Over 25 years experience in customer service, and management for over 5 years. Seeking a new position where to challenge myself, grow and bring expertise to help the company to a new level of success. Driven and charismatic individual always up for any new challenges life brings.
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Hands-on, data-driven Customer Success leader with 14+ years’ experience owning regional books of business, building and scaling high-performing Technical CSM teams, and driving measurable customer outcomes across API-led architectures, cloud migration, and complex integration environments. Proven ability to lead teams through end-to-end adoption journeys, deploy standardized risk mitigation frameworks, improve health score accuracy, drive renewal and expansion strategy, and partner cross-functionally with Sales, Product, Engineering, and Professional Services.
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Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
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Experienced Professional with 10+ Years in strategic account and client management. Strong client leader and data driven problem-solver who is dedicated in promoting organizational value and client satisfaction. Uses experience and team collaboration decision-making skills to develop strategic account plans, and drive customer engagement within complex corporate structures and teams. Positively impact long-term client successes and exceeds organization growth goals.
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Goal-oriented Customer Service Manager with 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.
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With a proven track record at Mews and Amadeus, excelling in customer relationship building and strategic planning, significantly enhancing client satisfaction and retention. Expertise in hospitality, CRM software, upselling and adeptness in team building. Driven substantial revenue growth, underpinned by a commitment to excellence and a results-oriented approach.
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Energetic and dedicated Customer Service Manager bringing eight years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Experienced in various business systems that Cornerstone Building Brands utilizes: AS400, CRM, Customer Center, Paradigm-Accuquote, Window Wizard, Middleware, and Cardinal Portal.
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Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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