Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
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Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Operated the current data center with no Facilities related outages for over 14 years. Highly effective at maintaining facility infrastructure and performance. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
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Accomplished Senior Manager at UPMC Health Plan, adept in strategic planning and cross-functional collaboration. Excelled in enhancing team productivity and developing innovative case management models, saving costs while ensuring high-quality services. Skilled in operations management and partnership development, with a proven track record of fostering strong relationships and achieving significant quality measure compliance.
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Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
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Over 18 years’ experience in Program & Project Leadership, Project Management, Release Management, Resource Management, Business Analysis, and Test Analysis accompanied with proactive leadership, multitasking and problem-solving skills. Versatile Senior Manager skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
TOP SKILLS
Am interested in an operations manager position with a forward-thinking company that requires someone with strong technical and leadership skills in a manufacturing setting. Have 28 years of experience in the semiconductor and electronics field repairing fab equipment and improving processes through experiments and testing. Have held a leadership role among peers at all of my employers and have strong people skills and excellent written and verbal communication. Am an exceptional operations manager focused on successful team building, cost-cutting, and operational improvements without impacting product and service quality.
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Experienced with operational strategy, effectively overseeing large-scale projects and improving productivity. Utilizes comprehensive knowledge of resource management to achieve efficient workflow. Track record of leading high-performing teams and implementing impactful process improvements.
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Experienced Senior Construction Project Manager accomplished in completing Data Center construction projects quickly and cost-effectively. Over 15 years of progressive experience as knowledgeable and talented leader.
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