Hire Top Customer Relationship Manager

Brandon Feraco

Dynamic, results-driven professional with 8 years of automotive industry experience supporting dealership clients through performance analysis, lead optimization, and customer engagement strategies. Proven ability to analyze key performance indicators and translate data into actionable insights that improve dealership performance and strengthen long-term client relationships. Recognized for a consultative, data-driven approach focused on enhancing lead quality, increasing conversion rates, and driving measurable account growth and retention across automotive retail environments. CarNow President’s Club Award recipient (2020 & 2024).

Rena Newby

Customer care and operations leader who helped scale a support department from 6 to 200+ employees during 3,200% company growth. Experienced in recruitment coordination, interviewing, training, and transitioning teams to fully remote operations during the pandemic. Seeking to apply people-focused leadership and operational expertise in HR, recruiting, and onboarding functions.

ANTHONY M. ROBINSON

Visionary and data-driven Customer Experience executive with a proven track record in scaling global CX operations, driving customer advocacy, and transforming support functions into strategic growth engines. Over 10 years of leadership in designing end-to-end customer journeys, implementing VOC programs, and partnering cross-functionally to eliminate friction and deliver measurable business outcomes. Recognized for building empowered, high-performing teams and architecting seamless, AI enabled support strategies across enterprise SaaS environments. Passionate about leading with curiosity, challenging the status quo, and aligning CX with revenue growth.

Cristina Scott

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Meaghan Odum

Dedicated and results-driven professional with extensive experience in leading and executing complex projects within the healthcare industry. Proven expertise in managing cross-functional teams, overseeing project lifecycles, and ensuring the timely delivery of high-quality outcomes. Skilled in coordinating with diverse stakeholders, including healthcare professionals, IT teams, and executive leadership, to drive project objectives and exceed client expectations. Committed to delivering innovative solutions that enhance patient care and drive organizational growth. Adept at fostering client relationships, optimizing operational efficiency, and implementing strategic initiatives to achieve exceptional customer success.

Amanda Craig

Results-driven and proactive leader using big picture thinking to achieve business success in complicated situations. Documented strengths in building and maintaining relationships with diverse range of stakeholders and cross-functional teams. Highly analytical, solving complex problems. Effective verbal and written communication with excellent listening skills. Data-supported and customer-focused decision making. Valued and supportive team member and mentor.

Varun Gorur

Experienced Senior Customer Experience Program Manager with a strong background in relationship management and strategic planning. Currently serving as a Senior Customer Experience Program Manager at Microsoft on the Copilot Growth team, helping achieve ROI and adoption for the Microsoft Copilot customers. Former Customer Experience Program Manager (Sr. CSM) on the Glint team for 4 years and Senior Consultant at Korn Ferry for six years, working in Toronto and Dubai offices. Deep understanding of client needs, delivering customized solutions. Expertise in talent management and organizational development, optimizing performance for clients. Previous roles in IT and ITes sectors at IBM, FirstSource, and EF Education in Bangalore. Solid foundation in project management, process improvement, and cross-functional collaboration. Successfully managed complex initiatives in fast-paced, dynamic environments. Professional development includes Product Management certification from Cornell University. Master's degree in International Business from Heriot-Watt University. Bachelor's degree in Electronics & Communication Engineering from SJB Institute of Technology. Fluent in English, Hindi, and Kannada for effective communication with diverse clients and colleagues. Multilingual capability for building strong relationships and fostering collaboration. Passion for the outdoors and travel fuels creativity and broadens perspective. Thrives in dynamic and ever-changing work collaboration, professional opportunities, or share travel recommendations

Kodi Howard

Highly desirable customer service manager with seven years of experience leading a team of employees in providing excellent customer service, working closely with vendors, and maintaining an efficient warehouse. Passionate and conscientious guest service agent with seven years of experience providing high-quality customer service. Skilled and professional customer service manager with seven years of experience managing teams of customer support representatives, organizing and tracking reports, ensuring efficient operations, and participating in training sessions.