I am an accomplished Cyber Security professional with 13+ years focused in the practice areas of Governance & Risk Compliance and Program Management. I offer a broad scope of experience derived from extensive Project Management & Program Management within the Federal (Defense), financial (Banking), and commercial spaces. I am well experienced in the areas of PCI-DSS, NIST CSF, NIST-800-53, NIST 800-171 and vendor risk management.
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Business-minded leader with experience in retail management, mortgage servicing, and compliance-heavy document review. Known for clear communication, staff training, and fast problem-solving. Proven ability to manage teams, improve processes, and keep operations on track in high-volume settings.
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Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
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Results-oriented retail management professional with 13+ years of experience overseeing high-volume store operations, leading teams of up to 85 employees, and supporting approximately $450,000 in weekly sales. Skilled in team leadership, inventory management, employee development, compliance, recruitment, and customer service.
TOP SKILLS
Operations and Client Services leader with 12+ years of experience leading individual contributors and people leaders across Fin-tech, financial services, SaaS, healthcare staffing, and technology environments. Proven ability to drive customer experience transformation, operational excellence, and scalable service delivery across high-growth and regulated industries. Expert in building and scaling end-to-end support infrastructure, including escalation frameworks, onboarding and enablement programs, QA and compliance systems, KPI reporting, and operational documentation—delivering sustained improvements in performance, efficiency, and service quality. Strategic, data-driven leader specializing in workforce development, performance management, risk mitigation, regulatory compliance, and executive escalation management. Partners with Product, Engineering, Compliance, Legal, and executive stakeholders to resolve high-risk issues and optimize end-to-end customer journeys. Leverages AI, automation, and emerging technologies to streamline operations, enhance productivity, and enable data-driven decision-making in fast-paced, high-growth environments.
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Results-driven Retail Operations Professional with over 13 years of experience, advancing from Deli Clerk to Store Manager. Expertise in inventory management, POS transactions, visual merchandising, and customer service in high-volume environments. Developed and promoted 21 leaders, fostering strong team dynamics and operational excellence. Flexible with scheduling to meet business needs.
TOP SKILLS
Assistant Store Manager leading store hiring, training, scheduling, and performance reviews to build a productive team. Drives sales goals through revenue reporting, customer issue resolution, and floor leadership that supports loyalty and daily execution. Oversees cash handling, health and safety compliance, visual merchandising, inventory control, and shrink prevention.
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Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Versed growing business' and understanding current market trends. Over 10 years of sales and business development success.
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