Customer Service Supervisor IISource of Support SpecialistSource of Support Representative IGeneral, Group Desk, and Charters Reservation Sales Agent
Southwest Airlines
Amarillo High School
Dallas, TX
To obtain a position that would be both challenging and satisfying and enable me to utilize my background, training, and skills to the best of my ability in order to further my career within Southwest Airlines. Experienced Customer Service Supervisor bringing 15 years of quality performance in Customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing Customer dissatisfaction and managing competing priorities with superior results.
TOP SKILLS
Able to provide positively outrageous service to internal and external customers on daily basisPossess exceptional problem solving skills developed through total of 27 years of experience in general sales, group desk, charters, customer care representative, source of support representative, source of support specialist, and customer service supervisor ii.Top notch multi-tasking abilities and extremely detailed oriented more acutely developed through use of 15+ applications in source of support while simultaneously addressing needs of internal and external customersAble to maintain fun luving attitude while working professional environmentActive listener with great communication skills
