Service/Operations Manager, Customer ExperienceAssistant Service ManagerService TechnicianPlumbing ApprenticeRoofing/Siding Installer
F.A.O'Toole Office and Industial SystemsF.A.O'Toole Office and Industrial SystemsBush Plumbing and HeatingEmerald Roofing
Franklin Senior High
New Freedom
Results-driven service operations manager with expertise in process improvement, equipment maintenance, and compliance training. Proven ability to enhance service delivery and optimize scheduling for maximum efficiency.
TOP SKILLS
Customer relationship managementOperations managementProcess improvementScheduling and dispatchingRegulatory training
Customer Care Team ManagerCustomer Service Team SpecialistSenior Customer Care SpecialistBusiness InstructorProject ManagerConsumer Advocate Analyst
Alight SolutionsWells Fargo
University of North Carolina At Charlotte
Greensboro, NC
HR BPO People-first customer service and HR BPO leader with 30+ years of experience supporting high-volume, highly regulated service environments across HR, benefits, and financial services. Proven record of leading, coaching, and developing high-performing contact center teams to exceed service level, quality, compliance, and customer satisfaction KPIs. Recognized subject matter expert in escalation management, call quality programs, training delivery, and client partnership. Known for driving accountability, continuous improvement, and exceptional customer experience while maintaining strong compliance standards.
TOP SKILLS
Contact center leadership (voice, email, chat)Hr bpo & benefits administration (health and welfare, payroll, workforce administration, leave of absence, recruiting, onboarding, defined benefits, defined contributions, retirement administration, hsa, fsa, cobra)Kpi & performance management (aht, fcr, quality, csat, adherence), people leadership, coaching & development plansEscalation & complex issue resolution, call quality monitoring, calibration & audits, training, onboarding & knowledge managementClient & stakeholder partnership, workforce compliance & attendance management, data analysis & performance reporting
Customer Service ManagerPatient Access RepresentativeAssistant Manager
WinndixieBrookwood Medical CenterBrunos Grocery
WestEnd High School
Homewood
Results-driven Customer Service Manager with over 16 years of experience in enhancing customer experiences and team performance. Expertise in implementing quality control measures and analyzing service trends to drive operational improvements and achieve company goals.
TOP SKILLS
Employee trainingTeam leadershipTime managementScheduling and coordinatingPerformance management
Manager/Customer Service RepresentativeChiropractic Assistant
sandy bottoms spaChiropractic Office
Institute of Technology
Modesto, CA
Results-driven professional with extensive experience in customer service and patient care. Proven ability to communicate effectively and collaborate within teams. Expertise in enhancing service delivery in fast-paced environments.
TOP SKILLS
Customer serviceAppointment schedulingInventory managementPatient care terminologyTeam collaboration
BarclaysLife RealtyHoney PunchKeller WilliamsCaesars Forum Shops/Simon PropertyUniversal Studios Hollywood
California Coast UniversityKey Realty SchoolMoorpark CollegeSimi Valley High School
Henderson, NV
Experienced with resolving customer issues efficiently and effectively. Utilizes strong problem-solving skills and communication abilities to deliver exceptional customer service. Track record of maintaining high customer satisfaction and fostering positive client relationships.
Results-driven Customer Success Manager with proven success in cultivating relationships and improving retention. Expertise in data analysis and solution development tailored to client needs.
TOP SKILLS
Customer successCustomer relationship managementSolution developmentData analysisSoftware training
Results-driven logistics professional with extensive experience at Ryder and other transportation companies, specializing in quality assessment and safety compliance. Proven track record of enhancing driver performance through meticulous attention to detail and effective training programs. Adept at mentoring teams to achieve operational excellence while upholding industry standards. Career goals include further advancing safety initiatives and optimizing logistics operations.
Transportation industry expert with over 33 years of experience in logistics and regulatory compliance. Proven track record in project management and data analysis, leading to significant improvements in operational efficiency. Dedicated to applying extensive knowledge to drive innovation and enhance productivity in future roles.
TOP SKILLS
Quality assessment expertiseDocument accuracyStrong attention to detailMechanical proficiencyManaging driver compliance
Tip Top servicesLowe's home improvementDONS PAWN AND JEWELRY
Ranburne High School
Hein Al, AL
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
TOP SKILLS
Data analysisRelationship buildingTime managementSchedulingCustomer service
