier
United States Postal Service
John F. Kennedy Senior High School
New Orleans, LA
Accomplished Customer Service Station Manager with a strong track record in labor relations and staff development. Expertise in conflict resolution, grievance mediation, and training program development, contributing to improved employee relations and operational success within diverse teams.
TOP SKILLS
Customer service managementDispute resolutionDispute resolution techniquesClient relationsRemote team leadership
Manager, Customer Service and DropshipCustomer Service Assistant ManagerCustomer Service SupervisorCustomer Service Team Lead and TrainerCustomer Service RepresentativeEcommerce Fulfillment SupervisorEcommerce Fulfillment Team LeadDistribution Center Team Member
Eastern Mountain Sports & Bob's StoresEastern Mountain Sports, Bob's Stores and Sports ChaletEastern Mountain Sports and Bob's StoresEastern Mountain Sports
Conval Regional High School
Antrim, NH
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Supply chain and procurement professional with experience supporting material planning, production-aligned purchasing, and high-volume supply execution across 65,000+ active item environments. Proven ability to execute demand-driven replenishment, manage supplier performance, and ensure material availability aligned to production requirements. Strong background in ERP-driven procurement execution (Oracle/Biceps), expediting, KPI reporting, and cross-functional coordination across procurement, planning, logistics, and operations.
Dynamic sales and account management professional with over a decade of experience in the defense, telecommunications, and SaaS industries, including a successful tenure at L3Harris Technologies. Expertise in managing and expanding enterprise and government accounts, consistently delivering over $700K in upsell revenue and $600K in new business. Proficient in driving strategic growth and ensuring compliance with ITAR, AES, TSA, and FDA regulations while excelling in consultative sales of mission-critical communication and security technologies. Highly skilled in engaging with executives, engineering, and procurement teams to foster adoption, retention, and long-term client success.
Customer Success ManagerRenewal RepresentativeAccount ManagerBusiness Development RepresentativeUser Services RepresentativePhotojournalist
LogMeIn Inc. / GoTo TechnologiesLogMeIn Inc.CBS 5 News
St. John Fisher College
Dedham, MA
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
TOP SKILLS
Operational efficiencyRenewing accountsCustomer account reviewConsultative selling techniquesChange management process
Senior Customer Success ManagerSolutions ExecutiveDirector of SalesHead of SalesRegional Account DirectorRegional Director
Monocl (Acquired by Definitive Healthcare)Enter.health RCMScreenleapTherapyNotes EMRAdeccoHealthcare Services Group
Illinois State University
Ellicott City, MD
Experienced Sales and Customer Success leader with over 17 years of experience, with 14 of those years being in the Healthcare vertical. Excellent reputation for resolving problems and improving customer satisfaction.
TOP SKILLS
Account managementClient relationsStrategic account developmentActive listenerRelationship development
Manager, Customer Service and Inside SalesSupervisor, Customer Care and Inside SalesSenior Customer Care RepresentativeInside Sales Account ManagerCall Center SupervisorClient Service ManagerCall Center Manager
Geistlich Pharma North AmericaHutchinson Plumbing Heating Cooling LLCLaw Offices of Eric ShoreMarshall and Swift/Boeckh
McCorristin Catholic Academy
Bordentown, NJ
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
TOP SKILLS
Team leadershipTime managementVerbal and written communicationStaff training and developmentStrategic planning
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
TOP SKILLS
Call center operationsOne call resolutionContinuous improvementsAccount authorizationsScheduling and coordinating
