Experienced business professional with over 15 years of experience. Possess strong leadership, organizational, interpersonal, and communication skills. Solid team player with excellence in customer service, outgoing, positive demeanor and proven skills in establishing rapport with clients and problem solving. Motivated to maintain customer satisfaction and contribute to company success.
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Dedicated Customer Care Manager with over 15 years of experience leading high-performing teams and improving customer satisfaction. Proven track record building productive, healthy customer care teams with a customer-focused, one-call resolution approach. Focused on building productive partnerships between customer care and all departments within an organization to keep operations sustainable and scalable.
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Innovative technology professional with a diverse background spanning multiple industries, including HR software and enterprise driven software organizations. Committed to delivering exceptional customer satisfaction through a customer-obsessed approach, driving client revenue growth, and maximizing retention. Proven track record of leading projects from inception to completion, fostering strong customer relationships, and achieving significant organizational success
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Proven IBM sales and alliance leader with 10+ years of success winning technology decision points, expanding enterprise accounts, and leading cross-functional teams through high-impact deals. Expert in IBM’s software, cloud, and AI portfolio. Strong track record of building C-suite relationships, developing strategic account plans, and delivering revenue growth through aligned execution across IBM, partners, and ecosystems.
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Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Motivated to maintain customer satisfaction, provide excellent care and contribute to company success. Specialize in quality, speed and process optimization.
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Goal-oriented manager with distinguished experience in Tax Preparation and Resolution, Mortgage and Foreclosure industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
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Dynamic Senior Customer Account Manager with expertise in fostering long-term client relationships and driving sales growth. Recognized for exceptional customer service and conflict resolution skills, ensuring high satisfaction rates and repeat business.
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Results-driven professional with a proven track record of success in Customer Success. A customer-focused individual excelling in fast-paced business environments, leveraging expertise in client relationship management and revenue retention. With a 15-year career, consistently delivering exceptional outcomes, ensuring client satisfaction and driving organizational growth.
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