Strategic property operations and program executive with 15+ years of experience driving portfolio performance, operational transformation, customer retention, and enterprise initiatives across multifamily housing, property technology, and SaaS. Proven success managing $10M+ portfolios, leading multi-site operations and cross-functional teams, and partnering with executive leadership to deliver operational excellence, scalable programs, talent development, and measurable business outcomes.
Community PartnersSickle Cell Disease FoundationUnited States NavyEnterprise Rent-A-Car
USC RossierFlorida Institute of TechnologyEastern Michigan University
Moreno Valley, CA
Professional manager with a history of cultivating and maintaining successful partner relationships. Adept at identifying opportunities for growth and aligning strategies to meet organizational objectives. Team-focused with commitment to delivering results and adapting to evolving business needs. Skilled in strategic planning, relationship management, and effective communication, known for reliability and flexibility.
Detail-oriented Virtual Assistant with 15+ years of experience in executive coordination, digital records management, and high-level client relations. Expert in autonomous self-management, maintaining 100% on-time adherence to complex digital calendars and triage of executive correspondence. Certified in Front Office Management and Medical Billing with a deep commitment to data privacy and professional discretion. Proven ability to streamline remote workflows and deliver concierge-level service without direct oversight.
TOP SKILLS
Executive virtual coordination: high-level management of digital calendars, professional correspondence, and daily operations.Autonomous self-management: highly motivated and productive when working independently with minimal supervision.Task prioritization: proven ability to manage multiple projects and meet strict deadlines without direct oversight.Digital records & data privacy: expert at maintaining secure, organized, and hipaa-compliant electronic filing systems and databases.Virtual collaboration tools: proficient in zoom, microsoft 365, google workspace, and remote communication platforms.
Senior Customer Success ManagerPersonal Lines RepresentativeClient Care CoordinatorAccount ManagerClient Care Specialist
CrumbsO'Connor & Co Insurance AgencyReliant Medical GroupBertuccis/Earl EnterprisesHerb Chambers Companies
Quinsigamond Community College
Orlando
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
TOP SKILLS
Customer relationsPolicies and proceduresLeadershipData entryPerformance management
Customer Technical Support ManagerTask Manager IIResearch AnalystMachinist Mate 2nd Class
Peraton, IncUnited States Navy
UNIVERSITY OF PHOENIX
Converse
With over 10 years of experience managing diverse teams across various fields including business development, IT management, IT customer service, program management, engineering principles, operations, data collection, analysis reporting, procurement, and research, I have developed a strong skill set that allows me to excel in any role. I have collaborated directly with federal executive leadership and appointed Military Chief Information Officers, fostering strategic alignment and effective communication channels to drive impactful decision making and operational efficiency. My advanced knowledge of computer systems such as ServiceNow, Google Workspace, MS 365, CRM, Teams, and SharePoint enables me to perform highly complex data analysis and produce detailed reports applicable to management engineering studies, data manipulation, and extraction techniques. Additionally, I am proficient in strategizing, developing, and overseeing budgets to achieve program goals and objectives, showcasing adept financial management skills in driving successful outcomes. My experience working in fast-paced environments has honed my ability to adapt quickly to emergent issues. I am also known for my proven expertise in creating concise and strategic technical documentation for executive-level presentations, ensuring clear communication. With an active Secret Clearance, I am well-positioned to facilitate informed recommendations and decisions regarding service and project delivery.
TOP SKILLS
Technical support coordinationEscalation managementRemote supportCustomer communicationsOperations oversight
Dynamic and accomplished Customer Service Manager with a proven track record of driving operational excellence and enhancing customer satisfaction. Experienced in leading diverse teams and implementing strategic solutions to meet and exceed organizational goals. Skilled in customer relationship management, communication, and project management. Strong leadership, adaptability, and ability to work efficiently under pressure. Proficient in Microsoft Office and committed to delivering exceptional customer service. Adept at multitasking and thriving in team environments. Excited about the opportunity to leverage skills and experience as an Operations Manager.
TOP SKILLS
AdaptabilityComputer skillsCustomer serviceAbility to work under pressureAbility to work in a team
Regional Customer Development ManagerBusiness Development ManagerTerritory ManagerVeterinary AssistantVeterinary TechnicianGraduate Student Research AssistantResearch Assistant
Integrated ProteinsHill's Pet Nutrition Inc.Animal Care ClinicWoodford Humane SocietyPapa John's PizzaUSDA-ARS
University of Kentucky
Overland Park, KS
Customer and business development professional bringing valuable experience in driving customer-centric strategies and fostering long-term internal and external relationships. Known for collaboration and agility to changing needs while ensuring reliable outcomes.
Human Resources Generalist/Customer Service/Manager
Gayle's Bakery
San Jose State University
Clackamas, OR
Highly motivated and professional HR Generalist with over 7 years of experience providing high-level support to senior executives. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
TOP SKILLS
Bilingual in spanish and englishStrong organizational and time-management skillsExcellent oral, written, and interpersonal skillsAbility to work independently and as part of a teamDetail-oriented and able to handle multiple tasks simultaneously
